100% remoto Modelo: 100% remoto Atender e apoiar as frentes de: Monitoramento Eficiência de APIs Jornada PJ Analisar indicadores técnicos e propor melhorias relacionadas à performance, disponibilidade e governança de APIs. Apoiar a evolução técnica das jornadas Open Finance, com foco em experiência, escalabilidade e eficiência. Participar ativamente de agendas e reuniões dos grupos de trabalho da Febraban relacionados ao Open Finance. Traduzir demandas técnicas e discussões complexas em: Visões executivas Apresentações claras e objetivas Materiais para tomada de decisão estratégica Elaborar e propor soluções técnicas e propostas estruturadas a partir dos temas discutidos nos grupos de trabalho. Apoiar a consolidação de consensos técnicos entre diferentes stakeholders do ecossistema. Perfil Técnico e Comportamental Forte perfil técnico em arquitetura de soluções, especialmente com APIs e integrações. Capacidade de comunicação clara com públicos técnicos e não técnicos. Facilidade para estruturar ideias, criar apresentações executivas e conduzir discussões técnicas de alto nível. Postura consultiva, proativa e colaborativa. Capacidade analítica e visão sistêmica do ecossistema Open Finance. Inglês: leitura de documentação técnica (não é necessária conversação). Conhecimentos Desejáveis (Diferenciais) Conhecimento em padrões e frameworks de segurança, especialmente FIDO, utilizado no contexto de Open Finance. Experiência prévia com iniciativas regulatórias ou ambientes multi-institucionais. Vivência em fóruns técnicos, comitês ou grupos de trabalho.

• Assists the department he or she is assigned to with technical issues. • Works on tasks as assigned by leadership. • Assists their team in streamlining business processes using new or current technology. • Documents business processes, reviews inefficiencies, and makes recommendations for improvement to supervisor. • Learns University systems and data sets in order to accurately extract information from those systems. • Adheres to Liberty University policies, representing the University in an exemplary and professional manner.

Job DetailsJob Location: Remote El Paso TX - El Paso, TXPosition Type: Full TimeSalary Range: $17.50 - $17.50 HourlyJob Shift: Any Position Title: Help Desk Operator- Intermediate Capitol Bridge is seeking a dynamic and experienced individual to join our team as an Intermediate Help Desk Operator in El Paso TX to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. Location: Within 50 miles of El Paso TX Training: 2 weeks paid training onsite in El Paso TX Pay and Benefits: Salary: 17.50 p/h Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included) Company sponsored Life Insurance. 401K Retirement plan. Vacation Leave and Sick Leave Employee Assistance Program Paid Training Paid Holidays Position Overview: The Intermediate Help Desk Operator delivers front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. This role focuses on resolving routine issues quickly and accurately while escalating complex matters to senior operators. Strong multitasking, attention to detail, and a commitment to meeting service performance standards are essential. Key Responsibilities: Expected to answer calls (inbound/outbound) and emails in addition to other source items. Provide world-class customer service and assist clients with problems or issues. Able to handle large orders and tasks at one time by multitasking. Provide support to both clients, DEA registrants and contractors. Must be accurate and efficient with all documentation and delivery of services. Provide customer support services to the DEA registrant community. Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue. Provide first-tier support to end users for call support and resolve less complex problems immediately. More complex problems shall be referred to senior level Help Desk Operators. Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner. Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance. Be able to accept critical feedback and implement changes quickly. Be able to adapt to change. Qualifications: High School Diploma or High School Equivalency required Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa) Multilingual speaker is a plus Certifications: None required Screenings Requested:  You may receive requests for background checks, credit checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.   *Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.  Reasonable Accommodation: If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.   EEO Statement: Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.   Texting Notice: We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.   Qualifications

Job DetailsJob Location: Remote Weston FL - Weston, FLPosition Type: Full TimeSalary Range: $17.50 - $17.50 HourlyJob Shift: Any Position Title: Help Desk Operator- Intermediate Capitol Bridge is seeking a dynamic and experienced individual to join our team as an Intermediate Help Desk Operator in Weston FL to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. Location: within 50 miles of Weston FL Training: 2 weeks paid onsite in Weston FL Pay and Benefits: Salary: 17.50 p/h Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included) Company sponsored Life Insurance. 401K Retirement plan. Vacation Leave and Sick Leave Employee Assistance Program Paid Training Paid Holidays Position Overview: The Intermediate Help Desk Operator delivers front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. This role focuses on resolving routine issues quickly and accurately while escalating complex matters to senior operators. Strong multitasking, attention to detail, and a commitment to meeting service performance standards are essential. Key Responsibilities: Expected to answer calls (inbound/outbound) and emails in addition to other source items. Provide world-class customer service and assist clients with problems or issues. Able to handle large orders and tasks at one time by multitasking. Provide support to both clients, DEA registrants and contractors. Must be accurate and efficient with all documentation and delivery of services. Provide customer support services to the DEA registrant community. Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue. Provide first-tier support to end users for call support and resolve less complex problems immediately. More complex problems shall be referred to senior level Help Desk Operators. Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner. Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance. Be able to accept critical feedback and implement changes quickly. Be able to adapt to change. Qualifications: High School Diploma or High School Equivalency required Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa) Multilingual speaker is a plus Certifications: None required Screenings Requested:  You may receive requests for background checks, credit checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.   *Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.  Reasonable Accommodation: If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.   EEO Statement: Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.   Texting Notice: We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.  Qualifications