• обробка і якісне вирішення запитів користувачів через Zendesk відповідно до внутрішніх стандартів • покращення якості відповідей: аудит і створення макросів • оптимізація та автоматизація робочих процесів у Zendesk • розвиток командної і клієнтської бази знань по продукту • нагляд за роботою AI-агента: аудит діалогів, виправлення помилок та коригування логіки його відповідей

• Manage incoming leads via live chat and quote queue • Qualify customers, understand their needs, guide them through blueprinting and quoting • Coordinate order/quote workflows and meet internal deadlines • Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches • Maintain documentation and payment tracking in internal tools • Assist with promo codes, seasonal follow-ups, and store performance • Respond to customer chats/emails and guide them through platform onboarding • Support setup of online stores, upload items, merchandise correctly, and optimize store activation • Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed • Ask qualifying questions, determine account potential, and route opportunities to Sales • Maintain CRM hygiene (tickets/contact pages) • Configure custom products with supplied artwork and mockups • Enter product details (SKUs, pricing, colors, customization options) with high accuracy • Validate setups before publishing • Review agreements and place orders accurately in internal platforms • Support Sales/Inside Sales with manual tasks and order processing

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's: The primary purpose of this remote position is to manage and solve customer’s Truck Care maintenance back-office issues. Job Functions: - Manage a portfolio of Fleet accounts; respond to customer maintenance issues, solve issues where applicable, identify who within Love’s can fix issues, follow up with internal resources until issue is solved, contact customer with resolution - Fix billing issues, find absent PO’s,and/or facilitate communication between store management and customers to resolve customer concerns - Work as a team with the Total Truck Rep, Regional Account Manager and Area Manager to solve Truck Care related issues to improve customer service - Report generation and analytics - Responsible for complete and accurate customer data within Salesforce customer management software - Communicate with Fleet customers on a daily basis and as needed - Other duties assigned as needed Experience and Qualifications: - High school diploma or equivalent - Bachelor’s Degree in Business Administration, Management or Marketing preferred - 2-3 years’ experience in customer service or customer focused account management preferred Skills and Physical Demands: - Self-motivated, sales driven and detail oriented individual. This individual will office from home and must be a self-starter - Proficient in Microsoft Office Outlook, Microsoft Excel, and ability to learn new software applications and computer programs - Excellent verbal and written communication skills - Team work and time management skills - Must be available for occasional evening and/or weekend work - Requires prolonged sitting, some bending and stooping - Occasional lifting up to 25 pounds - Manual dexterity sufficient to operate a computer keyboard and calculator - Requires normal range of hearing and vision Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love’s is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

$ 1,500 Sign-On Bonus for External Candidates This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday- Friday and Rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6:00am - 12:00am CST, Monday- Friday and rotating shift of Saturday 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends. We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner - while maintaining sensitivity toward military culture. - Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries. - Identify potential behavioral health situations and follow contract specific protocol to assist callers. - Maintain constant awareness of service level and queue status in order to meet contractual requirements. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Take and make calls to Veterans, Service Members and Providers. Required Qualifications: - High School Diploma / GED or equivalent work experience - Must be 18 years of age OR older - 1+ years of call center experience - 1+ years of customer service experience - Ability to work every other Saturday shifts between hours of 7:00am - 5:00pm CST - Ability to attend 100%25 of training for 8 weeks 8:00am - 4:30pm CST - Ability to work normal hours of operations 6:00am - 12:00am CST Monday - Friday, and Saturday 7:00am - 5:00pm CST flexibility to work any assigned 8-hour shifts Preferred Qualifications: - Experience with Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar) - Experience working in the Healthcare Industry - Experience working with Medicaid or Medicare - Military experience Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.