The Customer Support Specialist I, Website Support provides technical assistance to clients using Clubessential websites and related digital products. This role serves as a frontline resource for troubleshooting website functionality, content display issues, integrations, and data-related concerns while delivering a high-quality client support experience. This position offers a wide variety of challenges and learning opportunities and requires strong troubleshooting skills, foundational knowledge of web technologies, and the ability to communicate technical concepts clearly to non-technical users. Responsibilities and Duties - Serve as the first point of contact for high-volume client support and service requests via phone, email, chat, and voicemail, managing priorities across live channels - Provide level 1 technical support for Clubessential websites and related products - Troubleshoot website-related issues including layout, styling, content display, navigation, permissions, and integrations - Use foundational knowledge of HTML and CSS to diagnose and resolve front-end website issues - Investigate data-related issues using basic SQL queries or reporting tools, when applicable - Actively listen to assess client needs and provide effective, value-added solutions - Clearly explain technical issues and resolutions to clients with varying levels of technical knowledge - Document all client interactions, troubleshooting steps, and resolutions in CRM systems - Identify critical support needs and ensure timely resolution, including warm transfers to higher-level support teams when appropriate - Maintain working knowledge of product updates, website enhancements, and support best practices Qualifications and Experience Required - Passion for delivering exceptional service and building positive client relationships across multiple communication channels - Technical aptitude with curiosity for how websites and software systems work - Foundational knowledge of HTML and CSS, with the ability to troubleshoot and interpret front-end website issues - Exposure to SQL or data querying concepts preferred, including the ability to investigate and validate data issues - Self-motivated team player with a positive outlook and strong work ethic - Strong problem-solving skills, able to think on your feet to troubleshoot issues and guide clients to a resolution - Ability to explain technical concepts clearly to non-technical users - Articulate, confident, and friendly communication skills - Ability to multitask effectively in an energetic, fast-paced environment - Proven ability to work effectively across teams, balancing client urgency with internal coordination to ensure accurate and efficient outcomes - Ability to multitask and manage priorities effectively in a fast-paced, high-volume support environment Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Important Notice Regarding Email Communication from Clubessential Holdings Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com. We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address. If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com. Your security and trust are important to us.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged conventions to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Senior Customer Support Engineer - Coimbatore is responsible for delivering customer support in terms of technical service at Tamilnadu This position reports to the State Service Manager-Tamilnadu and is part of South Service team in the Service department located in Coimbatore and will be fully remote. In this role, you will have the opportunity to: • Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support. • Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner • Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards. The essential requirements of the job include: • Must be an Engineering Graduate with B.E./B.Tech. Degree • Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry. • Should have advanced Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback. It would be a plus if you also possess previous experience in: • Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD • Generating Service Revenue   • Usage of Customer Relationship Management (CRM) SW based on Call Handling & Closure in System. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential. Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities. At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 What you will do As a Customer Care Team Lead, BI, you will lead a team of Technical Support Specialists supporting Lighthouse’s Business Intelligence products. You will own the day-to-day operations of the team while driving process improvements, developing team expertise, and ensuring high-quality, efficient support delivery. This role requires strong operational leadership, technical depth, and the ability to navigate complex customer and product challenges in a fast-paced environment. Where you will have impact - Own day-to-day team operations, including inbox health, prioritization, workload distribution, and ensuring timely resolution across support tiers. - Lead, mentor, and develop the team through regular one-on-ones, performance feedback, and career growth conversations, while fostering a culture of accountability, collaboration, and continuous learning. - Act as the escalation point for complex and high-impact customer issues, including managing critical incidents, coordinating with cross-functional teams, and ensuring clear, timely communication to customers. - Drive operational excellence by identifying inefficiencies, improving processes, and implementing scalable solutions (including automation and AI-supported workflows) to increase team efficiency and reduce manual work. - Monitor and analyze team performance and support trends (e.g., Intercom metrics, backlog health, handling time), using insights to inform prioritization, staffing, and process improvements. - Balance competing priorities and resource allocation across different workstreams and support tiers, ensuring the team is focused on the highest-impact work. - Partner closely with Product, Engineering, Sales, and Account Management to advocate for customer needs, provide feedback on product gaps, and influence improvements to the customer experience. - Support onboarding and enablement, working with the Customer Enablement Manager to ramp new hires and continuously upskill the team through training, documentation, and mentorship. - Contribute to hiring and team growth, including interviewing candidates and helping shape the future of the team. - Step in as acting Customer Care Manager when needed, ensuring continuity of leadership and decision-making. About our team Our Customer Care team advises and guides our wide array of customers as they map any number of business needs to Lighthouse. We are the faces of Lighthouse - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, and product health specifically for integrated products. What's in it for you? - Impactful work: Shape products relied on by 85,000+ users worldwide - Competitive compensation: Proactively maintained to value your work - Flexible working environment: Work from home or at one of our global offices - Flexible time off: Autonomy to manage your work-life balance - 401k matching: Up to 4% - Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA - Employer paid Short and Long Term Disability + $50,000 Life Insurance - Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan - Wellbeing support: Subsidized up to 80% ClassPass subscription - Referral bonuses: Earn rewards for bringing in new talent Who you are - Proven experience in a leadership or mentorship role within a technical customer support environment. - Strong ability to navigate complex technical products, integrations, and data-related issues. - Experience with Business Intelligence tools, data analysis, or technical integrations. - Comfortable operating in a fast-paced environment with multiple competing priorities and shifting demands. - Demonstrated ability to drive process improvements and operational efficiency, including leveraging automation or AI tools. - Strong analytical mindset, with experience using metrics and trends to inform decisions. - Excellent communication skills, with the ability to manage difficult customer situations and align cross-functional stakeholders. - Experience collaborating cross-functionally with teams like Product, Engineering, and Sales, with the ability to influence outcomes. - A proactive, solutions-oriented mindset with a strong sense of ownership and accountability. - Fluency in English, both written and spoken. Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture. If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you. We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. Learn more about our careers and recruitment process | Our company and leadership team

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must include a resume when applying This position is remote - must reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am – 7 pm CST (8- hours shifts) Possible shifts – will be determined based on business needs Shifts – 8:00am – 4:30pm 8:30am – 5:00pm 9:00am – 5:30pm 10:30am – 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Mid to late May - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: - Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. - Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: - Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures - Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs - Responds to calls courteously, accurately, and concisely - Provides a high-quality customer service and focuses on the accuracy of information provided - Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided - Use standard technology: telephones, e-mail, and web browsers - Maintain with up-to-date knowledge of regulations, policies, and guidelines - Complete all assigned training as necessary Minimum Qualifications/Experience - High School diploma or GED equivalent; post-secondary education preferred - Minimum of six (6) months’ experience in customer service Preferred Skills or Knowledge: - Minimum of six (6) months’ experience in Family Medical Medicaid eligibility - Knowledge of Medicaid and managed care programs - Bilingual Spanish/English with the ability to speak and read both languages fluently. - Strong computer skills with the ability to maneuver in complex software systems - MS Office, Outlook, and Internet usage experience - Active listening skills - Customer orientated - Ability to adapt/respond to different types of characters - Able to multi-task, prioritize, and manage time effectively - Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation - Requires excellent data entry skills the ability to type 30 words per minute accurately - Willingness to work part of a team - Maintain the integrity and confidentiality of all records and communications - Internet Speed: upload 10 mbps download 50 mbps - - All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.