Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #Meta

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #Meta

Job Title: Medical Customer Service Representative (Bilingual – English/Spanish) Position Type: Full-Time, Remote Working Hours: U.S Hours About the Role We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey. In this role, you will serve as a primary point of contact for patients, providing timely assistance, answering inquiries, and ensuring a smooth and positive experience across all communication channels. This position is ideal for someone who is comfortable working remotely, handling sensitive information with care, and delivering consistent, high-quality customer support in a fast-paced healthcare environment. We regularly hire for this role, welcoming new team members each month as we continue to grow. Responsibilities Patient Support & Communication - Respond to patient inquiries via phone, email, and chat in a timely and professional manner. - Provide clear and accurate information regarding medical services, appointment scheduling, insurance support, and billing inquiries. - Deliver a compassionate and reassuring experience for patients at every touchpoint. Issue Resolution & Service Coordination - Troubleshoot issues related to services or internal technology platforms. - Collaborate with internal teams to ensure seamless service delivery and follow-through. - Escalate complex cases appropriately while maintaining clarity and patient trust. CRM, Documentation & Compliance - Maintain accurate and detailed records of patient interactions in the CRM. - Ensure all documentation meets quality, accuracy, and compliance standards. - Uphold strict patient confidentiality and data security best practices at all times. Team Collaboration & Continous Improvement - Communicate effectively with team members to support workflow efficiency. - Participate in training and ongoing development initiatives. - Adapt quickly to evolving tools, processes, and patient needs. What Makes You a Perfect Fit - You are fluent in both English and Spanish and communicate clearly and empathetically. - You enjoy helping patients and delivering thoughtful, patient-first support. - You are detail-oriented and take confidentiality and data security seriously. - You are reliable, self-motivated, and comfortable working independently in a remote role. - You adapt well to change and thrive in a fast-paced environment. Required Experience & Skills - Minimum of 1 year of experience in a customer service role (healthcare experience preferred). - Fluency in English and Spanish (verbal and written). - High school diploma required; Associate’s or Bachelor’s degree preferred. - Experience using CRM systems and communication tools such as Slack and Zoom. - Ability to work consistently within LATAM time zones. Ideal Experience & Skills - Previous experience in healthcare, medical support, or patient services. - Familiarity with appointment scheduling, insurance verification, or billing inquiries. - Experience supporting customers across phone, email, and chat channels. What Does a Typical Look Like ? A Medical Customer Service Representative’s day is focused on delivering reliable, compassionate, and efficient patient support. You will: - Respond to patient inquiries across phone, email, and chat channels. - Assist with appointment scheduling and general service-related questions. - Document interactions accurately and consistently in the CRM. - Coordinate with internal teams to resolve patient issues. - Follow confidentiality and compliance standards in every interaction. In short: You support patients by providing clear communication, dependable service, and a positive healthcare experience from start to finish. Key Metrics for Success (KPIs) - Response time and issue resolution efficiency - Accuracy and completeness of CRM documentation - Patient satisfaction and service quality scores - Compliance with confidentiality and data security standards - Consistent attendance and reliability Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #Meta

Req ID: 133943 Remote Position: Yes Region: Americas Country: USA Overview The Regional FP&A Analyst supports financial planning, forecasting, and performance management for the assigned region. The role provides analytical insights, drives operational visibility, and partners with business leaders to improve financial outcomes. The analyst is responsible for consolidating site‑level results, preparing regional reporting packages, and supporting strategic initiatives that strengthen profitability and operational efficiency. Key Responsibilities: 1. Financial Planning & Forecasting - Help develop, maintain, consolidate and improve regional budgets, quarterly forecasts, and long range plans. - Supports the Regional FP&A Manager in the consolidation of financial inputs from multiple sites and ensure accuracy, consistency, and alignment with corporate guidelines. - Prepares reporting summaries and analyses revenue, margin (PCM), cost (TPS), and cash flow results to support decision making. - Identify risks and opportunities and communicate their impact to regional leadership. 2. Performance Reporting & Analysis - Supports the Regional FP&A Manager in the preparation of the monthly and quarterly management regional reporting packages, including variance analysis, KPIs, and operational dashboards. - Analyze trends in revenue, cost drivers, productivity, and profitability across sites. - Translate financial results into actionable insights for regional finance to address with operations, supply chain, and commercial teams. - Support root cause analysis for deviations from plan (AOP, BOQ, Flash) and recommend corrective actions. 3. Business Partnering - Collaborate with site controllers, operations managers, and functional leaders to drive financial accountability. - Provide financial support for regional initiatives such as cost reduction programs, pricing actions, and productivity projects. - Participate in cross functional reviews and present financial insights to senior leadership. 4. Tools, Systems & Process Improvement - Maintain and enhance financial models, reporting templates, and planning tools. - Support system implementations or upgrades related to FP&A processes. - Drive standardization and automation of reporting across the region. - Ensure compliance with corporate policies, internal controls, and audit requirements. - Systematically track the performance of completed CAPEX projects to validate the original business case and forecast. Required Qualifications - Education: Bachelor’s degree in Finance, Accounting, Economics, or related field. - Experience: 3–5+ years of experience in FP&A, financial analysis, or related finance roles. - Industry Expertise: Experience in a global manufacturing, high-tech, or industrial environment is a plus, specifically within publicly traded companies. - Technical Skills: Advanced Excel and financial modeling capabilities; experience with BI tools (Power BI, Tableau) is a plus. Familiarity with ERP systems (e.g., SAP, Oracle, HFM or similar) is essential. - Analytical skills: Strong analytical and quantitative skills with the ability to interpret complex data. Strong attention to detail and ability to manage multiple priorities in a fast paced environment. - Communication skills: Excellent communication skills, with the ability to present insights clearly to non finance stakeholders. - Travel: Willingness to travel up to 10% within the region, as required. Physical Demands - Duties of this position are performed in a normal office environment - Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data - Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc) - Occasional overnight travel may be required Salary The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $95,241-$141,855 Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.