Important Information Location: BrazilJob Mode: Full-time Work Mode: Work from home Job Summary We are looking for a highly skilled DevOps Tools Support Engineer to administer, support, and enhance our internal engineering platforms—Atlassian Jira, Atlassian Confluence, GitLab, Perforce and Code Collaborator. The ideal candidate will ensure these systems are secure, stable, scalable, and well‑integrated across the enterprise, while providing technical support to development, QA, and IT teams. Responsibilities and Duties - Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations; - Manage Confluence spaces, permissions, templates, macros, and indexing; - Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies; - Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization; - Manage Code Collaborator review workflows, SCM integrations, and user access; - Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance; - Handle incident response, root cause analysis (RCA), and preventive actions; - Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required; - Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles; - Ensure adherence to organizational security and compliance standards; - Plan, execute, and document version upgrades, backup/restore tests, and system migrations; - Conduct post‑upgrade validation, performance checks, and regression testing; - Maintain high availability, reliability, and performance tuning for all services; - Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles; - Define governance standards for project structure, branching models, permissions, and naming conventions; - Educate teams on best practices and tool usage. Essential Skills - Experience supporting or administering DevOps/ALM platforms; - Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator; - Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls); - Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning); - Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines. Highly Desirable Skills - Knowledge of GitLab runner autoscaling or Kubernetes‑based runners; - Perforce proxy/broker configuration and large‑binary workflow optimization; - Exposure to compliance frameworks (SOC2, ISO27001, ITGC); - Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms). About EncoraEncora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Build, operate, and maintain our infrastructure, CI/CD, observability, and automation within the DevOps function. • Help us build secure infrastructure on AWS using Terraform, Kubernetes, and related tooling. • Own and improve CI/CD workflows, enabling fast and reliable deployments across teams. • Advise and support your fellow DevOps engineers, fostering autonomy, quality, and professional growth. • Define and track operational metrics, including deployment success rate, infrastructure cost, scaling efficiency, and recovery time. • Drive incident readiness and response, ensuring strong observability and alerting across systems. • Collaborate cross-functionally to align infrastructure goals with broader product and platform objectives.

• Architect, operate, and optimize Azure‑based CI/CD pipelines (Git, Azure DevOps, MS Build, Terraform, ARM/Bicep) • Own Azure infrastructure and platform services including Azure SQL, Service Bus, Key Vault, Blob Storage, and AKS • Design highly available, cost‑efficient systems supporting 24x7 production workloads • Partner with Engineering, Data, and InfoSec to embed security, automation, and reliability into the platform • Lead incident response, disaster recovery planning, and release management • Mentor DevOps engineers and act as an escalation point for complex platform issues

• Architect and maintain self-healing systems with 99.9%+ availability targets. • Use AI/ML to automate infrastructure governance and detect configuration or IaC anti-patterns. • Implement adaptive SLIs/SLOs that evolve automatically from real-time data. • Build AIOps-based observability and auto-remediation pipelines. • Apply predictive modeling to forecast failures before they impact users. • Lead chaos, performance, and resilience testing programs. • Map platform and service behavior to revenue impact and drive improved revenue resilience through better infrastructure performance. • Mentor engineers and drive reliability standards across teams. • Partner with platform, data, and product teams to ensure stability aligns with business goals. • Support major incident response, incident review, and participate in on-call rotations.