• Owning real ISDN (E1/T1) connectivity • Managing physical gateways and hybrid routing • Controlling carrier quality and signaling integrity • Supporting both AI-driven and human dialing systems

Title: AI Infrastructure Engineer Location: Kuala Lumpur Type: Full time Workplace: hybrid Category: Infrastructure Team Job Description: ABOUT YOU We are seeking a hands-on and forward-thinking AI Infrastructure Engineer to help build and operate the intelligent systems that power Xsolla's infrastructure. As part of our Infrastructure Team, you will implement AI-driven solutions across cloud optimization, security, automation, and developer support — helping us shift from manual and reactive operations to predictive, self-optimizing infrastructure management. The ideal candidate brings solid infrastructure engineering experience combined with practical knowledge of AI/ML integration. You are comfortable working with LLMs, ML pipelines, and AI automation frameworks, and you know how to apply them to real operational problems at scale. You thrive in environments that require both technical depth and the ability to experiment, iterate, and deliver. If you're passionate about using AI to transform how infrastructure is built and operated — and want to be part of a team that is driving that transformation at a global gaming company — we'd love to hear from you. ABOUT US Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. Responsibilities: - Design and implement AI/ML-powered solutions for infrastructure use cases, including predictive autoscaling, anomaly detection, intelligent cost optimization, and automated remediation across GCP and multi-cloud environments - Build and maintain AI-driven monitoring and observability systems that correlate logs, metrics, and traces to surface root causes, predict bottlenecks, and reduce mean time to resolution (MTTR) - Develop and operate automated incident response workflows using AI-powered playbooks that diagnose, contain, and resolve infrastructure issues with minimal manual intervention - Integrate AI tooling into CI/CD pipelines to improve deployment reliability, automate test prediction, score release health, and support rollback automation - Contribute to the development of internal AI agents and virtual assistants integrated into developer workflows (Slack, IDEs, Confluence) — enabling self-service for provisioning, troubleshooting, and infrastructure guidance - Implement AI/ML-based anomaly detection and automated vulnerability management workflows to enhance the security posture of Xsolla's infrastructure - Prototype and productionize Generative AI solutions for infrastructure automation, including auto-generation of Terraform/Puppet modules, IaC configurations, runbooks, and change documentation - Collaborate with senior engineers and leadership to evolve and execute the infrastructure AI strategy across its implementation phases - Maintain clear documentation of AI tools, integrations, and automated workflows; share knowledge and best practices across the team - Qualifications: - 5–7 years of experience in infrastructure engineering, DevOps, SRE, or a related field - Hands-on experience with GCP (priority) and/or AWS; solid understanding of cloud resource management, scaling, and cost structures - Practical experience building or integrating AI/ML-powered tools in an operational context (anomaly detection, predictive models, LLM-based automation, or similar) - Experience with infrastructure-as-code tools — Terraform, Puppet, Ansible, or equivalent - Proficiency in Python for scripting, automation, and AI/ML integration; Bash or Go a plus - Working knowledge of Kubernetes and container orchestration in production environments - Familiarity with observability and monitoring stacks (Prometheus, Grafana, ELK, Datadog, or similar) - Familiarity with LLM APIs (OpenAI, Anthropic, or similar) and prompt engineering for operational use cases - Strong problem-solving mindset with a bias toward automation and eliminating toil - Fluent in English (written and verbal) - Nice To Have: - Experience with AI workflow orchestration frameworks (LangChain, LlamaIndex, n8n, or similar) - Exposure to AIOps platforms (Dynatrace, Datadog AI, Moogsoft, BigPanda, or similar) - Background in FinOps or AI-driven cloud cost optimization - Familiarity with vector databases (Weaviate, Pinecone, Qdrant) for knowledge retrieval systems - Experience with VMware or hybrid cloud environments - GCP and/or AWS cloud certifications - Prior experience in gaming, high-growth tech, or SaaS platform environments - The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth - *Salary for this role is based on experience Note This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements

End User Computing Engineering Analyst Position Overview The Cigna International Health IT team are looking for an experienced and motivated EUC Engineering lead who will be responsible for deploying and managing large-scale end user computing solutions throughout the organization. Your contributions will be pivotal in shaping the technology strategy, sustaining a resilient infrastructure, and ensuring an exceptional digital experience for all end users. This opportunity is ideal for an EUC expert with proven experience managing environments across EMEA and Asia Pacific. Job Summary To be considered for this role, candidates must have at least eight years' experience as part of an EUC Engineering team within an enterprise setting. Demonstrate practical experience with most of the technologies below and a proven history of leading large-scale EUC projects and improvements. Fluency in both spoken and written English is essential, along with strong communication and collaboration skills and exceptional problem-solving abilities. Key Responsibilities - Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting. - Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance. - Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards. - Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards. - Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team. - Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives. - Produce and maintain technical documentation, runbooks, and standard operating procedures. - Proactively monitor and resolve infrastructure service issues before escalation occurs. - Ensure Service Now incident, request, problem, and change records are proactively updated. - Participate in change activities that may be scheduled outside normal working hours. - Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions. - Adhere to Information Protection Policies and Business Continuity Plans. Skills and Experience - 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects. - Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management. - Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale. - Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix. - Experience with Service Now change and incident management workflows. - Service and customer-centric mindset. - Excellent problem-solving and critical thinking abilities. Additional desirable experience includes: - DevOps – Image Management and support of Azure Virtual Desktop. - Automation using PowerShell. - Knowledge of Nutanix HCI. - Agile Project Management methodology. - Thin Client Technology. - ITIL certifications. Why Join Cigna? Cigna offers the opportunity to work with a global, innovative, and flexible technology division that is expanding rapidly due to ongoing success and substantial transformation. The company invests in its employees, providing opportunities to advance your knowledge and skills through both internal and external training, as well as secondments to other teams or projects. Flexible working arrangements are available, including remote or home working and flexible shift times, to promote a true work-life balance for all employees. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, advocates for better health throughout every stage of life. The organization guides customers through the healthcare system, empowering them with information and insights necessary to make informed decisions to improve their health and vitality. Join Cigna in driving growth and making a positive impact on lives About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Title: Lead Infrastructure Engineer Location: Kuala Lumpur, Malaysia Job Description: Technology Management Regular 8985 Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Lead Engineer (LE) serves as a principal technical leader within customer projects, overseeing the deployment and transition of technical solutions to address client requirements. Acting as a bridge between high-level architectural design and hands-on delivery, the LE ensures that solutions are practical, scalable, cost-efficient, and aligned with both organizational objectives and specific customer demands. KEY RESPONSIBILITIES Technical Leadership & Project Management - Oversee all technical activities within the project lifecycle to ensure delivery consistency. - Partner with the Project Manager to explain complete project architectures to the customer. - Gather and clarify requested changes, address technical issues, and manage communication with customer technical teams. - Support the Project Manager in initiating central actions and maintaining technical integrity across the project. Presales & Design Collaboration - Assist the Bid team in developing technical designs that prioritize delivery feasibility. - Collaborate with Implementation Engineers (IE) to provide accurate delivery effort estimations. - Review Target Design Documents and anticipate provisioning activities (both on-premise and central). - Participate in Technical Impact Analysis (TIA) presentations to ensure no technical requirements are overlooked. Product & CTO Integration - Act as a vital liaison to Engineering Managers for custom developments and product-related issues. - Identify and communicate business and technical context to Product Engineering through Requests for Action (RFA). - Explain product designs and technical limitations to both the Project Manager and the customer. - Define requirements for automating provisioning tasks and evaluate changes to central procedures. Change & Support Management - Facilitate the Change Request (CR) process, providing clear business justification and technical scoping. - Review and qualify RFAs to ensure central teams accurately understand identified issues. - Use structured troubleshooting approaches to accelerate deployment and streamline investigations SCOPE OF IMPACT - Operational Excellence: Ensures high-quality deployment through rigorous qualification and review processes. - Customer Satisfaction: Serves as a trusted technical advisor, clarifying complex aspects and coordinating between customer and internal teams. - Process Improvement: Contributes to the evolution of provisioning tasks and automation requirements within the PAX CTO Program Office. Qualifications EXPERIENCE - At least 5 years experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations. KNOWLEDGE & SKILLS PROFESSION COMPETENCIES - Business Process Improvement - Capacity Planning & Management - Cloud Computing - Commercial Acumen - Conceptual Thinking - Configuration Management - Conflict Resolution - Contracts Management & Administration - IT Governance - IT Industry: Trends & Directions - IT Service Management (ITSM) - ITIL (Information Technology Infrastructure Library) - Information Security Management - Innovation - Managing Change - Managing Risk - Requirements Analysis - Standards Procedures & Policies - System and Technology Integration - Systems Thinking - Technical Excellence - Technical Troubleshooting - Technical Writing/Documentation CORE COMPETENCIES - Adhering to Principles & Values - Communication - Creating & Innovating - Customer Focus - Impact & Influence - Leading Execution - Results Orientation - Teamwork EDUCATION & QUALIFICATIONS - Master's degree or equivalent preferably in Computer Science Engineering Mathematics or similar.- Where applicable a recognised professional certification is desirable. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.