Description Position Overview: The Team Lead (TL) is responsible for providing information to and resolving issues for our members, their physicians, and their pharmacies. The TL position supports the Member Advocates while also being the primary back up to the Member Advocate Manager. About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. What You Will Do at MedOne: - Oversee a team of representatives to include mentorship and coaching, addressing conflicts and providing constructive resolutions - Provide feedback and side-by-side coaching as necessary - Report team members’ progress and identify training initiatives which supports performance standards, employee growth, and member satisfaction - Assist in program and process development, implementation, and communications - Monitor concurrent and retrospective calls to identify training needs; discuss findings with team members and provide direction and training - Review outcomes of member surveys; create and execute training initiatives addressing improvement areas - Create, develop, and maintain policy and procedure documentation - Handle and de-escalate member inquires in a calm and educational manner - Resolve difficult customer inquiries and coach staff regarding de-escalation techniques, time management and customer service skills - Assist management with quarterly and annual team goals - Conduct annual Performance evaluations, and one-on-ones with direct reports - Monitor team breaks & scheduling - Align with, and support MedOne’s Core Values What you will bring to MedOne: - Minimum of a two-year college degree or working experience in related field - Strong knowledge of Microsoft Office products, including Word, Excel and Teams - Must possess a current Pharmacy Technician Certification - Excellent customer service skills - Motivated to understand pharmacy benefit management, including pharmaceutical drugs and drug therapies and share this knowledge to broaden skillset of team - Strong listening, verbal, and written communication skills which convey understanding and clarity - Highly skilled in working through difficult conversations with members, external parties, and direct reports while maintaining composure, showing empathy, and displaying active listening skills - Demonstrated ability to effectively and efficiently resolve member inquiries and issues - Work effectively in a team environment - Must be timely, dependable and must notify supervisor of schedule changes - Must demonstrate professionalism while maintaining discretion with sensitive interdepartmental information Why Join MedOne? - Competitive salary and bonuses that reward your performance. - Comprehensive health, dental, and vision insurance. - 401(k) with company match to secure your future. - Generous paid time off and holidays. - Opportunities for professional growth and development. - A vibrant and collaborative work culture. Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States. Employment Type: Full-Time, Hourly Hours: Hours may vary within our normal business hours. Reports to: Member Advocate Manager How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.

Your future role at a glance Location: remote Facility: Mosinee Offsite Department/Specialty: Pharmacy Schedule: Monday - Friday, day shift | Full Time Salary range: $18.72-$25.33 Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role - Communicating between specialty pharmacies and RN Navigators/ Ambulatory Pharmacists. - Submitting, documenting and tracking prior authorizations. - Assessing patients for financial concerns relating to pharmaceutical copays. - Managing financial assistance applications from start to finish, including reenrollment. Communicating with the patients throughout the process. - Preparing appeals - Tracking of financial assistance program patients (maintaining their enrollment). - Confirming initial delivery of the medication with the patient. What minimum requirements you’ll need Education: - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. What additional preferences we're seeking Medication prior authorization required. Epic experience preferred. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes. Your key responsibilities are: - Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills. - Working through barriers that stand in the way of our members’ good health - Delivering the best member experience through professional empathetic conversations - Provide important education to members to help them make good health decisions that improve their health - Accurately document conversations in the member’s health record Your key abilities are: - High-energy engagement to provide exceptional service - Empathetic, curious, with an enthusiasm for learning - Knowledge retention and recall to answer questions and resolve issues - Desire to understand and meet our members’ needs and escalate issues for resolution - Speed and efficiency to meet business metrics and goals. - Ability to handle pressure and to stay calm and positive in all situations - Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions. - Ability to absorb and apply new and changing information. - Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment Required Qualifications - Professional communication skills - Strong active listening and interpersonal skills - High computer literacy, including ability to troubleshoot issues - Proficiency with Windows and web-based applications and digital communication tools - Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace - Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted) Preferred Qualifications - Bilingual or multilingual candidates heavily preferred. - Experience with HEDIS screening measures - Experience with behavior change - 2 years’ experience with call center or outreach involving members/consumers - 3 years’ experience in a healthcare setting Medical certification (certified nursing assistant, medical assistant, etc.) Education High School Diploma or equivalent G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/05/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description - Answer customer inquiries about bank products and services through phone and email. - Recognize sales opportunities and refer clients to sales associates. - Remain current on products, services, policies, and procedures. - Resolve customer issues through account research and utilization of support materials and resources. - Perform customer account transaction and maintenance activities accurately. - Strive for first contact resolution of customer inquiries, transactions, and problem resolution. - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership. Qualifications - Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. - Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. - Strong organizational, planning, and time management abilities. - Demonstrate empathy, patience, and a positive attitude in all customer interactions. - Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. Requirements - 2 week in-person training in Cincinnati, OH. - Remote work after training. - Must be able to maintain a PCI-compliant workspace, including an Ethernet connection. Benefits - Competitive pay with wages starting at $14.50 an hour. - Fully remote position. - Mentorship/Coaching opportunities. - Paid in-person training. Company Description Education at Work’s mission is to help students gain the work experience and the durable and technical skills required to achieve economic mobility. Education at Work helps American businesses tap the talents of hard-working and tech-savvy students to fill in-demand roles in project management, analytics, customer service, and beyond. Our corporate partners are strengthening their employer brand while developing a pipeline of diverse early-career professionals to fill critical talent needs. Please note: E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.