ABOUT QUANTUMLOOPAI QuantumLoopAI is one of the UK's fastest-growing healthtech companies. Our AI-powered platform, EMMA, is used by hundreds of organisations across the UK to manage communications, automate workflows and deliver better outcomes through intelligent automation. Backed by leading investors and scaling rapidly ahead of our Series A, we are building the infrastructure that will define the next generation of AI-driven service delivery. ABOUT THE ROLE We are looking for a Technical Lead with 8+ years of experience in full-stack engineering (backend heavy) to lead architecture, development and technical strategy across our distributed systems and AI initiatives. You will work directly with the Co-Founder, translating product vision into technical execution, guiding a distributed engineering team, and driving the integration of cutting-edge AI capabilities — including LLM orchestration, voice agents, speech-to-text and text-to-speech pipelines — into a production platform that is scaling fast. This role requires someone who can operate at the intersection of engineering leadership and hands-on delivery. You will set the technical direction, define architecture, and actively build — while mentoring engineers, shaping culture and challenging decisions at the highest level. WHAT YOU WILL DO - Technical Leadership and Architecture - Lead design and implementation of scalable backend systems using Node.js, TypeScript and microservice architectures. - Define and enforce coding standards, design principles and architecture guidelines across the engineering team. - Ensure platform scalability, reliability and security through robust design and proactive system monitoring. - Architect end-to-end AI-powered features from prototype to production, balancing speed with engineering rigour. AI/ML and Prompt Engineering - Design, build and maintain AI/ML-powered systems including chatbots, voice agents, RAG pipelines and multi-agent architectures. - Own prompt engineering practices across the platform — crafting, testing, versioning and optimising prompts for LLMs (OpenAI, Azure OpenAI and open-source models). - Implement evaluation frameworks to measure LLM output quality, hallucination rates, latency and cost. - Integrate AI models into production environments and manage model lifecycle, versioning and observability. - Leverage Azure Machine Learning, OpenAI APIs and multi-agentic frameworks (LangChain, AutoGen, CrewAI) to build intelligent, data-driven experiences. - Champion the use of modern AI development tooling (Cursor, GitHub Copilot, Claude) across the engineering team. Voice AI: STT, TTS and Telephony - Lead architecture and integration of Speech-to-Text (STT) and Text-to-Speech (TTS) pipelines for real-time voice AI applications. - Evaluate and integrate providers such as Deepgram, ElevenLabs, Azure Speech and Whisper — balancing latency, accuracy, cost and voice quality. - Build and optimise end-to-end voice agent flows: ASR to LLM to TTS with low-latency streaming and graceful fallback handling. - Where applicable, integrate with telephony platforms such as Twilio, Vonage, LiveKit or SIP/PSTN-based systems — including call routing, IVR design and inbound/outbound call orchestration. Infrastructure and DevOps - Own cloud infrastructure strategy on Azure — including AKS, App Services, Azure Functions, networking and cost governance. - Architect for high availability, auto-scaling and fault tolerance. Define SLOs and drive reliability improvements. - Manage CI/CD pipelines, containerisation (Docker, Kubernetes), secrets management and deployment automation. - Maintain and optimise MySQL and cloud data services (CosmosDB, Firebase, Data Lake). Ensure query performance and cost efficiency at scale. - Establish infrastructure-as-code practices (Terraform, Bicep or equivalent) and enforce security best practices. - Implement robust observability: distributed tracing, structured logging, alerting and dashboards. Full Stack Engineering - Drive backend development while ensuring smooth frontend integration using React, Next.js and modern UI frameworks. - Deliver clean, maintainable, testable and well-documented code. Uphold high standards through code reviews. Team Leadership - Work directly with the Co-Founder to translate product vision into a clear technical roadmap — providing candid perspectives and proactively flagging risks. - Communicate complex technical concepts clearly to non-technical stakeholders. - Lead, mentor and upskill engineers across multiple teams. Conduct regular code reviews and knowledge-sharing sessions. - Collaborate with PMs, BAs and designers to ensure technical feasibility, clear scope and timely delivery. - Foster a culture of ownership, transparency and continuous improvement.

Position Description At a Glance Legrand has an exciting opportunity for a Technical Sales Representative to join the Electrical Wiring Systems Team. This is a remote position reporting to Vaughan, ON. The Ontario Technical Sales Representative is responsible for driving sales growth and specification influence across the Ontario market by developing strong relationships with distributors, contractors, engineers, and end users. This role combines technical expertise with consultative selling to support projects, influence specifications, and grow market share across Legrand’s Electrical Wiring Systems portfolio which includes the key brands: Pass & Seymour, Adorne, Wiremold, Connectrac, Cablofil, and Power Bus Way. What Will You Do? - Develop and execute a territory business plan aligned to Ontario market opportunities. - Build and maintain relationships with distributors (key focus), contractors, engineers, and end users supporting and seeking out new opportunities in the field. - Provide technical presentations, training, and application support as well as joint sales call support for key distributor partners. - Help specifications within the Electrical engineering community by working with the EWS Legrand BDM’s to identify key targets for them to offer our solutions. - Support project tracking, forecasting, and CRM reporting through salesforce.com. - Project Management - Job Tracking-Follow up - Open Opportunity Management - Contact/Account Updates - Key Territory Business Plans - Collaborate with internal sales, pricing, product, and technical teams providing feedback on competitive pricing, products etc. - Facilitate interaction and collaboration between EWS and other key LNA divisions-AVD/DPC/BCS/LIGHTING to identify joint project opportunities. - Promote new solutions to the marketplace with a focus on the end-to-end solutions offered by LNA. - Establish and grow account/end user relationships to ensure that the corporate and territory goals are met or exceeded. - Support MyLegrand online customer and sales portal used to support pricing, quoting, ordering and project activity for EWS brands, help customers with sign-ups, onboarding, and training. - Assist in creating BOMs (Bills of Material) tied to jobs in the market and working with the sales team to strategically request pricing based on the competitive position. Qualifications Required Skills Qualifications: - 3–5+ years of experience in electrical or technical sales, 4 year degree or equivalent experience. - Post‑secondary education in Business, Engineering, or related field preferred. - Strong technical knowledge. - Excellent communication, presentation, and organizational skills. - Have an understanding of commercial, residential, and industrial markets. - Must demonstrate effective negotiation skills with empathetic ability and be able to adapt to rapidly evolving business climate and environment. - Strong computer skills, proficient with software, for analysis and presentations. Ability to use internet and web-based resources efficiently and effectively. Knowledge of common business and Salesforce.com. is an asset. Travel: - Regular travel throughout Ontario with a primary focus on the GTA and Eastern Ontario. Salary Range: $95,000-$115,000/annually Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us About Legrand’s Electrical Wiring Systems Division Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations. The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and identifying opportunities for technical optimization and mitigation through telemetry analysis. This position in an individual contributor role reporting to the Senior Director, Technical Account Management. Responsibility - Serve as the first point of contact for enterprise customers’ technical inquiries/resolution - Partner with enterprise account team as technical SME to upsell, cross-sell and renew - Provide leadership to manage service disruptions for enterprise customers - Drive customer change management for new product functionality - Maintain a detailed customer technical account profile to ensure supportability - Serve as liaison in advocating for customer product needs and provide visibility into Docusign product roadmap - Ensure Customer contacts have the expertise necessary to manage existing and new product functionality - Ensure consistent delivery of all Enterprise Premier Support program components - Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services - Abiliity for flexible “off hours” work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives - Provide leadership with udpates when there are service disruptions and facilitate customer’s return to full functionality and oversee customer’s improvement plans and Docusign RCAs if applicable - Travel as necessary (10-20%) Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Fluency in English - Bachelor of Science degree in Computer Science, Engineering, or related technical discipline or extended experience in customer facing technical management roles - 5+ years of SaaS troubleshooting experience in a Technical Support capacity - Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar - Experience with reporting using Salesforce, Excel, and PowerPoint and Google Suite to an executive audience - Experience managing major accounts in a tech environment - Experience with crisis management/resolution Preferred - Self-motivated, goal-oriented, excellent organizational skills and superior time management skills - A knack for developing strong, productive relationships with key clients - Sharp business acumen to identify growth opportunities within existing accounts - Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions - Excellent written, oral communication and presentation skills - Effective communication skills with audiences that include customers, peers, internal stakeholders and executive presence - Ability to maintain composure in critical situations and communicate clearly with both internal and external customers - 8+ years of related experience; Lead/Senior or SME position - Subject Matter Expert in contract lifecycle management - Experience of Docusign product range and/or integrations - Thorough understanding of Enterprise technical infrastructure (networking, access management, server/web technologies, security and industry compliance) - Effective troubleshooting regular expressions, debugging code and/or complex data validation rules - Ability to manage multiple competing priorities and/or projects concurrently - Proven ability to independently learn new technologies and become productive within a short time - Extensive experience showing ability to support technical decisions and trade-offs based on business needs - Mentorship experience - Multi-lingual in Docusign supported languages (German, French, Spanish, Portuguese, Japanese) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-BF3

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations. The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and identifying opportunities for technical optimization and mitigation through telemetry analysis. This position in an individual contributor role reporting to the Senior Director, Technical Account Management. Responsibility - Serve as the first point of contact for enterprise customers’ technical inquiries/resolution - Partner with enterprise account team as technical SME to upsell, cross-sell and renew - Provide leadership to manage service disruptions for enterprise customers - Drive customer change management for new product functionality - Maintain a detailed customer technical account profile to ensure supportability - Serve as liaison in advocating for customer product needs and provide visibility into Docusign product roadmap - Ensure Customer contacts have the expertise necessary to manage existing and new product functionality - Ensure consistent delivery of all Enterprise Premier Support program components - Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services - Abiliity for flexible “off hours” work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives - Provide leadership with udpates when there are service disruptions and facilitate customer’s return to full functionality and oversee customer’s improvement plans and Docusign RCAs if applicable - Travel as necessary (10-20%) Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Fluency in English - Bachelor of Science degree in Computer Science, Engineering, or related technical discipline or extended experience in customer facing technical management roles - 5+ years of SaaS troubleshooting experience in a Technical Support capacity - Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar - Experience with reporting using Salesforce, Excel, and PowerPoint and Google Suite to an executive audience - Experience managing major accounts in a tech environment - Experience with crisis management/resolution Preferred - Self-motivated, goal-oriented, excellent organizational skills and superior time management skills - A knack for developing strong, productive relationships with key clients - Sharp business acumen to identify growth opportunities within existing accounts - Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions - Excellent written, oral communication and presentation skills - Effective communication skills with audiences that include customers, peers, internal stakeholders and executive presence - Ability to maintain composure in critical situations and communicate clearly with both internal and external customers - 8+ years of related experience; Lead/Senior or SME position - Subject Matter Expert in contract lifecycle management - Experience of Docusign product range and/or integrations - Thorough understanding of Enterprise technical infrastructure (networking, access management, server/web technologies, security and industry compliance) - Effective troubleshooting regular expressions, debugging code and/or complex data validation rules - Ability to manage multiple competing priorities and/or projects concurrently - Proven ability to independently learn new technologies and become productive within a short time - Extensive experience showing ability to support technical decisions and trade-offs based on business needs - Mentorship experience - Multi-lingual in Docusign supported languages (German, French, Spanish, Portuguese, Japanese) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-BF3