Bilingual Customer Advocate - Fully Remote Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. The Role As a Bilingual Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: - Real-time navigation of multiple web-based platforms - Accurate documentation across systems - Confident use of Microsoft Word, Excel, Outlook, and Teams - Strong written and verbal communication - Consistent adherence to process and compliance standards Success in this role requires both compassion and technical precision. Technical & Computer Proficiency This is not an entry-level computer role. Candidates must be comfortable: - Navigating multiple browser windows simultaneously - Switching between systems while actively speaking with members - Documenting in real time without sacrificing call quality - Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently - Troubleshooting basic system or navigation issues independently Candidates will be evaluated for computer proficiency during the hiring process. Seeking Bilingual candidates - Must be able to fluently speak and understand Spanish and English languages. Schedule & Training Full-Time | 100% Remote | Monday-Friday Shifts are 8 hours between 8:00 AM - 8:00 PM EST. Training Schedule: 8:00 AM - 4:30 PM EST 100% mandatory attendance for the full 8-week program. Permanent Schedule: Monday through Friday: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment. Required Qualifications - High School Diploma (Associate degree or higher preferred) - Prior customer service experience handling complex or sensitive matters - Strong proficiency in Microsoft Word, Excel, Outlook, and Teams - Ability to navigate multiple web-based systems simultaneously - Excellent attention to detail and organizational skills - Clear, professional written and verbal communication Preferred Experience - High-volume or call-driven service environments - Healthcare, insurance, or medical terminology exposure - Advocacy-based roles such as social work or behavioral health - Customer-facing retail roles requiring problem resolution Compensation & Growth - Competitive pay based on qualifications - Bonus opportunities - Comprehensive benefits package - Clear advancement pathways for high performers Who Thrives Here Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization. If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issuesRequired Job Qualifications: Please note: While this role is based remotely, candidates must live in one of the following states to be considered: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI. - High School diploma or GED equivalent - Minimum one year of insurance and/or benefits customer service experience - Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment - Ability to continuously display a positive attitude and follow directions - Possess excellent customer service skills including proper grammar, tonalities and clear dictation - Proficient in Microsoft Office Suite, data entry and electronic mail applications - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required - Ability to sit and use the phone for long periods of time Preferred Job Qualifications: - Associates Degree - Bilingual in Spanish/English - EBS, PHR, SPHR or CBP certification Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.

Who We Are Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care. Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications. Your Daily Mission (What You’ll Do)  At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicare members, a single phone call with our team can mean potentially saving on Medicare Premiums.  We are looking for empathetic, driven individuals to join us as Medicare/Medicaid Eligibility Specialists (MMES). If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here.  You will be the voice of support and a trusted guide for members navigating the often-confusing world of government benefits.   - Compassionate Conversations: Make and receive calls with members needing to apply for or obtain or retain Medicaid, Medicare Savings Programs (MSP), and Low-Income Subsidies (LIS).  - The "Human Translator": Determine if individuals are eligible for Medicaid or LIS benefits through a series of simple questions. When needed, explain complex regulations and eligibility requirements in simple, warm, and patient terms.  - Application Mastery: Gather and verify sensitive personal and financial details to ensure 100% accurate enrollment and recertification. - Regulatory Standards: Maintain strict adherence to HIPAA, state regulations, and company compliance standards. - Database Navigation: Simultaneously manage multiple software systems and databases to track member progress and documentation.  The Ideal Advocate (Who You Are) You are the person friends and family turn to when they need help with something complicated. - Experience: 2–3 years in healthcare, eligibility screening, case management, or high-touch customer service.  - Subject Matter Interest: Knowledge of Medicaid, Medicare, SCHIP, or Special Needs Plans (SNP) is a major plus.  - Tech-Savvy: You are comfortable navigating multiple screens, Microsoft Teams, and Outlook while talking and typing, maintaining a warm conversation and documenting information in real time.  - Patience: You remain calm and professional, when faced with obstacles you see these moments as opportunities to build trust.  - Critical Thinker: You can manage difficult conversations and use probing questions to clarify information and find solutions. The Reality of the Role (Transparency Matters) To thrive in this position, you should enjoy a structured, performance-driven environment. - High-Volume Engagement: This is a phone-based role. You will spend your day making and receiving calls. - Scripted Excellence: To ensure total compliance, you will work within well-defined procedures. Your creativity comes from your tone and empathy while following the process. - Goal-Oriented: You will be expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people. - Bonus: You will be eligible to receive bonus payments for exceptional performance. Why You’ll Love Centauri (Our Promise to You) We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals. - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth Compensation Transparency Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Equal Employment Opportunity and Accommodation Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

• Serve as the first point of contact for participants on inquiries, providing timely and accurate information. • Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. • Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. • Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. • Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. • Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. • Display consistent adherence to quality standards and service excellence in alignment with organizational values.