• Maintain a positive, empathetic, and professional attitude toward customers at all times, even in high-stress or escalated situations. • Respond promptly to customer inquiries in a high call volume, fast-paced environment with minimal supervision. • Interact with customers via telephone, email, and online chat to answer complex product-related questions, resolve advanced issues, and provide in-depth education on Record Hub processes. • Independently investigate and resolve complex product and service complaints, including those requiring cross-functional coordination. • Identify trends in customer issues and recommend improvements to workflows, tools, or knowledge resources. • Serve as a point of escalation for Level I representatives and provide informal guidance or peer support as needed. • Ensure appropriate actions are taken to fully resolve customer problems and concerns, following through to completion. • Accurately maintain customer accounts and detailed records of interactions, inquiries, and resolutions. • Make outbound telephone and email contacts to customers to provide education, proactive updates, and issue resolution. • Communicate and coordinate effectively with colleagues, specialists, and internal partners to resolve customer needs. • Provide actionable feedback on the efficiency and effectiveness of customer service processes. • Participate in training, onboarding, or knowledge-sharing initiatives as requested. • Perform other related duties as assigned

Role Description Delivery, Assembly, or Repair Contractors Job Type: Contract Settlements: potential to earn 40K-100K+ dependent upon volume, location, and contract work accepted. Settlements process weekly. AIT Home Delivery offers the ultimate level of customer care for the final delivery, assembly and/or repair of consumer goods. Our dedicated teams of contractors offer fast and reliable home services for many high-end companies sending goods directly to consumers. We are looking for contractor teams to service our Ikea customer. Contractors will pick up items at Ikea stores and deliver to customer homes. Qualifications - Must have a 26' box truck. Lift gate required. - Must have a reliable helper. Two-man teams required. - Must own hand and power tools and have the experience and mechanical aptitude to build products to manufacturer specifications. - Must have an EIN (federal tax ID) - This can be obtained (free) at irs.gov. - Comply with insurance, vehicle registrations. - DOT /MC numbers may be required for GVWR over 10,000 lbs. - Must comply with your state laws for the vehicle being used to complete work. - Background and Drug Screens are performed on all contractors including helpers. - MVR are performed for all driving contractors. - You must be committed to providing exceptional customer service. - Be tech savvy with a mobile phone and excellent communication skills. Company Description Visit our Site to Learn more about AIT Worldwide!

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #Meta

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #Meta