Job Title: Operations Associate Location: Remote Working Hours: EST About the Role We’re hiring a Operations Associate to act as the operational backbone of our client’s deal pipeline. This is not a traditional investment banking role. There is no heavy modeling, no client-facing pressure, and no deal origination expectations. Instead, this role is about execution, organization, and follow-through. You’ll be responsible for ensuring that every deal, follow-up, and task is tracked, updated, and moving forward—without anything slipping through the cracks. What You’ll Be Doing 1. BD Pipeline Management (50%) - Own and manage the deal pipeline inside HubSpot - Track inbound interest, responses, and follow-ups across deals - Send consistent follow-ups and reminders on slow-moving opportunities (6–12 month cycles) - Maintain clean, structured CRM data (notes, stages, next steps) - Flag urgent items and ensure leadership stays on top of priorities 2. Deal Execution Support (50%) - Update and maintain Excel templates for deal tracking and reporting - Format data into clean, presentable outputs (graphs, summaries, visuals) - Support preparation of client-facing materials and pitch content - Coordinate scheduling for meetings and deal-related calls - Provide general operational and administrative support What Success Looks Like - HubSpot is fully up to date, structured, and reliable - Follow-ups are sent consistently without being asked - No deal or communication falls through the cracks - Excel reports are clean, accurate, and delivered on time - Leadership does not need to chase you for updates Must Haves - Hands-on experience with HubSpot CRM (deal tracking, tasks, follow-ups) - Intermediate Excel skills (formatting, templates, basic data handling) - Strong written English (you’ll be drafting follow-ups independently) - Extremely organized and detail-oriented - Comfortable with high-volume follow-ups and repetitive tracking work - Proactive mindset — you flag issues before being asked - Must be available to work EST hours - Must be based in South Africa or Latin America Nice to Have (Not Required) - Exposure to finance, M&A, or investment banking environments - Experience supporting a founder or senior executive - Familiarity with pitch decks or data visualization tools - Experience with CRM workflows or automation Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification

• Own the health, security, and governance of the Databricks environment • Manage, scale, and optimize computing clusters for data science and ML workloads • Configure workspaces, access controls, and network settings • Ensure high availability and reliability of analytics workloads • Monitor platform performance; build dashboards/alerts for cluster efficiency and job success • Enable and improve data ingestion, transformation, and model execution workflows • Build self-service tools to provision notebooks, clusters, and environments; drive automation to reduce toil • Manage Unity Catalog rollout/adoption for data discovery, lineage, and access governance • Review workspace configurations, cluster policies, and user permissions to maintain security • Support audit and compliance for data governance across Databricks • Partner with data and ML teams to optimize platform experience and unblock workflows • Coordinate with Cloud DevOps on AWS infrastructure, networking, and IAM dependencies

Role Description This role offers an exciting opportunity to lead mission-critical Identity and Access Management operations for a large-scale federal IT environment. You will manage a multidisciplinary team ensuring secure, reliable, and compliant access to enterprise systems, while collaborating with engineering, security, and agency stakeholders. The position requires a proactive leader who can drive operational excellence, implement automation, and continuously improve system reliability and scalability. You will oversee incident management, system monitoring, and process optimization, ensuring uptime and performance meet rigorous standards. This role blends hands-on technical oversight with strategic leadership, providing visibility and impact across critical IT infrastructure. You will thrive in a dynamic environment where your decisions directly influence security, compliance, and operational success. - Lead and manage operations, support engineers, and administrators responsible for IAM system availability, performance, and security - Oversee incident response, root cause analysis, problem resolution, and continuous monitoring to minimize downtime and service disruptions - Collaborate with Site Reliability Engineering (SRE) teams to implement automation, monitoring, and reliability improvements - Develop, maintain, and optimize Standard Operating Procedures (SOPs) for deployment, configuration, monitoring, and IAM resource management - Coordinate IAM feature rollouts, upgrades, and compliance activities with security teams and agency stakeholders - Drive continuous improvement through automation, monitoring enhancements, proactive issue identification, and scalability planning - Ensure compliance with disaster recovery, business continuity, and federal IT security standards (FISMA, NIST SP 800-53) - Monitor KPIs and service levels, implementing corrective actions to maintain operational excellence Qualifications - 10+ years managing mission-critical IT operations in highly regulated environments - 7+ years of direct experience in IAM operations, identity lifecycle management, or related fields - Hands-on or team oversight experience with automation tools (Terraform, Ansible, Puppet, Jenkins) and CI/CD pipelines - Experience collaborating with SRE teams to enhance system reliability and implement monitoring strategies - Strong leadership, communication, and mentoring skills for technical teams and senior stakeholders - Expertise in IAM solutions, SSO, authentication methods (SAML, OAuth, MFA), and directory services (LDAP, Active Directory) - Familiarity with cloud platforms (AWS, Azure) and hybrid environments - Knowledge of incident management frameworks, monitoring tools (Splunk, ServiceNow), and compliance standards - Preferred: Bachelor’s degree in Computer Science, IT, or related field; Splunk certification; experience in federal identity governance initiatives - Soft Skills: Servant leadership, adaptability in fast-paced environments, and ability to communicate effectively across technical and non-technical audiences - Must be eligible for Public Trust clearance Benefits - Medical, dental, and vision coverage - Wellness programs and Employee Assistance Program (EAP) - 401(k) plan with employer matching - Short-term and long-term disability insurance - Life insurance coverage - Education, training, and professional development opportunities - Generous leave policy including PTO, federal holidays, and military leave

• Maintain and update publisher contact details for accuracy • Consolidate duplicate publisher records or aliases in CRM systems • Correspond with publishers during onboarding—coordinate link building, pixel testing, and billing verification • Track, document, and support new publisher launches, tests, and turn-downs with Publisher Managers • Ensure publisher property information is correctly logged and up to date • Request and store benchmark stats for performance projections • Process test orders for new accounts and assist with troubleshooting as needed • Request, review, and store publisher media kits and placement samples • Ensure creatives match publisher specs and requirements • Coordinate internal review, feedback, and approvals for placement comps • Store client-approved creatives and keep live documentation current • Generate and distribute tracking links, ensuring proper setup and communication • Request postback integrations, piggyback pixels, and manage testing workflows • Liaise with finance teams to communicate billing terms and project details • Ensure insertion orders are in place for all billing needs • Monitor and log billing changes and opportunities in the project management system • Maintain clean data in project management and CRM platforms • Monitor automations and troubleshoot any issues to keep workflows running efficiently • Maintain internal documentation, templates, and tracking logs • Support internal communications to ensure priorities are clear and processes are followed