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White Hat Gaming logo
White Hat Gaming

Market Leading Full-Service Platform

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 501-1,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

106 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager

White Hat Gaming

• Working with US customers, building and maintaining strong, long-term, high-value relationships • Serve as the lead point of contact for all customer account management matters • Champion the needs of the customer within White Hat Gaming and ensure that product roadmap prioritization reflects the customer needs and alignment with White Hat Gaming’s strategic objectives • Proactive, regular engagement with your accounts • Collaborate with the sales team to identify and grow opportunities with your customers • Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards • Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop • Staying on top of internal tools updates to train customers • Organize, attend, and represent the company at events and exhibitions tailored to iGaming Operators. • Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality

Job Requirements

  • At least 3 years of account management experience in iGaming, ideally with a platform operator solution.
  • A go-getter attitude and not afraid to roll your sleeves up
  • Ability to work independently and be self-motivated
  • Strong verbal and written communication skills in the English language
  • Comfortable in an environment where priorities and plans change rapidly, but with the intention
  • Ability to work collaboratively with stakeholders across all departments
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • An aptitude for understanding how technology products and solutions solve business problems, as well as the competitive landscape
  • Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
  • Ability to work with your customers to prioritize requests and maintain a level of direction in accordance with White Hat’s various product roadmaps
  • Strong knowledge of iGaming regulatory standards and compliance across multiple jurisdictions, including USA
  • Nice to have: A keen interest in the fast-paced US iGaming market and the different state regulations
  • Knowledge of project management tools such as, but not limited to Jira, Trello, Asana, Miro, Click up
  • Good understanding of BI tools and analysing commercial performance & trends
  • Knowledge of RNG casino games and sportsbook

Benefits

  • A remote and flexible working schedule.
  • Generous time off varied based on the country of residence.
  • Discretionary annual performance bonus
  • Training and other learning & development opportunities to support you through your career progression.
  • Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
  • Various well-being programmes and initiatives.
  • We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

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