Role Description We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel. An effective Account Director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors, and executives. The goal is to ensure the company’s retention of clientele and facilitate further growth. Qualifications - 20 years of relevant experience selling into Hi-Tech & Consumer Electronics industry in Software / Engineering Services - Selling experience in Consumer Hi-Tech industry (Consumer platform / Consumer electronics/Console gaming organizations) - Possess deep customer relationships at mid to executive levels - Deep understanding of overall Hi-Tech & Consumer Electronics ecosystem, buying/selling patterns, client dynamics, and competitive landscape - Possess experience selling a broad range of “Engineering Services” – Product/Digital engineering, Product testing & support, Software architecture/design & development, Product Validation and certifications, Embedded/Mobile, Platform engineering, Hardware engineering, Design Led Engineering, Edge computing, and incubation technologies for at least 8-10 years - Have experience selling medium to large multiyear integrated deals - Have work experience with some of the top Tier-1 Management consulting firms or with top Tier-1 global suppliers to some of the Hi-Tech & Consumer Electronic customers specialized in product engineering services - Bachelor's degree or equivalent combination of education and experience - MBA is preferred Requirements - Develops strategies and identifies, builds, and converts new areas of opportunities in Hi-Tech & Consumer Electronics Sector - Identifies sales leads through established networks - This role is focused 100% on new business development to build and convert pipeline across Hi-Tech & Consumer Electronics Sector - Develop and lead large deals (> 25+ M) - Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports - Actively engages the senior company executives to build strategic relationships with the customer which ensure long-term business opportunities for the company - Presents to large sized groups of key decision makers at the executive level; develops and communicates vision and purpose - Drives independently customer proposal, Solution Defense/orals and division and company-wide events - Acts as an advisor to the customer, industry trends, best practices, and cross-industry applicability (Business) - Develops proposal strategies and win themes - Manages client expectations and balances the needs of the company and the client to ensure satisfaction for both - Influences decisions and engages at the executive level (Relationship Management)

TITLE: SMALL BUSINESS CREDIT ANALYST II STATUS: EXEMPT REPORTS TO: MGR - BUSINESS SERVICES ORIGINATION OPERATIONS DEPARTMENT: BUSINESS SERVICES OPERATIONS JOB CODE: 11688 PAY RANGE: $85,100.00 - $93,000.00 ANNUALLY GENERAL DESCRIPTION: Small Business Credit Analyst II is responsible for reviewing, analyzing and evaluating complex small business credit applications through the digital channel, and based on their judgment, approve, modify or deny consistent with credit union guidelines. Small Business Credit Analyst II must clearly document and communicate the reasoning for their decision. Maintain and strengthen relationships with internal business partners. A Credit Analyst II will mentor junior analysts and be prepared to assist in more complex credit decisions or approve transactions outside of other’s lending authority. Maintain a thorough understanding of the credit union’s underwriting standards, risk philosophy, credit culture and market conditions. Exhibits good leadership ability. TASKS, DUTIES, FUNCTIONS: - Review, analyze, and evaluate small business credit applications based on established credit union policies and apply knowledge of underwriting procedures with loan authority to approve, counter, or deny credit applications by: - Evaluating and ensuring that the transaction is accurate, complete and compliant. - Reviewing required documentation for accuracy and truthfulness. - Applying fraud detection and prevention techniques. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Responsible for managing communication with member during application review and decisioning process. - Effectively address and resolve all complaints or issues raised by members, internal staff and business partners. - Gather information, perform analysis, and prepare reports as directed by management. - Audit and verify Membership applications in ECM (Enterprise Content Management). - Assist with training originators regarding lending policies, processes, or procedures, administering lending promotional campaigns. - Make recommendations and assist with updating product, policy and procedure materials pertaining to small business lending. - Assist in the preparation of training and/or lending presentations. - Train personnel on lending policies and procedures. Provide work direction, feedback and training to less experienced staff. Mentor others in credit decision making and department procedures and policies. - Perform upgrade validations pertaining to lending systems. Understand the use of the automated loan origination system and recommend efficiency improvements. - May act as a team lead and provide performance feedback to less senior small business credit analysts. - Perform other Lending duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on member loan requests, inquiries, and concerns. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. - Ability to work required hours which may include weekend shifts and work hours after 6:00 p.m. - Some travel may be required. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Management group and all levels of staff. - EXTERNAL: Members QUALIFICATIONS: - EDUCATION: Successful completion of High School curriculum is required. Associates degree is required, additional work experience may be considered in lieu of degree. - EXPERIENCE: 5+ years in small business lending, in a judgmental lending environment where LOS is used as a guide to make decisions. - KNOWLEDGE/SKILLS: - Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts. - Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations and recommendations. - Remain knowledgeable on key trends in the financial services industry that impact loan quality and underwriting. - Solid interpersonal, oral and written communication skills to build and maintain professional relationships with originator and members. - Good leadership abilities. - Extensive knowledge of small business loan underwriting, credit analysis and reporting. - Possess a high degree of integrity to use judgment to make appropriate and fair lending decisions on behalf of the credit union. - Comprehensive understanding of both branch and indirect credit union lending policies. - Ability to sell and promote product lines, and back up lending decisions in a way that enhance originator relationships. - Time and queue management skills to effectively prioritize multiple objectives. - Intricate understanding of regional lending market conditions and collateral values. - Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. - Stay up to date on changes within the department, organization, industry and current market conditions. - Must work well in a fast paced and flexible production oriented department. - Analytical skills to include reviewing and understanding complex paystub and personal and corporate tax return documents. - Must be able to pass small business credit training course and demonstrate judgmental underwriting related to credit analysis and Golden 1’s credit risk appetite. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Must be flexible with scheduling, including evenings, weekends, and holidays. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

• Collect, review, analyze, manage, system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis. • Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams. • Leverage analytical techniques such as Return on Investment, Business Case Analysis, Decision Analysis and Resolution (DAR) to facilitate optimal business decisions within the organization. • Experienced in creating diagrams such as activity diagrams, flow diagrams, etc. • Research solutions to increase work efficiency. • Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously. • Knowledge of the partner and product lifecycle process. • Perform solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.) • Ensures that delivery of project requirements meets the requirements defined by the business customer • Establishes knowledge of client business challenges and priorities to translate into opportunities • Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner. • Help deliver presentations to clients and management teams. • Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards • Improve systems or processes by studying current practices, identifying process improvements, and designing modifications • Follow and execute against the specific business analysis requirements as defined by the business organization • Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria • Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met • Helps establish project test strategy, methodologies, test plans as well as assist with test execution • Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory - Language: Fluency in English and Italian - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing