• Respond to customer inquiries via email, chat, and phone in a timely and professional manner. • Provide accurate information about our products, services, and policies. • Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. • Process orders, returns, and exchanges according to company guidelines. • Maintain accurate customer records and handle sensitive data with confidentiality.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview GENERAL SUMMARY: Contributes to the growth and profitability of the company by giving support to distribution centers, field and merchandising team. Much time and effort is given to the flow of merchandise from vendors through the distribution process to store level to achieve customer satisfaction. Supports by providing spreadsheets and line review preparation. Interacts directly with vendors and field with communication and problem solving. Job Details DUTIES and ESSENTIAL JOB FUNCTIONS: - Enter all non-core merchandise orders into Island Pacific System. Revise purchase order when changes occur. - Follow up on non-core merchandise. This consists of tracking merchandise from vendor to D.C. to store. Attend to all facets of flow of product in a manually intensive system. - Maintain all department reports, spreadsheets, and analysis. - Problem resolution contact for distribution centers and stores. - Communication with vendors regarding production information. - Maintain and organize product samples received for customer representative to review. - Set product for department plan-o-gram and edit the labels sent to the stores for ordering process. Submit samples for photography used in flyers. Set additional product for suggested displays used in planners that are sent to the stores. - Review samples for artwork approval, packaging, and product specification. Process final sample approval procedure specific to each department. - Responsible for the set-up and maintenance of SKU, UPC, and vendor information. Qualifications KNOWLEDGE and SKILLS: - Ability to handle a number of projects under a tight timeline while maintaining a calm, positive environment - Ability to be a team player and be customer service driven - Effective oral and written communication skills with the ability to communicate clearly when communicating with all levels of staff, management and vendors. Demonstrate professional courteous and respectful attitude when interacting with callers, vendors and co-workers. - Highly motivated, dependable with the flexibility to work on multiple tasks simultaneously in a busy environment. - Detail oriented with strong organizational skills to balance priorities and meets deadlines with minimal supervision. - Ability to handle confidential issues - Ability to interact in a global environment - Spreadsheet, word processing, and presentation application skills WORK EXPERIENCE and/or EDUCATION: - Education and Experience: High school diploma required, college degree desirable.

Job Title: Ecommerce Manager Job Type: Full-time / Remote Work Hours: US Hours Job Overview: We’re helping our client find an Ecommerce Manager to own and optimize the end-to-end online shopping experience across their storefront. In this role, you will focus on improving site performance, merchandising strategy, and conversion rate optimization to increase revenue per visitor and overall store efficiency. This is a hands-on operator role for someone comfortable executing quickly, working with existing creative assets, and continuously improving the customer journey through structured testing. Responsibilities: Own the Ecommerce Experience - Manage and optimize the Shopify storefront (or equivalent platform) - Ensure a seamless, high-converting experience across desktop and mobile devices - Own site navigation structure and usability improvements - Maintain high-performing product detail pages and landing pages Conversion Rate Optimization (CRO) - Analyze user behavior and identify drop-off points across the funnel - Run A/B tests across: - landing pages - product pages (PDPs) - checkout flows - - Continuously improve: - CVR - AOV - revenue per visitor - Product & Merchandising Strategy - Manage product launches and collection rollouts - Execute onsite promotional campaigns - Optimize product positioning, imagery, and copy presentation - Align merchandising with marketing campaign timing Performance & Analytics - Track ecommerce performance metrics including: - CVR - AOV - revenue - bounce rate - - Use behavioral and performance data to prioritize improvements - Collaborate closely with marketing teams on traffic quality and funnel performance What Success Looks Like: - Increased conversion rate across the storefront - Improved revenue per visitor - Stronger-performing product and landing page experiences - Clear experimentation roadmap with measurable CRO improvements - Tight alignment between onsite merchandising and marketing campaigns

Job Title: Ecommerce Manager Job Type: Full-time / Remote Work Hours: US Hours Job Overview: We’re helping our client find an Ecommerce Manager to own and optimize the end-to-end online shopping experience across their storefront. In this role, you will focus on improving site performance, merchandising strategy, and conversion rate optimization to increase revenue per visitor and overall store efficiency. This is a hands-on operator role for someone comfortable executing quickly, working with existing creative assets, and continuously improving the customer journey through structured testing. Responsibilities: Own the Ecommerce Experience - Manage and optimize the Shopify storefront (or equivalent platform) - Ensure a seamless, high-converting experience across desktop and mobile devices - Own site navigation structure and usability improvements - Maintain high-performing product detail pages and landing pages Conversion Rate Optimization (CRO) - Analyze user behavior and identify drop-off points across the funnel - Run A/B tests across: - landing pages - product pages (PDPs) - checkout flows - - Continuously improve: - CVR - AOV - revenue per visitor - Product & Merchandising Strategy - Manage product launches and collection rollouts - Execute onsite promotional campaigns - Optimize product positioning, imagery, and copy presentation - Align merchandising with marketing campaign timing Performance & Analytics - Track ecommerce performance metrics including: - CVR - AOV - revenue - bounce rate - - Use behavioral and performance data to prioritize improvements - Collaborate closely with marketing teams on traffic quality and funnel performance What Success Looks Like: - Increased conversion rate across the storefront - Improved revenue per visitor - Stronger-performing product and landing page experiences - Clear experimentation roadmap with measurable CRO improvements - Tight alignment between onsite merchandising and marketing campaigns