Temporary Project Manager of Communications Hybrid Massachusetts Broadband Institute Temporary Westborough, Massachusetts, United States Description ABOUT THE MASSACHUSETTS TECHNOLOGY COLLABORATIVE: As a unique public agency, the Massachusetts Technology Collaborative (MassTech) supports the business formation and growth in the state’s technology sector, helping Massachusetts lead the global digital economy. The Massachusetts Broadband Institute (MBI) is a division of MassTech and serves as the central broadband office for the state. WHY JOIN OUR TEAM: MBI is leading a transformational, once-in-a-generation opportunity to deliver Internet for All in Massachusetts by expanding access to affordable and reliable broadband service. Through a historic federal investment, MBI is developing and managing programs aimed at creating new jobs and economic opportunities, enabling increased access to healthcare services, supporting educational experiences for students, and improving quality of life for Massachusetts residents. MBI is leading the charge to close the digital divide, and we are looking for people with a dedication and passion for helping make this vision a reality. While over 98% of people have access to broadband in Massachusetts (ranked 5th in the U.S), there is still critical work to be done to close remaining gaps, address affordability, and expand access to internet-connected devices and digital literacy training. MBI will oversee the state’s broadband and digital equity investment strategy. Though one of six divisions within MassTech, due to the volume of communications needs, MBI requires its own dedicated Communications Project Manager who operates at the nexus of MBI Leadership and Program Manager needs and the MassTech Communications Team priorities and operations. THE ROLE: MBI is seeking a highly motivated, mission-driven Temporary Project Manager of Communications to join our team. This temporary position offers the opportunity to amplify the work of MBI and attract attention to initiatives that are directly impacting residents across the state. The role involves planning and developing creative communication strategies, content, written material, and event management for the portfolio of MBI programs. This role directly reports to MBI’s Associate Director of Ecosystem & Programs and is part of a matrixed team structure wherein 50% of the division is comprised of Program Managers and the remaining 50% is comprised of the Cross-Portfolio Team. This temporary role will be part of the Cross-Portfolio Team, alongside Operations, GIS, and Outreach & Engagement functions. Key Responsibilities: - Support the execution of MBI’s 2025 communications strategy and roadmap. - Execute program-specific communication plans to promote current and future MBI programs. - Craft written communications, including program feature stories, website content, email marketing content, social media posts, and press releases to support MBI’s portfolio. - Support creation of event briefs, talking points, graphic design, and other communications assets as needed, in coordination with Mass Tech’s Communications Team. - Lead bi-weekly meetings with Mass Tech’s Communications Team to ensure alignment and visibility of MBI’s communications portfolio. - Lead the development of the MBI monthly newsletter. - Liaise between MBI’s Program Managers and subject matter experts, MBI’s Leadership Team, and Mass Tech’s Communications Team to deliver communications projects and assets on-time and with appropriate approvals. - Participate in MBI All Staff meetings and MBI Cross-Portfolio Team meetings to build rapport within the division and increase visibility of the communications portfolio. Requirements Experience: - 3+ years of experience in marketing/communications, content development, website development, and social media. - Experience leading projects that require input and alignment with multiple stakeholders and business units/ functions is highly preferred. - Experience working within or for public or non-profit organizations is a plus. - Interest in or knowledge of issues related to internet access or use is a plus. Knowledge, Skills, and Abilities: - Excellent verbal and written communication, presentation, and speaking skills. - Strong writing skills and ability to create engaging content. The salary range for this position is $29.00 - 35.00 hourly, depending on experience and qualifications. Final compensation will be determined based on the candidate’s background, skills, and internal equity. This position requires candidates to be able to work at our Westborough, Massachusetts office at least two days per week. This is not a fully remote position. MassTech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Leading and managing initiatives that support the successful delivery of new process and standardization • Overseeing all aspects of project planning, execution, and implementation • Collaborating with cross-functional teams • Managing projects impacting Field Operations Teams • Creating captivating & impactful presentations • Gathering and analyzing data to assist in project approvals and tracking improvements • Identifying opportunities for process improvement and efficiency gains • Implementing best practices and methodologies • Providing support to the team, including taking meeting notes and documenting key actions • Building and maintaining strong relationships with stakeholders • Effectively communicating project status and progress to all stakeholders

• Plan, manage, and monitor project execution, ensuring timely delivery within budget • Initiate and tailor projects according to the most suitable delivery model and best practices • Coordinate and track technical projects spanning multiple internal teams • Conduct thorough project risk analysis and communicate risks effectively • Control KPIs (profitability, revenue, utilization, attrition) and take corrective actions • Create clear and concise documentation, leveraging AI-assisted tools where appropriate • Collaborate with the Recruiting Team to plan and onboard required hires; ensure professional growth of team members • Act as an internal stakeholders’ advocate, identifying additional service opportunities • Define project vision and goals, product functionality, and process optimization opportunities • Implement best practices and tools for project execution, including AI-assisted approaches • Contribute to continuous improvement of delivery practices and safe AI usage

• Collaborate with stakeholders and team members to gather project requirements and access needs. • Analyze existing workflows, tools, and processes to identify inefficiencies and areas for improvement. • Develop a project plan with clear timelines, milestones, and deliverables. • Oversee and manage team members. • Standardize system structures, naming conventions, and workflows for consistency. • Map and document optimized workflows and processes using tools like Miro. • Develop and implement Standard Operating Procedures (SOPs) and Service Blueprints for critical tasks. • Integrate tools and systems to enhance functionality and communication. • Implement automations to reduce manual tasks and improve efficiency. • Create and manage repositories for templates and guidelines to streamline operations. • Provide training and support to stakeholders, including creating instructional materials and conducting workshops. • Monitor project progress and performance metrics, making iterative improvements as needed. • Conduct regular check-ins with stakeholders to gather feedback and address concerns. • Track resource utilization and manage reporting to ensure accountability. • Maintain comprehensive documentation of all implementation processes and decisions. • Foster a culture of collaboration and continuous learning through knowledge-sharing sessions. • Evaluate completed projects for lessons learned and areas of improvement in order to continually enhance the agency's processes and capabilities.