This is a remote position. Join our team as a detail-oriented, client-focused Remote Customer Experience Assistant. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Requirements - Must be 18 years of age or older - Prior experience in customer service, hospitality, call center, or virtual support roles is preferred - Excellent written and verbal communication skills - Strong organizational and multitasking abilities in a remote setting - Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication - Must have a reliable internet connection Key Responsibilities - Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance - Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support - Deliver clear guidance by identifying client needs and walking them through the best available options - Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements - Collaborate with internal teams to help resolve escalated or complex situations professionally - Ensure a smooth and satisfying client experience through proactive follow-up and support Benefits Work Schedule & Benefits - 100% remote role with flexible scheduling options - Daily pay option available - Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences - Supportive, growth-focused team environment - Ongoing training, coaching, and professional development Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Role Description Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung für administrative und telefonische Aufgabenfelder. - Bearbeitung von Kundenmails via Ticketsystem - Pflege und Nachverfolgung von Bestandskunden - Telefonischer Support - Bearbeitung von Kundenakten Qualifications - Deutsch als Muttersprache - PC Kenntnisse (Basis) - vollausgestattetes Home-Office Büro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling) - Motivation und Leistungsbereitschaft - leistungsstarke Internetverbindung Benefits - attraktives monatliches Gehalt (750,00€ - 850,00€) - 100% Home Office - Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit) - maximal 40h von MO-FR (Wochende FREI) - 20 Urlaubstage + alle deutschen Feiertage frei - regelmäßige Coachings in verschiedenen Bereichen

• Assist software customers during scheduled software support hours • Work with campground and resort staff on inbound call/email/chat questions • Become a master of the ‘ins and outs’ of the Campspot reservation software • Courteously share expertise with campground management and staff via phone, email, and remote desktop demonstration

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI