• You will take our quality to the next level — structurally, operationally and across the entire supply chain. • You are responsible for applying and continuously improving our Quality Management System (QMS). • You actively manage the quality of our suppliers — including audits, scorecards and clear performance management. • You analyze quality issues and ensure sustainable corrective actions are implemented (CAPAs). • You handle communication with authorities in the event of quality incidents. • You ensure compliance with all relevant standards (HACCP, IFS, BRC). • You ensure full transparency and traceability of our products. • You establish a strong quality culture within the company and, over time, build your own Quality team.

• Connect Signatera patients to appropriate clinical trial opportunities. • Serve as the lead individual contributor to establish ground truth for the oncology navigation workflow. • Operational bridge between Natera’s centralized patient screening team and external stakeholders. • Operationalize and scale the oncology focused trial navigation program. • Collaborate with internal stakeholders to harmonize best practices, refine clinical workflows, and scale the team’s reach. • Conduct structured outreach to oncologists, PIs, and research coordinators regarding trial-eligible patients. • Deliver patient eligibility notifications and facilitate referral workflows. • Support site prioritization and activation strategies. • Ensure timely follow-up and outcome tracking.

Role Description We're seeking a strategic and service-driven Guest Services Manager to lead and elevate the guest experience across our Galveston portfolio. This is a fully remote leadership role responsible for overseeing day-to-day guest communications, optimizing service workflows, and managing a team of virtual assistants to ensure consistent, high-quality delivery at scale. This role goes beyond frontline support. You will own the full guest journey from pre-booking inquiries through post-stay follow-up while identifying opportunities to improve processes, increase guest satisfaction, and drive operational efficiency. You thrive in fast-paced environments, bring structure to complexity, and lead with both empathy and accountability. If you are a strong communicator with a bias for action and a passion for hospitality, this is an opportunity to make a measurable impact in a rapidly growing company. Key Responsibilities - Guest Communication & Experience - Oversee and manage all guest messaging across platforms (Airbnb, VRBO, direct bookings) - Lead and manage virtual assistants handling day-to-day guest communication - Ensure fast, accurate, and high-quality responses to all guest inquiries - Issue Resolution & Escalations - Handle escalated guest issues with professionalism and urgency - Call guests directly when needed to resolve concerns and improve outcomes - Offer solutions such as refunds, discounts, or relocations when appropriate - Operations Coordination - Coordinate with maintenance vendors, cleaners, inspectors, and operations team - Ensure all guest-related issues are resolved quickly and effectively - Communicate recurring issues to leadership to improve processes and property performance - Reputation & Review Management - Respond to all guest reviews across Airbnb, VRBO, and other platforms - Manage and protect company reputation across all channels - Identify trends in feedback and work with internal teams to correct issues - Proactively turn negative experiences into positive outcomes Qualifications - Minimum 2+ years experience in short-term rental, property management, or boutique hotel hospitality - Strong communication skills (written and verbal) - Experience handling guest issues and conflict resolution - Highly organized with ability to manage multiple properties and tasks - Comfortable managing remote/virtual assistants Preferred Qualifications - Experience with Streamline PMS - Experience managing reviews or online reputation for STRs Compensation & Schedule - Annual Salary: $65,000 - $75,000 - Note: This is a full-time, 1099 contract position - Schedule: Full-time

Description ICF seeks an experienced Early Childhood (EC) Specialist to support Head Start and Early Head Start programs to ensure high-quality services in accordance with federal regulations on the Office of Head Start Training and Technical Assistance Region 4 contract. The Early Childhood Specialist will provide training and technical assistance (TTA) to programs to support progress toward established school readiness goals, focusing on the use of child and program data to make decisions about approaches to working with teachers, home visitors, and parents in quality practices. The Specialist will provide professional-level expertise by engaging programs in dialogue and learning of best practices for children from birth to five and encourage a culture of learning that promotes school readiness. This position is home-based in one of the OHS TTA Region 4 contract states (Georgia, Florida, Alabama, North Carolina, South Carolina, Tennessee, Mississippi, Kentucky), travel will be required to fulfill the requirements of the position in any of the Region 4 contract states, Washington, DC, and other locations as required. Approximately 50% travel is required. Basic Qualifications The Early Childhood Specialist shall have: - A minimum of a BA or BS degree in Early Childhood Education/Development or a related field from an accredited college or university. - If the highest degree was awarded more than ten years ago, the resume should specifically detail courses, conferences, seminars attended or relevant work experience within the last 3-5 years, that ensure the proposed candidate remains current in the field of early childhood development. - 5+ years' experience in programs for young children ranging from birth to five years in age. The experience should include the provision of technical assistance to teachers, home visitors, family childcare providers, coaches, and/or management team members. - 1+ year experience working with infants and toddlers. - 1+ year experience working with children ages birth to five. - 1+ year experience facilitating group discussions and presenting to range of audiences using a variety of formats to include virtual. - 1+ year experience analyzing data and assisting programs to make data driven decisions. - 1+ year experience providing training and/or technical assistance to programs in developing and/or implementing school readiness goals or plans and management systems that support early childhood education. - 1+ year experience communicating, both orally and in writing, with the ability to adapt to different size and types of audiences. - Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check. Preferred Experience/Skills - Knowledge of Head Start - 1+ year experience working within a Head Start/Early Head Start Program - 1+ year experience related to mental health/social emotional support - CLASS TOT certified - Fluently bilingual (Spanish) Key Responsibilities The Regional Early Childhood Specialist shall provide the following in-person or virtually as determined by the area office. - Provide on-site, group, and virtual TTA to recipients related to school readiness, family engagement, professional development, and implementation of a research-based coaching model and the management systems that support them. - Provide TTA related to the selection and implementation of ongoing child assessment, curriculum, teaching, and learning environments that are age, developmentally, culturally, and linguistically appropriate across the birth-to-five spectrum. - Support recipients to improve teacher/child interactions as described by the Classroom Assessment Scoring System (CLASS) for center-based Head Start preschool programs and other measures suitable for programs serving children from birth-to-five or children in home based and family child care settings. - Support recipients to develop procedures and skills to understand and use data obtained through multiple sources, including ongoing child assessment data. - Support recipients to develop and implement family engagement practices that support early learning and development and parent-child relationships as described in the Parent Family and Community Engagement (PFCE) Framework. - Support recipients to strengthen birth-to-five transition practices, including through relationships with parents, families, local preschools, elementary schools, and other partners. - Support recipients to improve their collaboration with Local Education Agencies (LEAs), state agencies, and other partners. - Coordinate TTA with Grantee, Family Engagement, and Health Specialists to support effective integration of TTA across service areas, as directed by the Area Office. - Maintain regular and timely communication with Area Office staff on delivery of TTA and progress toward corrective actions or quality improvement. - Participate in national, regional, and state work groups and meetings as directed by the OHS COR. - Support emerging OHS initiatives and priorities. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)