Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must include a resume when applying This position is remote - must reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am – 7 pm CST (8- hours shifts) Possible shifts – will be determined based on business needs Shifts – 8:00am – 4:30pm 8:30am – 5:00pm 9:00am – 5:30pm 10:30am – 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Mid to late May - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: - Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. - Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: - Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures - Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs - Responds to calls courteously, accurately, and concisely - Provides a high-quality customer service and focuses on the accuracy of information provided - Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided - Use standard technology: telephones, e-mail, and web browsers - Maintain with up-to-date knowledge of regulations, policies, and guidelines - Complete all assigned training as necessary Minimum Qualifications/Experience - High School diploma or GED equivalent; post-secondary education preferred - Minimum of six (6) months’ experience in customer service Preferred Skills or Knowledge: - Minimum of six (6) months’ experience in Family Medical Medicaid eligibility - Knowledge of Medicaid and managed care programs - Bilingual Spanish/English with the ability to speak and read both languages fluently. - Strong computer skills with the ability to maneuver in complex software systems - MS Office, Outlook, and Internet usage experience - Active listening skills - Customer orientated - Ability to adapt/respond to different types of characters - Able to multi-task, prioritize, and manage time effectively - Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation - Requires excellent data entry skills the ability to type 30 words per minute accurately - Willingness to work part of a team - Maintain the integrity and confidentiality of all records and communications - Internet Speed: upload 10 mbps download 50 mbps - - All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Position Summary: Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance. Responsibilities: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Able to self-manage and work independently in a fast-paced, constantly changing environment - Able to multitask across multiple systems and applications - Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education - Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone - Regular, consistent and punctual attendance - Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call. - Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options. - Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer - WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role - Passion for customer service and ownership of the customer experience, including comprehensive issue resolution - Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements What’s in it for you? - You play an important role in saving lives for a living - ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training - ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. - ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. - Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. Qualifications/Requirements: - High school diploma or equivalent - Troubleshooting skills - Strong Organizational skills - Excellent communication skills (both verbal and written) - Reliable and Dependable - Ability to empathize and connect with the customer - Ability to multitask with ease, effectively prioritize tasks and be a self-starter - Demonstrated proficient problem solving & customer de-escalation skills Experience: - Minimum of one (1) year of customer service experience required. - Technical experience is a plus but not required Skills: - Excellent communication skills. - Able to type at least 35 wpm. - Intermediate knowledge of computer applications. - Strong organizational skills. Pay and Benefits Disclosure: The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated end date for application submission is 04/03/26. The role is scheduled to start 5/18/26. Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​ Check out more about life at ADT here.

• Overseeing and supervising daily operations of the Customer Service call center and ensuring quality service. • Ensuring inbound and outbound calls are handled within agreed upon Service Levels. • Monitoring day-to-day productivity of direct reports and metrics to ensure efficiency. • Managing, training, and coaching employees, setting objectives, and assigning work/projects. • Reviewing, prioritizing and distributing credit and listing lead notifications. • Monitoring metrics for team to maximize productivity, efficiency, and service levels. • Performing Quality Monitoring reviews of Customer Service calls to verify compliance with standards and provide coaching based on review findings. • Responding to escalated calls that cannot be resolved by agents. • Conducting new hire training and identifying areas where additional training is required.

Role: (Remote / Full-Time) Location: Latin America, Mexico Schedule: US Central Time We are hiring a Customer Support Specialist to assist our locator clients using our software platform. This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues. Because you will be supporting English-speaking clients, excellent spoken and written English is required. Responsibilities - Provide customer support through calls, email, and chat - Assist locator clients in navigating our platform - Explain features and guide users step-by-step - Troubleshoot common issues and provide solutions - Escalate complex cases when necessary - Maintain clear, professional communication with clients