The Director, Cloud Operations leads cloud operations and production support functions, ensuring system reliability, performance, and operational efficiency. This role is responsible for stabilizing and improving production environments while driving operational discipline, automation, and measurable service improvements. May also lead targeted transformation initiatives where foundational capabilities or processes need to be established. Essential Duties & Responsibilities Production Operations & Support - Own end-to-end production support across all customer-facing and internal platforms - Ensure high availability, performance, and recoverability of systems - Establish and enforce incident management, problem management, and change control disciplines - Drive measurable improvements in uptime, MTTR, and change success rates Cloud & Infrastructure Leadership - Lead multi-cloud and/or hybrid cloud operations strategy - Ensure secure, scalable, and cost-optimized infrastructure environments - Drive infrastructure automation and Infrastructure-as-Code adoption - Oversee capacity planning, performance optimization, and resiliency engineering Systems Engineering & Networking - Oversee systems engineering standards, patching, configuration management, and platform lifecycle management - Lead enterprise networking strategy, reliability, and modernization initiatives - Reduce single points of failure and operational risk exposure Operational Excellence & Transformation - Build and mature SRE and observability practices - Implement monitoring, alerting, and automation frameworks - Establish operational KPIs and executive dashboards - Partner cross-functionally with Engineering, Security, and Product teams to improve production readiness Leadership & Culture - Build, mentor, and retain a high-performing operations organization - Establish clear accountability, ownership, and performance standards - Foster a culture of urgency, collaboration, and continuous improvement

About Us Sieve is the only AI research lab exclusively focused on video data. We combine exabyte-scale video infrastructure, novel video understanding techniques, and dozens of data sources to develop datasets that push the frontier of video modeling. Video makes up 80% of internet traffic and has become the enabling digital medium powering creativity, communication, gaming, AR/VR, and robotics. Sieve exists to solve the biggest bottleneck in growth of these applications: high-quality training data. We've partnered with top AI labs and did $XXM last quarter alone, as a team of just 12 people. We also raised our Series A earlier this year from Tier 1 firms such as Matrix Partners, Swift Ventures, Y Combinator, and AI Grant. About the Role As a member of the operations team at Sieve, you’ll work on a variety of initiatives to support and help scale our data and business operations. This includes helping with administrative tasks, driving new BizOps initiatives, building video QA processes, helping build out our human workforce, etc. Requirements - Excellent general problem solving and communication skills - Proficiency with AI tools - Bonus: Experience at a startup

• Lead the delivery of laboratory support services globally across client manufacturing and research sites. • Define and implement a global operating model that delivers scalable, cost-effective, and high-quality services. • Ensure consistency of execution while enabling regional flexibility and responsiveness to local client needs. • Manage operational risk and business continuity across all delivery locations. • Serve as the senior global operations sponsor for key strategic accounts. • Translate customer requirements and SLAs into executable operational plans across regions and service lines. • Oversee onboarding of new programs and geographic expansions with a focus on continuity and customer satisfaction. • Lead customer operational reviews and long-range planning discussions. • Ensure operational alignment with relevant quality and compliance expectations in lab environments. • Maintain working knowledge of 21 CFR Part 11, with particular focus on electronic records, signatures, and lab system integrity. • Partner with Quality and Regulatory counterparts to support inspections and maintain readiness; act as an operational contributor, not a regulatory owner. • Promote a culture of compliance, safety, and service integrity without assuming a quality or validation lead role. • Lead operational improvement and standardization efforts using Lean, Six Sigma, and best-practice methodologies. • Oversee implementation of digital platforms, automation tools, and data analytics to improve visibility, traceability, and operational performance. • Foster a continuous improvement mindset across all teams and geographies. • Own operational budgets, productivity targets, and labor models across global operations. • Partner with Finance and Executive Leadership on forecasting, capital planning, and strategic investments. • Contribute to business planning, M&A integration, and long-term service strategy development. • Build and lead a high-performing team of global, regional, and site-based operations leaders. • Develop leadership talent, succession plans, and team capacity to support future growth. • Foster a culture of accountability, clarity, and inclusion across all levels of the organization. • Lead organizational change with agility across different regulatory and cultural environments.

• Serve as the primary dashboard monitor during your shift • Triage and investigate production incidents • Own lower-severity incidents end-to-end from detection through resolution • Support the TSO Lead during major incidents • Draft incident communications under TSO Lead direction • Analyze incident trends, recurring issues, and production bugs • Compile incident timelines and draft initial PIR documents • Build and maintain operational automation • Conduct structured shift handoffs • Cover for the TSO Lead during vacations