Role Description GP Strategies is looking for an Associate LMS Operations Manager to be responsible for managing day-to-day operational activities in the Learning Management System (LMS) and guidance to ensure the Learner experience is the best it can be. In this role, the Associate LMS Operations Manager contributes to LMS related onboarding or enhancement projects, drives the vision towards LMS meeting business needs and serves as a day-to-day point of contact for applicable R&D business areas. Experience with SuccessFactors LMS is preferred but any LMS experience is acceptable. The role has daily contact with Client Stakeholders and the Clients Learners as well as GP Strategies colleagues, around the globe. - Training Matrix Management: - Responsible for the creation, maintenance, and periodic review of training matrices in collaboration with business and course owners. - This includes procedural, Instructor led courses and Online courses, Compliance training, and other relevant items. - Solve issues with Functional and Technical Support teams where needed. - Work with business to obtain assignments for new/updated procedural, instructor led, and Online courses. - Work with course owners and process owners to obtain training content, training information, and exam questions, meeting established standards including version controls, if applicable. - Training Roll Out: - Identify and track new/revised Quality documents that should be uploaded to LMS; ensure alignment with EDMS process and obtain assignments from business. - Liaise with Training Managers to set up new training courses in the LMS and collect the required information meeting the LMS standards and conventions. - Collaborate with stakeholders to ensure successful deployment of classroom courses and publication of AICC/SCORM compliant eLearning courses within the LMS. - Ensure online training is according to technical specifications for LMS. - LMS Maintenance: - Supports ongoing system development, administration, maintenance, testing, and troubleshooting for current and future functionality in collaboration with key stakeholders. - Responsible for monitoring adherence to established data integrity rules, conventions, and processes for the LMS such as course codes, descriptions, and other conventions and performing ongoing Quality Control. - Collaborate with business stakeholders and system vendors to follow up, communicate, and where needed to escalate to solve technical issues affecting LMS operations and ensure incidents are managed to completion. - Contributes to the creation and maintenance of LMS system standards and ensure these are captured and maintained in procedures. - LMS Expansion and Technology Projects: - Support LMS related optimization and integration projects as part of multi-divisional project teams to support LMS or other learning technology system implementation, expansion, and system life cycle upgrade projects. - Reporting and Metrics: - Prepares and provides LMS reports as necessary. - Supports the definition and implementation of LMS metrics and dashboards in collaboration with business/customer. - Vendor Oversight: - Provides guidance to LMS Administrators in daily LMS operations such as curricula administration and record learning management and ensures functional issues are resolved in collaboration with LMS Admins, Tech Support, and customers. Qualifications - Experience with Learning Management Systems (LMS), preferably SuccessFactors. - Strong organizational and communication skills. - Ability to collaborate with various stakeholders. Requirements - Experience in training matrix management. - Knowledge of AICC/SCORM compliant eLearning courses. - Ability to monitor data integrity and perform quality control. Benefits - Competitive salary. - Comprehensive health benefits. - Opportunities for professional development. Company Description GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue. • Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use. • Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence. • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated. • Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals. • Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate. • Participate in individual supervision, team meetings, and case consultation.

• You are responsible for the application and further development of our Quality Management System (QMS) • You actively manage the quality of our suppliers — including audits, scorecards and clear performance management • You analyze quality issues and ensure sustainable solutions are implemented (CAPAs) • You handle communication with authorities in the event of quality incidents • You ensure compliance with all relevant standards (HACCP, IFS, BRC) • You ensure full transparency and traceability of our products • You establish a strong quality culture within the company and will build and further develop your own Quality team over time

Requisition Number: 2353400 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Case Manager Nurse in Optum Frontier Therapies will directly support our clinical model serving patients with rare diseases by developing relationships with patients while conducting assessments specific to their therapy. This role will be under direct supervision from the Clinical Operations Supervisor. Hours: M-F 8:00 am-5:00 pm PST Primary Responsibilities: - Conduct comprehensive patient level assessments over the phone with documentation in proprietary platform - Conduct meaningful conversations with patients and their caregivers to understand the need for interventions to enhance their overall health outcomes and develop care plans - Manage inbound and outbound calls from patients and caregivers while maintaining quality services levels - Develop relationship with clinical pharmacist staff as partners in the overall care continuum of the patient - Communicate with providers office and their staff as appropriate for patient needs - Conduct adverse event, product complaint, and special situation conversations with patient. Document and engage with clients as appropriate per program requirement. Adheres to all operations, practices and procedures to meet all licensing and standards requirements established by local, state and federal agencies as well as accrediting bodies (e.g. ACHC, URAC) - Ensures compliance with all controlled substances related rules, regulations, company policies and maintains proper communication and coordination with other departments and staff - Compliance to and education for all accreditation programs including ACHC, URAC, etc. - Compliance to all REMS program requirements, as applicable - Monitors for compliance with all HIPAA regulations, adherence to all State and Federal regulations and laws, accrediting bodies, adherence to all pharmacy accepted standards of practice - Willingness to support clinical functions including prior authorization and appeal reviews, override requests, and inbound and outbound patient and provider education calls - Provides insight to platform improvement(s) and process improvement(s) - Willingness to obtain all licenses as required to service patients living in any state or territory - Completes special duties or projects as assigned by leadership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 5+ years of experience in patient facing field - An unencumbered Registered Nurse in the state of residence - Nurse Licensure Compact (NLC) - Verification or certificate from an approved school of Nursing Preferred Qualifications: - Multistate licensure in state(s) not participating in Nurse Licensure Compact - Experience in the rare disease space - Experience with telephony-based care services - Baseline proficiency in the entire prior authorization and appeals process for specialty prescription medications, infusions, medical procedures and devices to provide cross functional support as deemed appropriate - Solid verbal and written communication skills, interpersonal relationship skills - Exceptional organizational, time management skills working toward hard deadlines to meet key performance metrics - Excellent troubleshooting, problem solving and interpersonal skills effective with multiple levels / professional disciplines as well as patients, families, staff and physicians - Be a team player and collaborate across functions Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.