Role Description The Test Resources Associate is responsible for managing and tracking telecom resources used by engineers and teams worldwide. You will ensure that all resources are: - Available when needed - Properly tracked - Active and functional at all times You will work with a variety of telecom services, including: - SIM cards and mobile data - Landlines and VoIP systems - SMS services - Streaming platforms - ERC and other telecom-related resources This is a process-driven and detail-oriented role , requiring consistency, accuracy, and strong execution. Qualifications - Minimum 1–2 years of experience in customer support, coordination, operations, or tracking roles - Good level of English (written and spoken) - Strong skills in Excel or Google Sheets - Ability to work in a structured environment - High attention to detail Requirements - Experience in telecom or IT environments (preferred) - Experience with ticketing systems (preferred) - Experience working with international teams (preferred) Benefits - 100% remote (Syria) - Full-time position - Working hours: 9:00 AM – 6:00 PM (local time) - 1-hour break - Overtime required depending on operational needs - Fully compensated

JOB SUMMARY This role will support the Director of Human Resources in leading a highly functioning human resources team. Key responsibilities include ensuring all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed. The role also involves supporting and implementing training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations. Additionally, the role requires developing and distributing clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes. Furthermore, the role involves partnering with recruiting stakeholders to implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings. The Director will lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys. Providing guidance and support to resolve associate relations matters in a fair and timely manner, advising managers on performance management practices, supporting, and promoting diversity and inclusion initiatives, establishing Take Care programs and resources to support employee well-being, and leading a transformational payroll organization to ensure compliance with required pay practices are also critical aspects of this role. . CANDIDATE PROFILE Education and Experience Required - 2-year degree from accredited university in Business Administration, Human Resources Management, or related major, 2 year-experience in human resources management operations, or related professional area OR - Bachelor’s degree in business administration, Human Resources Management or related major Preferred - Experience in hospitality or contact center industries. CORE WORK ACTIVITIES - Ensure all HR policies and practices comply with federal, state, and local laws by conducting regular audits and updating policies as needed. - Support and implement training programs to educate employees and managers on legal compliance, including anti-discrimination laws, workplace safety, and data privacy regulations. - Develop and distribute clear, concise, and engaging internal communications regarding HR policies, benefits updates, and organizational changes. - Organize and lead town hall meetings to address employee concerns, share company updates, and foster open communication between leadership and staff. - Partner with recruiting stakeholders and implement effective recruitment strategies to attract top talent, including job fairs, partnerships with educational institutions, and job postings. - Lead associate engagement practices aimed at increasing employee engagement and satisfaction, such as recognition programs, team-building activities, and AES surveys. - Provide guidance and support to resolve associate relations matters in a fair and timely manner. - Advise and provide guidance to managers on performance management practices, including setting goals, conducting evaluations, and providing constructive feedback. - Support and promote diversity and inclusion initiatives to create a more inclusive workplace culture. - Establish Take Care programs and resources to support employee well-being, including mental health resources, wellness programs. - Lead a transformational payroll organization and compliance with required pay practices. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: CEC Sarnia takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Overview Dental Care Alliance is seeking a professional and detail-oriented Dental Patient Service Representative to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and completing human follow-up on AI-escalated scheduling interactions. The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-quality patient experience across supported practices. Responsibilities Respond to inbound patient communications via phone, text message, and email in a timely and professional manner. · Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures. · Ensure appointments are scheduled accurately using approved templates and scheduling guidelines. · Update and maintain patient demographic and appointment information within scheduling systems. · Document scheduling activity using designated task forms and systems. · Identify issues requiring office-level involvement and escalate appropriately. · Communicate effectively with leadership regarding questions, workload concerns, or process issues. --- New Patient Call Center Responsibilities · Answer inbound calls from new patients seeking to establish care. · Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines. · Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation. · Deliver a consistent, patient-centered experience that reflects organizational service standards. --- AI Scheduling Escalation Follow-Up · Review and manage scheduling conversations escalated from AI-based scheduling tools. · Complete patient follow-up via phone or text message to resolve scheduling needs. · Ensure escalated interactions result in accurate appointment placement or appropriate documentation. · Maintain timely resolution of all assigned AI escalations. --- Schedule Optimization and Patient Experience · Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability. · Apply problem-solving skills to balance patient preferences with operational scheduling needs. · Maintain a professional, courteous, and patient-focused approach in all interactions. · Collaborate with team members to ensure consistent service delivery. --- Competencies · Patient Service Orientation: Demonstrates professionalism, empathy, and responsiveness in all patient interactions. · Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information. · Communication Skills: Communicates clearly and professionally through verbal and written channels. · Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows. · Judgment and Decision Making: Appropriately assesses situations and escalates when necessary. · Time Management: Manages multiple tasks efficiently while meeting productivity and quality expectations. · Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment Qualifications Previous experience in scheduling, call center, dental, or healthcare operations preferred. · Ability to work independently in a remote environment. · Strong organizational skills and adherence to established processes. · Proficiency with computer systems and willingness to learn new technologies. · Bilingual (English/Spanish) skills are a plus. · Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required · Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred. --- Additional Information · All duties are subject to change based on business needs. · This position requires participation in ongoing training and performance monitoring.

• Strengthen and support the staff experience as a specialist in Employee Relations • Partner closely with colleagues across the organization • Serve as a consultant to People Partners, team leaders, and people managers on culture breaches and performance improvement plans • Coach and counsel leaders on workplace issues • Use data to help develop a holistic view of the staff experience and develop proactive training • Lead complex investigations and mediations, ensure compliance issues are tracked • Monitor and maintain accurate tracking of compliance issues related to human resources and employee relations matters • Support the evolution of the Employee Relations function