Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory - Language: Fluency in English and Italian - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

About This Opportunity Share your perspectives on the dynamic service and leisure sectors in a brief survey. Your valuable feedback will help shape future innovations and strategies. We are inviting individuals with professional experience in the expansive service and leisure domain to participate in an engaging research opportunity. This is your chance to contribute to a deeper understanding of current industry trends and future developments. Your unique perspective as someone actively contributing to the service and guest experience industries is invaluable. This is a chance to influence product development and strategy for businesses operating in these fields. What You Will Do - Complete an online survey providing your professional insights - Offer feedback on your experiences within the service and leisure sectors - Record video responses to specific questions using your device camera - Share your informed opinions on industry trends and developments Who We Are Looking For - Individuals with professional experience in service-oriented businesses - Those passionate about enhancing the guest experience and leisure industries - People keen to influence the evolution of services within these sectors - Comfortable with recording video responses during the survey Details - Pay: USD 8.76 - 12.51 per session - Duration: ~15 minutes - Format: AI-led voice interview, available anytime - Location: Remote (United States) Ready to Participate? Start your paid interview now

Faith-Inspired Leadership in Property Management– Adjunct Faculty – Online (Remote) – Colangelo College of Business Make a Difference at Grand Canyon University Grand Canyon University is Arizona’s premier private Christian university. The Colangelo College of Business offers rewarding opportunities for adjunct faculty to teach for our online campus. Why Work at GCU: - Tuition benefits specifically for the adjunct employee - 401(k) - Employee Perks and Discounts Course: Faith-Inspired Leadership in Property Management This course is designed to empower current and future leaders in residential property management by integrating biblical wisdom with industry best practices. Students gain the knowledge and skills necessary to lead with compassion and to become capable of addressing both the housing and spiritual needs of residents across diverse demographic groups. Through a curriculum that balances principles of faith, leadership, and performance, participants learn how to manage properties effectively, foster thriving communities, and contribute to the long-term value and profitability of real estate assets. Emphasizing a holistic approach, this course encourages students to adopt sustainable, servant leadership strategies that support resident well-being, harmonious communities, and the achievement of ownership objectives. What You Will Do: - Facilitate weekly main discussion forums to engage students in the online classroom - Adhere to weekly grading requirements, deadlines, and timeframes - Respond to students’ questions and emails within the established timeframes - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University What You Will Bring: - Preferred: PhD/DBA Management or Doctorate in a related discipline with a minimum of 3 years corporate or residential property management experience. - Minimum: Masters in Business Administration (MBA) with a minimum of 5 years commercial or residential property management experience. Graduate degree must be from a regionally accredited university or either AACSB accredited program or ACBSP accredited program or international equivalent. - Preferred: Certified Apartment Manager (CAM), Certified Apartment Portfolio Supervisor (CAPS), CPM-IREM, or comparable professional, property management industry certifications required. Before submitting your application, please attach the following to review: - Your unofficial transcripts for any applicable conferred graduate degrees - Any applicable licenses/certifications

Role Description The Life Science ERP Program Business Process Expert (BPE) for Manufacturing plays a pivotal role in transforming our Manufacturing business strategy. Reporting to the Manufacturing Business Process Owner, you will manage the preparation & deployment of Key Design Decisions that will impact the business for years to come. You will collaborate with other BPEs, IT Solution Experts, and Data Experts to drive continuous improvement and align our business strategy to build the newest LS ERP solution. Your expertise in Manufacturing processes, especially within the Life Sciences industry, will be crucial. You will define key business processes within the ERP system, identify areas for improvement, develop detailed process documentation, and balance multiple responsibilities to deliver high-quality results. If you are passionate about driving operational excellence & have a proven track record in change management and project execution, this is the opportunity for you to make a significant impact and grow your career. - Responsible for preparation of Manufacturing Key Design Decisions & deployment activities, ensuring adherence to harmonization targets - Drive business process change on an operational level as a change agent while ensuring process simplification & process/system standardization - Identifies areas for process improvement & works with relevant stakeholders (e.g., BPEs, ITSEs, Data Experts) to implement change - Develops detailed process documentation & maintains up-to-date records of all design and deployment activities - Synthesizes information & provides strong recommendations incorporating business context & dependencies while establishing clear prioritization criteria to determine tradeoffs - Anticipates impact not only to one's own function but to the broader organization & takes decisions based on broader business benefit - Leverages advanced problem-solving & analytical skills to drive progress on simplifying and improving complex work processes - Travel will be required to support workshops and future implementations, up to 30% - Preferred geographies include Europe and North America and can be located at any of our sites or can be fully remote with travel expected. Qualifications - Bachelor's degree in business or a relevant field; advanced degree preferred - Minimum of 5 years of experience working in Manufacturing processes or a related field - Experience with ERP systems, preferably SAP systems within the Life Sciences industry - Proven track record in managing complex business processes and implementations - Experience in project management, including planning, execution, and stakeholder management Requirements - Strong analytical skills with the ability to analyze highly complex business processes - Ability to simplify complex information into clear, actionable insights - Effective communication skills to work closely with various stakeholders and ensure alignment - Demonstrated ability to support the strategic design & development of ERP templates & processes - Expertise in change management, ensuring smooth transitions and minimal disruption during process changes - Strong problem-solving skills with a proactive approach to identifying and resolving issues - Ability to manage multiple projects & tasks simultaneously while maintaining attention to detail - Fluent in English, additional foreign language is beneficial Department LS-SC-DRM Job Evaluation Expert 3 TA Gap Rattimasakol