We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes. Your key responsibilities are: - Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills. - Working through barriers that stand in the way of our members’ good health - Delivering the best member experience through professional empathetic conversations - Provide important education to members to help them make good health decisions that improve their health - Accurately document conversations in the member’s health record Your key abilities are: - High-energy engagement to provide exceptional service - Empathetic, curious, with an enthusiasm for learning - Knowledge retention and recall to answer questions and resolve issues - Desire to understand and meet our members’ needs and escalate issues for resolution - Speed and efficiency to meet business metrics and goals. - Ability to handle pressure and to stay calm and positive in all situations - Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions. - Ability to absorb and apply new and changing information. - Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment Required Qualifications - Professional communication skills - Strong active listening and interpersonal skills - High computer literacy, including ability to troubleshoot issues - Proficiency with Windows and web-based applications and digital communication tools - Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace - Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted) Preferred Qualifications - Bilingual or multilingual candidates heavily preferred. - Experience with HEDIS screening measures - Experience with behavior change - 2 years’ experience with call center or outreach involving members/consumers - 3 years’ experience in a healthcare setting Medical certification (certified nursing assistant, medical assistant, etc.) Education High School Diploma or equivalent G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/05/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description - Answer customer inquiries about bank products and services through phone and email. - Recognize sales opportunities and refer clients to sales associates. - Remain current on products, services, policies, and procedures. - Resolve customer issues through account research and utilization of support materials and resources. - Perform customer account transaction and maintenance activities accurately. - Strive for first contact resolution of customer inquiries, transactions, and problem resolution. - Escalate customer requests requiring additional knowledge or expertise as defined by department leadership. Qualifications - Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. - Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. - Strong organizational, planning, and time management abilities. - Demonstrate empathy, patience, and a positive attitude in all customer interactions. - Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. Requirements - 2 week in-person training in Cincinnati, OH. - Remote work after training. - Must be able to maintain a PCI-compliant workspace, including an Ethernet connection. Benefits - Competitive pay with wages starting at $14.50 an hour. - Fully remote position. - Mentorship/Coaching opportunities. - Paid in-person training. Company Description Education at Work’s mission is to help students gain the work experience and the durable and technical skills required to achieve economic mobility. Education at Work helps American businesses tap the talents of hard-working and tech-savvy students to fill in-demand roles in project management, analytics, customer service, and beyond. Our corporate partners are strengthening their employer brand while developing a pipeline of diverse early-career professionals to fill critical talent needs. Please note: E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

Bilingual Customer Advocate - Fully Remote Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. The Role As a Bilingual Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: - Real-time navigation of multiple web-based platforms - Accurate documentation across systems - Confident use of Microsoft Word, Excel, Outlook, and Teams - Strong written and verbal communication - Consistent adherence to process and compliance standards Success in this role requires both compassion and technical precision. Technical & Computer Proficiency This is not an entry-level computer role. Candidates must be comfortable: - Navigating multiple browser windows simultaneously - Switching between systems while actively speaking with members - Documenting in real time without sacrificing call quality - Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently - Troubleshooting basic system or navigation issues independently Candidates will be evaluated for computer proficiency during the hiring process. Seeking Bilingual candidates - Must be able to fluently speak and understand Spanish and English languages. Schedule & Training Full-Time | 100% Remote | Monday-Friday Shifts are 8 hours between 8:00 AM - 8:00 PM EST. Training Schedule: 8:00 AM - 4:30 PM EST 100% mandatory attendance for the full 8-week program. Permanent Schedule: Monday through Friday: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment. Required Qualifications - High School Diploma (Associate degree or higher preferred) - Prior customer service experience handling complex or sensitive matters - Strong proficiency in Microsoft Word, Excel, Outlook, and Teams - Ability to navigate multiple web-based systems simultaneously - Excellent attention to detail and organizational skills - Clear, professional written and verbal communication Preferred Experience - High-volume or call-driven service environments - Healthcare, insurance, or medical terminology exposure - Advocacy-based roles such as social work or behavioral health - Customer-facing retail roles requiring problem resolution Compensation & Growth - Competitive pay based on qualifications - Bonus opportunities - Comprehensive benefits package - Clear advancement pathways for high performers Who Thrives Here Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization. If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issuesRequired Job Qualifications: Please note: While this role is based remotely, candidates must live in one of the following states to be considered: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI. - High School diploma or GED equivalent - Minimum one year of insurance and/or benefits customer service experience - Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment - Ability to continuously display a positive attitude and follow directions - Possess excellent customer service skills including proper grammar, tonalities and clear dictation - Proficient in Microsoft Office Suite, data entry and electronic mail applications - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required - Ability to sit and use the phone for long periods of time Preferred Job Qualifications: - Associates Degree - Bilingual in Spanish/English - EBS, PHR, SPHR or CBP certification Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.