YMCA of the USA

• Advances organizational priorities by translating national direction into clear, actionable supports • Leads efforts to build shared goals, strengthen alignment, and enhance credibility of Y-USA strategies • Develops and manages activation approaches that advance organizational priorities • Engages the YMCA network to promote systemwide adoption of Y-USA Membership tools • Collects and analyzes Membership data, signals, and industry trends • Collaborates with governmental, nonprofit, academic, and private partners to support national initiatives

• Advances organizational priorities by translating national direction into clear, actionable supports that strengthen local Y operational excellence and drive a healthier, more effective YMCA Movement. • Leads efforts to build shared goals, strengthen alignment, and enhance the credibility of Y-USA strategies across local Ys, alliances, and service delivery partners to ensure coordinated and consistent impact. • Develops and manages activation approaches that advance organizational priorities ensuring Ys and partners have the resources, guidance, and capacity to engage effectively. • Engages the YMCA network to promote systemwide adoption of Y-USA Membership tools, products, and solutions; identifies bright spots; and provides programmatic support to Network Partners. • Collects and analyzes Membership data, signals, and industry trends to inform continuous quality improvement strategies and identify opportunities for innovation. • Collaborates with governmental, nonprofit, academic, and private partners to support national initiatives, increase influence, and advance mission aligned strategies.

Role Description The Director of Strategy and Quality Practices, Volunteerism, leads the advancement of community-based services across the YMCA network by unifying strategies, aligning practices, and driving quality improvement. The role guides the adoption of leading practices, mobilizes systemwide activation support, and cultivates partnerships. A key focus of this position is strengthening local Ys in their operational excellence—ensuring they are equipped with consistent, high-quality approaches that support organizational health, sustainability, and long-term success. Operating as a strategic leader and facilitator of the network, this role informs innovation, accelerates shared outcomes, and enhances the overall vitality of the YMCA. YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States. Responsibilities - Support and Enhance Organizational Priorities to Strengthen Local Ys: Advances organizational priorities by translating national direction into clear, actionable supports that strengthen local Y operational excellence and drive a healthier, more effective YMCA Movement. - Unify and Align Network Strategies: Leads efforts to build shared goals, strengthen alignment, and enhance the credibility of Y-USA strategies across local Ys, alliances, and service delivery partners to ensure coordinated and consistent impact. - Drive Collective Strategy: Develops and manages activation approaches that advance organizational priorities ensuring Ys and partners have the resources, guidance, and capacity to engage effectively. - Lead Adoption and Integration of Membership Leading Practices: Engages the YMCA network to promote systemwide adoption of Y-USA Membership tools, products, and solutions; identifies bright spots; and provides programmatic support to Network Partners. - Guide Continuous Quality Improvement and Innovation: Collects and analyzes Membership data, signals, and industry trends to inform continuous quality improvement strategies and identify opportunities for innovation. - Strengthen Partnerships, Advocacy, and Policy Efforts: Collaborates with governmental, nonprofit, academic, and private partners to support national initiatives, increase influence, and advance mission aligned strategies. Qualifications - Bachelor’s degree or higher required in a relevant field such as Business, or related disciplines required. Advanced degree strongly preferred. - 8-12 years of experience required. - Expert functional skills, advanced industry knowledge and experience, advanced managerial skills. - Manages multiple teams or functions. - Strategic and operational decision-making authority. - Highly complex tasks and managerial tasks. - Minimal supervision. Benefits - We offer a full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan), life and disability insurances, technology stipend, and generous paid time off, all in a work from anywhere within the continental U.S. workplace. Posted Salary Range USD $115,000.00 - USD $141,000.00 /Yr.

• Define and implement enterprise-wide quality engineering strategy • Establish standards for testing, validation, and release readiness • Design and implement scalable automation frameworks (API and integration-first) • Build reusable automated test suites for critical business workflows • Embed automated testing into Azure DevOps pipelines • Validate cross-system integrations and data flows • Define release validation and QA sign-off processes

• Supports the development and continuous improvement of the enterprise compliance program to ensure alignment with regulatory, legal, and organizational requirements. • Supports the implementation and advancement of the enterprise risk management framework, including risk identification, assessment, mitigation, and monitoring across functions. • Prepares and delivers executive and board-level reporting to support the Audit, Compliance & Risk Committee in oversight of compliance and enterprise risks. • Directs the development, maintenance, and operational integration of compliance policies and procedures to ensure consistent adoption and accountability. • Works with business owners to design and implement compliance training and communication strategies to reinforce organizational expectations and promote a culture of integrity. • Supports ethics reporting processes, including intake, triage, and oversight of compliance-related concerns to ensure timely and consistent resolution. • Establishes compliance monitoring and audit processes to evaluate program effectiveness and identify opportunities for improvement. • Oversees third-party compliance risk management to ensure vendors and partners adhere to organizational standards and contractual requirements.

• Lead national workforce planning, talent segmentation, and organizational design efforts • Oversee leadership development and learning strategies • Embed fair, consistent, and merit-based talent practices • Lead national talent strategies that support organizational effectiveness • Lead, coach, and develop a high-performing Learning and Leadership Development team

• Leads GRACE financial planning, budgeting, reconciliation, monitoring, and reporting, in partnership with Y-USA Finance, Financial Development, and Legal Departments, ensuring compliance with donor, regulatory, and audit requirements • Manages external and internal GRACE grant administration processes, coordinating grant agreements, reporting, and compliance in partnership with international YMCAs, Finance, Legal, and Financial Development. • Co-leads global youth initiatives in partnership with Y-USA, local U.S. YMCAs, Area Alliances, and the World YMCA, overseeing selection processes, strategic alignment, and cohort learning implementation. • Supports the design and delivery of global and national programs and events to strengthen organizational capacity and shared learning across the YMCA network. • Provides service delivery support rooted in the GRACE Leading Practices to deepen the global engagement of the U.S. YMCA movement.

• Source, design, refine and execute enterprise level educational/youth development partnership and business development strategies that are relevant and scalable across the network. • Serve as a catalyst for positioning Ys as trusted community and school partners that support youth success and family engagement. • Build and advance growth strategy to expand Y impact and create sustainable revenue models. • Align with industry standards, federal and state priorities, and funding expectations to optimize opportunities and support network wide adoption and sustainability. • Endorse leading practices around local Y management and engagement with educational/youth development experts – including go to market approach, operating models, partnership lifecycle management, MOU execution and renewal and performance expectations and quality controls to launch and scale partnerships efficiently and consistently. • Partner with practice leadership, service delivery and emerging opportunities to align strategy, process, innovation, resource development and activation. • Develop infrastructure across the ecosystem to support educational/youth development partnerships at scale. • Develop and manage department budget, ensuring cost-effectiveness and strong ROI. • Collaborate internally at YUSA to deliver integrated seamless support to local Ys. • Engage with external consultants to advance and accelerate the work. • Build partnerships with school districts, youth development experts, and educational stakeholders to drive new revenue streams. • Maintain and leverage CEO relationships for advocacy, influence and endorsement. • Establish metrics to measure effectiveness, participation, and impact of services provided to the network; use data and insights to drive continuous quality improvement. • Ensure services demonstrate clear value toward local Y organizational excellence and financial sustainability. • Partner across YUSA to ensure we are mitigating risk and exposure to YUSA as well as our local Ys. • Stay abreast of emerging issues that may impact the Y network.

• Define and lead the enterprise AI architecture strategy • Design and maintain reference architectures • Provide architectural leadership for AI platforms built on AWS • Lead the evaluation, selection, and integration of large language models • Partner with business, product, and technology leaders to design AI use cases • Establish and enforce AI governance frameworks • Define and oversee AI cybersecurity architecture • Provide architectural guidance for AI-enabled applications • Enable AI lifecycle management practices • Collaborate with cross-functional teams to align AI solutions with standards

• Define and lead the enterprise AI architecture strategy, ensuring scalable, secure, and compliant adoption of generative AI and advanced analytics across the organization. • Design and maintain reference architectures, standards, and patterns for AI solutions, including LLM-enabled applications and platform integrations. • Provide architectural leadership for AI platforms built on Amazon Web Services (AWS), including the use of managed services such as Amazon Bedrock. • Lead the evaluation, selection, and integration of leading large language models and AI services, including Anthropic, OpenAI, and Microsoft Copilot, ensuring appropriate use and performance. • Partner with business, product, and technology leaders to identify, prioritize, and design high-value AI use cases aligned to strategic objectives. • Establish and enforce AI governance frameworks, including policies, controls, and guardrails related to data usage, model risk, compliance, and responsible AI practices. • Define and oversee AI cybersecurity architecture, addressing risks such as data leakage, prompt injection, model misuse, and emerging AI threat vectors. • Provide architectural guidance for the development and integration of AI-enabled applications, ensuring solutions are production-ready, scalable, and maintainable. • Enable AI lifecycle management practices, including experimentation, deployment, monitoring, optimization, and retirement of AI solutions. • Collaborate with data, application development, security, legal, and compliance teams to ensure AI solutions align with enterprise standards, regulatory requirements, and risk management expectations.