Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations. The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and identifying opportunities for technical optimization and mitigation through telemetry analysis. This position in an individual contributor role reporting to the Senior Director, Technical Account Management. Responsibility - Serve as the first point of contact for enterprise customers’ technical inquiries/resolution - Partner with enterprise account team as technical SME to upsell, cross-sell and renew - Provide leadership to manage service disruptions for enterprise customers - Drive customer change management for new product functionality - Maintain a detailed customer technical account profile to ensure supportability - Serve as liaison in advocating for customer product needs and provide visibility into Docusign product roadmap - Ensure Customer contacts have the expertise necessary to manage existing and new product functionality - Ensure consistent delivery of all Enterprise Premier Support program components - Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services - Abiliity for flexible “off hours” work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives - Provide leadership with udpates when there are service disruptions and facilitate customer’s return to full functionality and oversee customer’s improvement plans and Docusign RCAs if applicable - Travel as necessary (10-20%) Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Fluency in English - Bachelor of Science degree in Computer Science, Engineering, or related technical discipline or extended experience in customer facing technical management roles - 5+ years of SaaS troubleshooting experience in a Technical Support capacity - Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar - Experience with reporting using Salesforce, Excel, and PowerPoint and Google Suite to an executive audience - Experience managing major accounts in a tech environment - Experience with crisis management/resolution Preferred - Self-motivated, goal-oriented, excellent organizational skills and superior time management skills - A knack for developing strong, productive relationships with key clients - Sharp business acumen to identify growth opportunities within existing accounts - Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions - Excellent written, oral communication and presentation skills - Effective communication skills with audiences that include customers, peers, internal stakeholders and executive presence - Ability to maintain composure in critical situations and communicate clearly with both internal and external customers - 8+ years of related experience; Lead/Senior or SME position - Subject Matter Expert in contract lifecycle management - Experience of Docusign product range and/or integrations - Thorough understanding of Enterprise technical infrastructure (networking, access management, server/web technologies, security and industry compliance) - Effective troubleshooting regular expressions, debugging code and/or complex data validation rules - Ability to manage multiple competing priorities and/or projects concurrently - Proven ability to independently learn new technologies and become productive within a short time - Extensive experience showing ability to support technical decisions and trade-offs based on business needs - Mentorship experience - Multi-lingual in Docusign supported languages (German, French, Spanish, Portuguese, Japanese) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-BF3

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations. The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and identifying opportunities for technical optimization and mitigation through telemetry analysis. This position in an individual contributor role reporting to the Senior Director, Technical Account Management. Responsibility - Serve as the first point of contact for enterprise customers’ technical inquiries/resolution - Partner with enterprise account team as technical SME to upsell, cross-sell and renew - Provide leadership to manage service disruptions for enterprise customers - Drive customer change management for new product functionality - Maintain a detailed customer technical account profile to ensure supportability - Serve as liaison in advocating for customer product needs and provide visibility into Docusign product roadmap - Ensure Customer contacts have the expertise necessary to manage existing and new product functionality - Ensure consistent delivery of all Enterprise Premier Support program components - Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services - Abiliity for flexible “off hours” work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives - Provide leadership with udpates when there are service disruptions and facilitate customer’s return to full functionality and oversee customer’s improvement plans and Docusign RCAs if applicable - Travel as necessary (10-20%) Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Fluency in English - Bachelor of Science degree in Computer Science, Engineering, or related technical discipline or extended experience in customer facing technical management roles - 5+ years of SaaS troubleshooting experience in a Technical Support capacity - Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar - Experience with reporting using Salesforce, Excel, and PowerPoint and Google Suite to an executive audience - Experience managing major accounts in a tech environment - Experience with crisis management/resolution Preferred - Self-motivated, goal-oriented, excellent organizational skills and superior time management skills - A knack for developing strong, productive relationships with key clients - Sharp business acumen to identify growth opportunities within existing accounts - Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions - Excellent written, oral communication and presentation skills - Effective communication skills with audiences that include customers, peers, internal stakeholders and executive presence - Ability to maintain composure in critical situations and communicate clearly with both internal and external customers - 8+ years of related experience; Lead/Senior or SME position - Subject Matter Expert in contract lifecycle management - Experience of Docusign product range and/or integrations - Thorough understanding of Enterprise technical infrastructure (networking, access management, server/web technologies, security and industry compliance) - Effective troubleshooting regular expressions, debugging code and/or complex data validation rules - Ability to manage multiple competing priorities and/or projects concurrently - Proven ability to independently learn new technologies and become productive within a short time - Extensive experience showing ability to support technical decisions and trade-offs based on business needs - Mentorship experience - Multi-lingual in Docusign supported languages (German, French, Spanish, Portuguese, Japanese) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-BF3

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations. The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and identifying opportunities for technical optimization and mitigation through telemetry analysis. This position in an individual contributor role reporting to the Senior Director, Technical Account Management. Responsibility - Serve as the first point of contact for enterprise customers’ technical inquiries/resolution - Partner with enterprise account team as technical SME to upsell, cross-sell and renew - Provide leadership to manage service disruptions for enterprise customers - Drive customer change management for new product functionality - Maintain a detailed customer technical account profile to ensure supportability - Serve as liaison in advocating for customer product needs and provide visibility into Docusign product roadmap - Ensure Customer contacts have the expertise necessary to manage existing and new product functionality - Ensure consistent delivery of all Enterprise Premier Support program components - Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services - Abiliity for flexible “off hours” work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives - Provide leadership with udpates when there are service disruptions and facilitate customer’s return to full functionality and oversee customer’s improvement plans and Docusign RCAs if applicable - Travel as necessary (10-20%) Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Fluency in English - Bachelor of Science degree in Computer Science, Engineering, or related technical discipline or extended experience in customer facing technical management roles - 5+ years of SaaS troubleshooting experience in a Technical Support capacity - Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar - Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS - Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar - Experience with reporting using Salesforce, Excel, and PowerPoint and Google Suite to an executive audience - Experience managing major accounts in a tech environment - Experience with crisis management/resolution Preferred - Self-motivated, goal-oriented, excellent organizational skills and superior time management skills - A knack for developing strong, productive relationships with key clients - Sharp business acumen to identify growth opportunities within existing accounts - Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions - Excellent written, oral communication and presentation skills - Effective communication skills with audiences that include customers, peers, internal stakeholders and executive presence - Ability to maintain composure in critical situations and communicate clearly with both internal and external customers - 8+ years of related experience; Lead/Senior or SME position - Subject Matter Expert in contract lifecycle management - Experience of Docusign product range and/or integrations - Thorough understanding of Enterprise technical infrastructure (networking, access management, server/web technologies, security and industry compliance) - Effective troubleshooting regular expressions, debugging code and/or complex data validation rules - Ability to manage multiple competing priorities and/or projects concurrently - Proven ability to independently learn new technologies and become productive within a short time - Extensive experience showing ability to support technical decisions and trade-offs based on business needs - Mentorship experience - Multi-lingual in Docusign supported languages (German, French, Spanish, Portuguese, Japanese) Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-BF3

About Buildkite At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies. Role Overview We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale. This is a technical advisory role focused on depth, account management. You’ll partner with Customer Success Managers and Account Executives who own the commercial relationship, while you serve as the trusted authority on implementation, architecture, and platform adoption. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution. What You’ll Do - Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle - Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments - Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context - Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams - Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership - Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input - Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team You’re a Strong Fit if You Have - 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role - Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required - A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure) - Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you’ll regularly read, write, and debug code alongside customer engineering teams, and it’s core to how you build technical credibility - Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams - Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes - A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious - Experience mentoring junior colleagues and contributing to team-wide capability uplift Nice to Have - Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team - Experience with large-scale monorepo architectures or complex multi-team pipeline configurations - Prior experience in a high-growth SaaS or developer tools company - Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows. Why You’ll Love Working at Buildkite - Remote-first culture and support for work-life balance - Competitive compensation and benefits package - Meaningful work alongside some of the most innovative engineering teams in tech - Opportunities for professional growth, learning, and career development - A supportive, collaborative team culture where your ideas and expertise matter 🌈 Equal Opportunity Employer At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.