Overview Dental Care Alliance is seeking a professional and detail-oriented Dental Patient Service Representative to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and completing human follow-up on AI-escalated scheduling interactions. The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-quality patient experience across supported practices. Responsibilities Respond to inbound patient communications via phone, text message, and email in a timely and professional manner. · Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures. · Ensure appointments are scheduled accurately using approved templates and scheduling guidelines. · Update and maintain patient demographic and appointment information within scheduling systems. · Document scheduling activity using designated task forms and systems. · Identify issues requiring office-level involvement and escalate appropriately. · Communicate effectively with leadership regarding questions, workload concerns, or process issues. --- New Patient Call Center Responsibilities · Answer inbound calls from new patients seeking to establish care. · Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines. · Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation. · Deliver a consistent, patient-centered experience that reflects organizational service standards. --- AI Scheduling Escalation Follow-Up · Review and manage scheduling conversations escalated from AI-based scheduling tools. · Complete patient follow-up via phone or text message to resolve scheduling needs. · Ensure escalated interactions result in accurate appointment placement or appropriate documentation. · Maintain timely resolution of all assigned AI escalations. --- Schedule Optimization and Patient Experience · Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability. · Apply problem-solving skills to balance patient preferences with operational scheduling needs. · Maintain a professional, courteous, and patient-focused approach in all interactions. · Collaborate with team members to ensure consistent service delivery. --- Competencies · Patient Service Orientation: Demonstrates professionalism, empathy, and responsiveness in all patient interactions. · Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information. · Communication Skills: Communicates clearly and professionally through verbal and written channels. · Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows. · Judgment and Decision Making: Appropriately assesses situations and escalates when necessary. · Time Management: Manages multiple tasks efficiently while meeting productivity and quality expectations. · Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment Qualifications Previous experience in scheduling, call center, dental, or healthcare operations preferred. · Ability to work independently in a remote environment. · Strong organizational skills and adherence to established processes. · Proficiency with computer systems and willingness to learn new technologies. · Bilingual (English/Spanish) skills are a plus. · Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required · Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred. --- Additional Information · All duties are subject to change based on business needs. · This position requires participation in ongoing training and performance monitoring.

• Strengthen and support the staff experience as a specialist in Employee Relations • Partner closely with colleagues across the organization • Serve as a consultant to People Partners, team leaders, and people managers on culture breaches and performance improvement plans • Coach and counsel leaders on workplace issues • Use data to help develop a holistic view of the staff experience and develop proactive training • Lead complex investigations and mediations, ensure compliance issues are tracked • Monitor and maintain accurate tracking of compliance issues related to human resources and employee relations matters • Support the evolution of the Employee Relations function

Application Deadline: 04/08/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Human Resources This is a fully remote 12 month secondment position. Provides expert employee relations advice and governance to an assigned portfolio to ensure that employee relations policies, practices and strategies support the business/group strategies and meet regulatory/legal requirements. Ensures that initiatives and HR solutions (programs and processes) are consistently and effectively implemented across the business groups. Supports various employee relations programs & initiatives managed internally and with vendors, including work related to acquisitions, divestitures, employment transitions, separation agreements, and outsourcing. - Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. - Develops employee relations solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. - Provides employee relations advice and guidance to assigned business/group on the implementation of solutions. - Educates managers on all aspects of Labor Relations management including relevant HR policies, appropriate procedures and practices, legislation and regulations and employee relations related training and learning opportunities. - Acts as a subject matter expert to interpret applicable regulations & policies and makes recommendations on how to resolve business issues. - Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. - Conducts independent analysis and assessment to resolve strategic issues. - Provides support for severance and reductions in force (e.g., consulting with businesses, providing templates for severance packages, producing calculations & outplacement estimates, responding to inquiries from impacted employees/managers). - Performs the initial intake and primary assessment for employee relations requests to determine facts, identify issues & mitigate risks. - Provides input into the planning & implementation of operational programs and executes within required service level agreements and standards - Provides governance over employee relations matters by advocating the fair and equitable treatment of employees while ensuring that employee relations practices and strategies clearly support the business/group and enterprise strategies; has the dual challenge to protect the legal and legislative rights of both employees and the organization. - Investigates employee complaints within area of expertise, provide solutions for resolution and ensuring that finds are documented. - Builds effective relationships with internal/external stakeholders. - Ensures alignment between stakeholders. - May act as the point person for key vendor relationships (Supplemental Unemployment Benefit Plan Administrator, Career Transition Services, and Unemployment Claims Management) and manage operational programs. - Breaks down strategic problems, and analyses data and information to provide employee relations insights (including employee transitions) and recommendations. - Monitors and tracks program performance, and addresses any issues. - Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. - Exercises judgment to identify, diagnose, and solve problems within given rules. - Works independently on a range of complex tasks, which may include unique situations. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications: - Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. - Law degree preferred. - Appropriate HR designation preferred. - Bilingualism is an asset. - Technical proficiency gained through education and/or business experience. - Verbal & written communication skills - In-depth. - Collaboration & team skills - In-depth. - Analytical and problem solving skills - In-depth. - Influence skills - In-depth. - Data driven decision making - In-depth. Salary: $56,000.00 - $103,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Job Description:The Payroll and HR Operations Assistant is responsible for managing weekly payroll processing in Rippling and supporting core HR administrative functions. This role ensures employee timesheets are reviewed accurately, hours are entered properly, payroll issues are resolved in a timely manner, and employee records remain current and compliant. The ideal candidate is detail-oriented, organized, and comfortable working directly with employees and managers to address payroll and HR-related questions. Key Responsibilities: - Process weekly payroll in Rippling with accuracy and timeliness - Review and verify employee timesheets to ensure hours are submitted correctly and approved as required - Check regular hours, overtime, PTO, sick leave, holiday time, missed punches, and other payroll-related entries for accuracy - Follow up with employees and supervisors regarding missing hours, incorrect entries, unapproved timecards, or payroll discrepancies - Work directly with employees to resolve payroll issues, timekeeping questions, and HR-related concerns - Assist with employee onboarding and offboarding in Rippling, including entering employee information, collecting required documents, and ensuring system setup is complete - Maintain accurate employee records, including pay rates, deductions, status changes, and personal information updates - Support benefits administration and employee changes related to payroll deductions and eligibility - Help ensure compliance with company policies, payroll procedures, and applicable labor requirements - Generate payroll and HR reports as needed for management, accounting, and operations - Assist with document management, personnel files, and general HR administrative support - Support workflow management in Rippling, including payroll approvals, employee changes, and system notifications Qualifications: - 2+ years of experience in payroll, HR administration, or payroll/HR support - Experience processing payroll in Rippling strongly preferred - Strong understanding of timekeeping, payroll review, and employee record administration - Ability to identify errors in timesheets, pay data, and employee records before payroll is processed - Strong communication skills and ability to work directly with employees to resolve issues professionally - High attention to detail and ability to manage confidential information - Proficiency in Microsoft Products - Strong organizational skills and ability to meet recurring weekly deadlines Preferred Qualifications: - Experience with weekly payroll cycles - Familiarity with PTO tracking, benefits deductions, and employee onboarding workflows - Experience supporting a multi-state workforce $45,000 - $46,000 a year