Education at Work

Job Title: Outbound Phone Transfer Agent Customer support is essential in today’s business landscape, making it a vital area of focus across various sectors. Education At Work is looking for motivated and enthusiastic Outbound Phone Agents to join our dynamic team. The primary goal of this role is to engage with customers, provide information, and connect them with account specialists to ensure a positive service experience. Key Responsibilities: - Handle outbound calls to Discover Card holders with past due balances - Update contact information and review scripted disclosures during calls - Transfer cardholders to account specialists for further assistance Student Benefits - Competitive pay - Fully remote position with locally-based supervisors for in-person support - Mentorship/Coaching opportunities - Paid training Work Requirements / Expectations - Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. - Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. - Strong organizational, planning, and time management abilities. - Demonstrate empathy, patience, and a positive attitude in all customer interactions. - Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. - Team player mentality with a focus on collective success. - Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching. - Must live within a 50-mile radius of El Paso, TX, Salt Lake City, UT or Tempe, AZ. - Availability to schedule work during the DFS Core Work Hours: Monday through Friday: 6:00 am - 8:00 pm MT Saturday: 6:00 am - 12:00 pm MT Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only) Technical Requirements - Maintain a PCI-compliant workspace in order to protect sensitive data. - Fully remote training & work experience. - Must have an Ethernet connection, with a minimum speed of 100 MB download, 10 MB Upload. About Education at Work Education at Work’s mission is to help students gain the work experience and the durable and technical skills required to achieve economic mobility. Education at Work helps American businesses tap the talents of hard-working and tech-savvy students to fill in-demand roles in project management, analytics, customer service, and beyond. Our corporate partners are strengthening their employer brand while developing a pipeline of diverse early career professionals to fill critical talent needs. Please note: E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

Role Description Customer support is essential in today’s business landscape, making it a vital area of focus across various sectors. Education At Work is looking for motivated and enthusiastic Outbound Phone Agents to join our dynamic team. The primary goal of this role is to engage with customers, provide information, and connect them with account specialists to ensure a positive service experience. - Handle outbound calls to Discover Card holders with past due balances - Update contact information and review scripted disclosures during calls - Transfer cardholders to account specialists for further assistance Qualifications - Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. - Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. - Strong organizational, planning, and time management abilities. - Demonstrate empathy, patience, and a positive attitude in all customer interactions. - Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. - Team player mentality with a focus on collective success. - Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching. - Must live within a 50-mile radius of El Paso, TX, Salt Lake City, UT or Tempe, AZ. Requirements - Availability to schedule work during the DFS Core Work Hours: - Monday through Friday: 6:00 am - 8:00 pm MT - Saturday: 6:00 am - 12:00 pm MT - Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only) - Maintain a PCI-compliant workspace in order to protect sensitive data. - Fully remote training & work experience. - Must have an Ethernet connection, with a minimum speed of 100 MB download, 10 MB Upload. Benefits - Competitive pay - Fully remote position with locally-based supervisors for in-person support - Mentorship/Coaching opportunities - Paid training

Role Description - Answer customer inquiries about bank products and services through phone and email. - Recognize sales opportunities and refer clients to sales associates. - Remain current on products, services, policies, and procedures. - Resolve customer issues through account research and utilization of support materials and resources. - Perform customer account transaction and maintenance activities accurately. - Strive for first contact resolution of customer inquiries, transactions, and problem resolution. - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership. Qualifications - Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. - Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. - Strong organizational, planning, and time management abilities. - Demonstrate empathy, patience, and a positive attitude in all customer interactions. - Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. Requirements - 2 week in-person training in Cincinnati, OH. - Remote work after training. - Must be able to maintain a PCI-compliant workspace, including an Ethernet connection. Benefits - Competitive pay with wages starting at $14.50 an hour. - Fully remote position. - Mentorship/Coaching opportunities. - Paid in-person training. Company Description Education at Work’s mission is to help students gain the work experience and the durable and technical skills required to achieve economic mobility. Education at Work helps American businesses tap the talents of hard-working and tech-savvy students to fill in-demand roles in project management, analytics, customer service, and beyond. Our corporate partners are strengthening their employer brand while developing a pipeline of diverse early-career professionals to fill critical talent needs. Please note: E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.