• Assist software customers during scheduled software support hours • Work with campground and resort staff on inbound call/email/chat questions • Become a master of the ‘ins and outs’ of the Campspot reservation software • Courteously share expertise with campground management and staff via phone, email, and remote desktop demonstration

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI