• Answer inbound customer calls professionally and courteously. • Respond to missed calls promptly and return customer inquiries. • Provide basic service information and address customer questions. • Ensure all interactions reflect a positive and professional brand image. • Schedule service appointments and estimates. • Manage and organize the client’s calendar to avoid conflicts. • Confirm, reschedule, and follow up on appointments as needed. • Send reminders to customers prior to scheduled visits. • Monitor and manage the business email inbox. • Respond to customer inquiries in a timely and professional manner. • Follow up with incoming leads via phone, text, or email. • Track and update lead statuses within the CRM or tracking system. • Manage the company’s Google Business Profile, including responding to reviews and messages. • Perform data entry and maintain CRM records. • Help maintain efficient workflows and organized communication.

• обробка і якісне вирішення запитів користувачів через Zendesk відповідно до внутрішніх стандартів • покращення якості відповідей: аудит і створення макросів • оптимізація та автоматизація робочих процесів у Zendesk • розвиток командної і клієнтської бази знань по продукту • нагляд за роботою AI-агента: аудит діалогів, виправлення помилок та коригування логіки його відповідей

• Manage incoming leads via live chat and quote queue • Qualify customers, understand their needs, guide them through blueprinting and quoting • Coordinate order/quote workflows and meet internal deadlines • Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches • Maintain documentation and payment tracking in internal tools • Assist with promo codes, seasonal follow-ups, and store performance • Respond to customer chats/emails and guide them through platform onboarding • Support setup of online stores, upload items, merchandise correctly, and optimize store activation • Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed • Ask qualifying questions, determine account potential, and route opportunities to Sales • Maintain CRM hygiene (tickets/contact pages) • Configure custom products with supplied artwork and mockups • Enter product details (SKUs, pricing, colors, customization options) with high accuracy • Validate setups before publishing • Review agreements and place orders accurately in internal platforms • Support Sales/Inside Sales with manual tasks and order processing

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's: The primary purpose of this remote position is to manage and solve customer’s Truck Care maintenance back-office issues. Job Functions: - Manage a portfolio of Fleet accounts; respond to customer maintenance issues, solve issues where applicable, identify who within Love’s can fix issues, follow up with internal resources until issue is solved, contact customer with resolution - Fix billing issues, find absent PO’s,and/or facilitate communication between store management and customers to resolve customer concerns - Work as a team with the Total Truck Rep, Regional Account Manager and Area Manager to solve Truck Care related issues to improve customer service - Report generation and analytics - Responsible for complete and accurate customer data within Salesforce customer management software - Communicate with Fleet customers on a daily basis and as needed - Other duties assigned as needed Experience and Qualifications: - High school diploma or equivalent - Bachelor’s Degree in Business Administration, Management or Marketing preferred - 2-3 years’ experience in customer service or customer focused account management preferred Skills and Physical Demands: - Self-motivated, sales driven and detail oriented individual. This individual will office from home and must be a self-starter - Proficient in Microsoft Office Outlook, Microsoft Excel, and ability to learn new software applications and computer programs - Excellent verbal and written communication skills - Team work and time management skills - Must be available for occasional evening and/or weekend work - Requires prolonged sitting, some bending and stooping - Occasional lifting up to 25 pounds - Manual dexterity sufficient to operate a computer keyboard and calculator - Requires normal range of hearing and vision Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love’s is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate