• Build, operate, and maintain our infrastructure, CI/CD, observability, and automation within the DevOps function. • Help us build secure infrastructure on AWS using Terraform, Kubernetes, and related tooling. • Own and improve CI/CD workflows, enabling fast and reliable deployments across teams. • Advise and support your fellow DevOps engineers, fostering autonomy, quality, and professional growth. • Define and track operational metrics, including deployment success rate, infrastructure cost, scaling efficiency, and recovery time. • Drive incident readiness and response, ensuring strong observability and alerting across systems. • Collaborate cross-functionally to align infrastructure goals with broader product and platform objectives.

• Architect, operate, and optimize Azure‑based CI/CD pipelines (Git, Azure DevOps, MS Build, Terraform, ARM/Bicep) • Own Azure infrastructure and platform services including Azure SQL, Service Bus, Key Vault, Blob Storage, and AKS • Design highly available, cost‑efficient systems supporting 24x7 production workloads • Partner with Engineering, Data, and InfoSec to embed security, automation, and reliability into the platform • Lead incident response, disaster recovery planning, and release management • Mentor DevOps engineers and act as an escalation point for complex platform issues

• Architect and maintain self-healing systems with 99.9%+ availability targets. • Use AI/ML to automate infrastructure governance and detect configuration or IaC anti-patterns. • Implement adaptive SLIs/SLOs that evolve automatically from real-time data. • Build AIOps-based observability and auto-remediation pipelines. • Apply predictive modeling to forecast failures before they impact users. • Lead chaos, performance, and resilience testing programs. • Map platform and service behavior to revenue impact and drive improved revenue resilience through better infrastructure performance. • Mentor engineers and drive reliability standards across teams. • Partner with platform, data, and product teams to ensure stability aligns with business goals. • Support major incident response, incident review, and participate in on-call rotations.

Job Title: Senior Software Engineer Company: Snapsheet Job Location: USA, Remote Job Type: Full-time, direct hire Job Department: Technology Team: Site Reliability Engineering About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. About the role: As a Senior Site Reliability Engineer (SRE) at Snapsheet, you will play a critical role in ensuring our technology is reliable, scalable, and efficient while empowering our development teams to be more productive. This is a 100% hands-on role, involving both infrastructure management and software development. Our SREs bring the expertise of a software engineer, combined with deep knowledge of deployment, provisioning, and automation technologies to drive operational excellence. You'll focus on automating processes, optimizing systems, and enabling seamless scalability, all while balancing short-term solutions with long-term strategy. If you're passionate about building reliable systems, streamlining operations, and making a lasting impact, we'd love to hear from you! What you’ll be doing: - Improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents - Build, maintain, and support core applications - Build and operate our core internal observability platform - Monitor our systems for capacity, performance, and troubleshooting issues - Partner with the rest of the SRE team and our service engineering teams to ensure smooth, continued delivery of our service to clients - Work directly with developers to identify and implement improvements in the development lifecycle and deployment process. - Automate processes to enhance deployment efficiency and system reliability. - Contribute across multiple development teams, supporting a variety of projects. - Ensure Snapsheet’s technology stack remains resilient, scalable, and high-performing. What we are looking for: - BS in Computer Science, Computer Engineering, or a related field. - 5+ years as a full-stack software engineer. - Experience building and maintaining scalable, resilient services. - Proficiency in one or more programming languages, with a strong preference for Ruby on Rails and Typescript - Experience with the following: - Managing and scaling infrastructure on AWS - CI/CD frameworks (GitHub Actions, CircleCI, Jenkins, etc) - Backend development using Ruby on Rails or similar frameworks - Deep understanding of web technologies (HTTP, cookies, caching, ES6, HTML5, Progressive Web Apps, etc.) - Tooling, automation, and system monitoring for performance optimization - Designing and building developer tooling Bonus Skills: - Strong experience with infrastructure as code tools - Expertise in serverless infrastructure - Experience with github actions and/or CircleCI Technologies we use: - Infrastructure: CDKTF, S3, Redis, Elasticsearch, Lambda, Docker, CloudFront, RDS, Terraform We’re Built to Grow With You – And That Starts With How We Support You At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you. Comprehensive Benefits for Every Stage of Life: - Choose from 3 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan. - Offer two dental plans and one vision plan to keep you and your family healthy. - Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance. - Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance. - 401(k) with a 4% company match—because your future is worth investing in. - Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being. Perks That Make Growing Here Even Better: - Flexible PTO and 7.5 company-observed holidays to recharge on your terms. - In-person connection points throughout the year including our annual Summit and Roadshows. - Snapsheet SWAG and surprise mailers to keep the spirit alive. - Endless opportunity to shape your path—career growth, learning, and real impact are all within reach. - Health and wellness campaigns that evolve with you year over year. Compensation that Grows with You For this position, the base salary range is $130,000 - $165,000. While this range serves as a guideline, your actual compensation will reflect your unique experience, skill set, and location. At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does. *Please note that we are unable to sponsor applicants for work visas for this position at this time. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me. Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #BI-Remote #LI-RemoteSnapsheet is an equal opportunity employer.