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Amazing Customer Experiences. Together.
Backup Support Specialist
Location
Ukraine
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Backup Support Specialist
Helpware
• Manage incoming leads via live chat and quote queue • Qualify customers, understand their needs, guide them through blueprinting and quoting • Coordinate order/quote workflows and meet internal deadlines • Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches • Maintain documentation and payment tracking in internal tools • Assist with promo codes, seasonal follow-ups, and store performance • Respond to customer chats/emails and guide them through platform onboarding • Support setup of online stores, upload items, merchandise correctly, and optimize store activation • Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed • Ask qualifying questions, determine account potential, and route opportunities to Sales • Maintain CRM hygiene (tickets/contact pages) • Configure custom products with supplied artwork and mockups • Enter product details (SKUs, pricing, colors, customization options) with high accuracy • Validate setups before publishing • Review agreements and place orders accurately in internal platforms • Support Sales/Inside Sales with manual tasks and order processing
Job Requirements
- Excellent English written communication
- Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
- Strong attention to detail and accuracy in data entry
- Tech-savvy and confident using multiple apps and internal systems
- Ability to multitask, prioritize, and work in a fast-paced environment
- Customer-centric mindset with problem-solving skills
- Ability to collaborate with different teams (Sales, Design, Operations)
- Fast learner able to switch between workflows
Benefits
- Medical insurance after the trial period
- English classes
- Corporate training and events
- Opportunity to work in a global company with career-growth potential
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