Requisition Number: 2353400 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Case Manager Nurse in Optum Frontier Therapies will directly support our clinical model serving patients with rare diseases by developing relationships with patients while conducting assessments specific to their therapy. This role will be under direct supervision from the Clinical Operations Supervisor. Hours: M-F 8:00 am-5:00 pm PST Primary Responsibilities: - Conduct comprehensive patient level assessments over the phone with documentation in proprietary platform - Conduct meaningful conversations with patients and their caregivers to understand the need for interventions to enhance their overall health outcomes and develop care plans - Manage inbound and outbound calls from patients and caregivers while maintaining quality services levels - Develop relationship with clinical pharmacist staff as partners in the overall care continuum of the patient - Communicate with providers office and their staff as appropriate for patient needs - Conduct adverse event, product complaint, and special situation conversations with patient. Document and engage with clients as appropriate per program requirement. Adheres to all operations, practices and procedures to meet all licensing and standards requirements established by local, state and federal agencies as well as accrediting bodies (e.g. ACHC, URAC) - Ensures compliance with all controlled substances related rules, regulations, company policies and maintains proper communication and coordination with other departments and staff - Compliance to and education for all accreditation programs including ACHC, URAC, etc. - Compliance to all REMS program requirements, as applicable - Monitors for compliance with all HIPAA regulations, adherence to all State and Federal regulations and laws, accrediting bodies, adherence to all pharmacy accepted standards of practice - Willingness to support clinical functions including prior authorization and appeal reviews, override requests, and inbound and outbound patient and provider education calls - Provides insight to platform improvement(s) and process improvement(s) - Willingness to obtain all licenses as required to service patients living in any state or territory - Completes special duties or projects as assigned by leadership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of experience in patient facing field - An unencumbered Registered Nurse in the state of residence - Nurse Licensure Compact (NLC) - Verification or certificate from an approved school of Nursing Preferred Qualifications: - Multistate licensure in state(s) not participating in Nurse Licensure Compact - Experience in the rare disease space - Experience with telephony-based care services - Baseline proficiency in the entire prior authorization and appeals process for specialty prescription medications, infusions, medical procedures and devices to provide cross functional support as deemed appropriate - Solid verbal and written communication skills, interpersonal relationship skills - Exceptional organizational, time management skills working toward hard deadlines to meet key performance metrics - Excellent troubleshooting, problem solving and interpersonal skills effective with multiple levels / professional disciplines as well as patients, families, staff and physicians - Be a team player and collaborate across functions Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• You will take our quality to the next level — structurally, operationally and across the entire supply chain. • You are responsible for applying and continuously improving our Quality Management System (QMS). • You actively manage the quality of our suppliers — including audits, scorecards and clear performance management. • You analyze quality issues and ensure sustainable corrective actions are implemented (CAPAs). • You handle communication with authorities in the event of quality incidents. • You ensure compliance with all relevant standards (HACCP, IFS, BRC). • You ensure full transparency and traceability of our products. • You establish a strong quality culture within the company and, over time, build your own Quality team.

• Connect Signatera patients to appropriate clinical trial opportunities. • Serve as the lead individual contributor to establish ground truth for the oncology navigation workflow. • Operational bridge between Natera’s centralized patient screening team and external stakeholders. • Operationalize and scale the oncology focused trial navigation program. • Collaborate with internal stakeholders to harmonize best practices, refine clinical workflows, and scale the team’s reach. • Conduct structured outreach to oncologists, PIs, and research coordinators regarding trial-eligible patients. • Deliver patient eligibility notifications and facilitate referral workflows. • Support site prioritization and activation strategies. • Ensure timely follow-up and outcome tracking.

Role Description We're seeking a strategic and service-driven Guest Services Manager to lead and elevate the guest experience across our Galveston portfolio. This is a fully remote leadership role responsible for overseeing day-to-day guest communications, optimizing service workflows, and managing a team of virtual assistants to ensure consistent, high-quality delivery at scale. This role goes beyond frontline support. You will own the full guest journey from pre-booking inquiries through post-stay follow-up while identifying opportunities to improve processes, increase guest satisfaction, and drive operational efficiency. You thrive in fast-paced environments, bring structure to complexity, and lead with both empathy and accountability. If you are a strong communicator with a bias for action and a passion for hospitality, this is an opportunity to make a measurable impact in a rapidly growing company. Key Responsibilities - Guest Communication & Experience - Oversee and manage all guest messaging across platforms (Airbnb, VRBO, direct bookings) - Lead and manage virtual assistants handling day-to-day guest communication - Ensure fast, accurate, and high-quality responses to all guest inquiries - Issue Resolution & Escalations - Handle escalated guest issues with professionalism and urgency - Call guests directly when needed to resolve concerns and improve outcomes - Offer solutions such as refunds, discounts, or relocations when appropriate - Operations Coordination - Coordinate with maintenance vendors, cleaners, inspectors, and operations team - Ensure all guest-related issues are resolved quickly and effectively - Communicate recurring issues to leadership to improve processes and property performance - Reputation & Review Management - Respond to all guest reviews across Airbnb, VRBO, and other platforms - Manage and protect company reputation across all channels - Identify trends in feedback and work with internal teams to correct issues - Proactively turn negative experiences into positive outcomes Qualifications - Minimum 2+ years experience in short-term rental, property management, or boutique hotel hospitality - Strong communication skills (written and verbal) - Experience handling guest issues and conflict resolution - Highly organized with ability to manage multiple properties and tasks - Comfortable managing remote/virtual assistants Preferred Qualifications - Experience with Streamline PMS - Experience managing reviews or online reputation for STRs Compensation & Schedule - Annual Salary: $65,000 - $75,000 - Note: This is a full-time, 1099 contract position - Schedule: Full-time