• Developing SOP mapping between sponsor SOPs and the aquiree’s sponsor/contract research organization (CRO)/vendor procedural documentation • Conduct comparison assessments between the procedural documentation to identify major gaps and work with the business process owner and SOP authors to validate • Facilitate the risk assessment of gaps with the business and document any interim procedures to mitigate the risk • Develop the official transition communication (using templates) • Develop the retirement strategy

• Developing SOP mapping between sponsor SOPs and the aquiree’s sponsor/contract research organization (CRO)/vendor procedural documentation • Conduct comparison assessments between the procedural documentation to identify major gaps and work with the business process owner and SOP authors to validate • Facilitate the risk assessment of gaps with the business and document any interim procedures to mitigate the risk • Develop the official transition communication (using templates) • Develop the retirement strategy

• Effectively managing and maintaining relationships between the company and customers during the order cycle • Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment • Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process • Coordinate with other internal departments and customers to achieve on-time shipment. • Review customer Purchase Order and resolves any commercial/technical issues. • Prepare order for entry along with managing all associated documents and correspondence. • Participate in engineering handoff meetings when applicable. • Work with engineering and customer through the submittal and release process. • Work with engineering, quotations, sales and customer to manage change orders. • Work with field service to schedule and resolve manufacturing deficiencies and site commissioning. • Work with client-specified integrator by communicating schedule and providing technical support services • Prepare cost proposals and deliver to clients for customer-driven order revisions. • Use system generated reports or develop effective reports that track order status and flag potential issues with orders. • Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints. • Perform other duties, which may be required by supervisor.

• Oversee day-to-day operations, safety and quality, performance management, and on-site efficiency for HVAC and generator technicians • Conduct quarterly ride-alongs with technicians for skill assessment, coaching, and performance documentation • Work with Scheduling team to manage work schedules and on call schedules • Review all Work Orders to ensure timely completion • Assist customer success team with onboarding new subcontractors • Ensure technicians have working vehicles and proper equipment