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SoftExpert - Software for Excellence logo
SoftExpert - Software for Excellence

Software all-in-one para gestão da transformação digital, inovação e conformidade.

Implementation Consultant – Training Focus

ConsultantConsultantFull TimeRemoteSeniorTeam 501-1,000Since 1995H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

54 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedPortugueseERPSOAPSQL

Job Description

Implementation Consultant – Training Focus

SoftExpert - Software for Excellence

• Serve as the lead for client training and enablement for the SoftExpert Suite, ensuring users understand, adopt, and use the solution efficiently in their day-to-day work. • You will be a key contributor to transforming the customer experience by promoting autonomy, engagement, and success throughout the customer journey with the product. • Plan and deliver functional and technical training sessions for the SoftExpert Suite. • Translate client needs into clear, practical instructional content. • Create supporting materials (guides, presentations, videos, FAQs). • Support clients during the initial onboarding steps to ensure adoption and engagement. • Act as a facilitator, removing barriers to learning. • Adapt training based on the client’s maturity level and profile. • Monitor usage indicators and propose improvements to the enablement program.

Job Requirements

  • Bachelor’s degree completed or in progress (Technology, Business Administration, or related fields)
  • Experience in user training, system implementation, or ERP projects
  • Strong communication and instructional skills (essential)
  • Knowledge of process management (BPM)
  • Basic database knowledge (SQL)
  • Basic understanding of web programming logic (HTML, CSS, etc.)
  • Familiarity with integrations (REST, SOAP)
  • Advanced English and/or Spanish (preferred)
  • Experience with SE Suite or similar tools (preferred)
  • Background in consultative implementations (preferred)
  • Knowledge of quality management (preferred)

Benefits

  • Contractor engagement model (PJ) 💸
  • Remote work, with occasional in-person meetings possible.

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