Clubessential

Role Description Join our Clubessential team as a Software Engineer to make a real impact every day. This position involves interacting with a variety of individuals internally and externally and at all levels of the organization. The Software Engineer is responsible for contributing to the development, testing, and support of software applications while collaborating with cross-functional teams to deliver high-quality solutions. - Assist in the development and maintenance of .NET Core APIs and React and Vue single page applications. - Develop and administer tests across multiple browsers, platforms, and devices, including phones and tablets. - Assist in reviewing new support tickets and provide correct bug fixes or route issues to the appropriate development team. - Work with software Q/A to test corrections and participate in the deployment process. - Contribute to defining software development project plans, including scoping, scheduling, and implementation. - Manage time across multiple projects and tasks in a deadline-driven, team environment. - Administer critical analysis of test results and deliver solutions to problem areas. - Generate statistics and write reports for management and/or team members on the status of the programming process. - Participate in Agile/Scrum meetings and ceremonies. - Utilize AI-assisted development tools (e.g., code generation, debugging, and test creation) to support development efficiency and code quality. Qualifications - A bachelor’s degree in Computer Science, MIS or related field (or equivalent experience). - 2+ years experience working with .NET Framework 4.0+ (C#/VB/MVC/WebAPI). - 2+ years experience with HTML, CSS, and Javascript. - 1+ year experience with .NET Core. - 1+ year experience with Vue or React. - Experience working with relational databases (MS SQL Server Preferred). - Experience building APIs/Web Services - REST/SOAP/JSON/XML. - Exposure to or experience using AI tools to support software development workflows. Requirements - Fully Remote in United States: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Benefits - At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. - We encourage you to apply even if you think you do not tick all the boxes. Company Description Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day: - Find a better way. - Do the right thing. - Say it straight. - Win together. - Own the outcome. If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description This role is about engineers who build the AI features our users actually interact with — chat interfaces, agents, retrieval systems, AI-powered workflows inside our product. We're hiring a full stack engineer who can ship LLM-powered features end-to-end: from the prompt and the eval suite, through the retrieval and orchestration layer, to the UI a user clicks. You should be the kind of person who has gone deep on LLMs, has strong opinions about evals, and rolls their eyes at demos that don't survive contact with real users. If your strengths are general full stack engineering rather than LLM-specific work, see also our Full Stack Engineer role — it may be a closer fit. If "AI feature" still means "ChatGPT wrapper" to you, this isn't your team. If you've already shipped something into production and watched it break in interesting ways, keep reading. You'll own AI-powered features end-to-end — model choice, prompts, retrieval, tool use, the orchestration around it, the UI on top, and the evals that keep it from regressing. The work spans research-flavoured experimentation and hard product engineering, often in the same week. Concretely, in your first six months you'd expect to: - Ship at least one significant AI feature into production — agent, RAG flow, generative UI, or similar - Build out our eval and observability stack so we can ship LLM changes with confidence rather than vibes - Drive a measurable improvement on a key model-quality metric (accuracy, latency, cost, hallucination rate) - Help shape our internal AI engineering practices — model selection, prompt versioning, regression testing Day-to-day, you'll write code (a lot of it AI-assisted), design and evaluate prompts, debug agent failures, partner with product and design on what AI features should even be, and make calls on trade-offs between cost, latency, and quality. Qualifications - A genuine willingness to learn. - Adaptability across stacks. - Strong fundamentals. - System design at both altitudes. - Sharp problem-solving. - Hands-on experience building AI features in production. - Evals as a first-class skill. - Production realism about LLM features. - Strong full stack engineering chops. - Comfortable with both database paradigms. - Production cloud experience. - Fluency with AI-assisted development. - High autonomy. Requirements - Real features that real users hit, with real consequences when they fail. - Experience with several of: - LLM APIs (Anthropic, OpenAI, or open-weight models via vLLM/Bedrock/Together) and have opinions on which to use when - Retrieval-augmented generation: chunking strategies, embeddings, vector stores (pgvector, Pinecone, Weaviate, Qdrant), hybrid search - Agentic systems: tool use, multi-step workflows, planning, MCP, frameworks like LangGraph/Inngest/Temporal or your own orchestration - Structured output, function calling, and JSON-mode reliability - Streaming responses and the UX patterns that make them feel good - Prompt engineering as a serious discipline — versioning, A/B testing, regression suites, not vibes - Production realism about LLM features. - Strong full stack engineering chops. - Comfortable with both database paradigms. - Production cloud experience. - Fluency with AI-assisted development. - High autonomy. Nice to have - Fine-tuning or post-training experience (LoRA, RLHF, DPO) — even small-scale - Built or contributed to open-source AI infra, agent frameworks, or eval tooling - Experience with model routing, prompt caching, or other cost/latency optimizations at scale - Worked on AI safety, red-teaming, prompt injection defence, or content moderation pipelines - Background in IR, NLP, or applied ML before the LLM era - Strong writing — this team values it, and AI features live or die by precise language - Prior experience in a small, fast-moving team (under ~30 engineers) Got questions? You can email us at talentsupport@xplortechnologies.com

The Customer Support Specialist provides advanced technical and functional support to Clubessential clients across a wide range of products and services. This role serves as a primary point of contact for client support requests, troubleshooting software, payment solutions, hardware, and general IT-related issues while building trusted client relationships and delivering timely, effective resolutions. The position offers a wide variety of challenges requiring technical aptitude, accounting fundamentals, problem-solving skills, and the ability to communicate clearly across multiple channels in a fast-paced environment. Responsibilities Client Support and Technical Assistance - Serve as the first point of contact for incoming client support and service requests via phone, email, chat, and voicemail - Provide level 1 support and troubleshooting for Clubessential products, including accounting, payments, membership, banquets, reporting, hardware integrations, and general IT-related issues such as device setup, connectivity, and system access - Actively listen to assess client needs and deliver effective, value-added solutions - Demonstrate a strong understanding of product functionality and technical capabilities - Troubleshoot and resolve client issues in a timely manner, including payment processing and reporting issues - Document all client interactions thoroughly within CRM systems - Identify critical support needs and ensure prompt resolution, including warm transfers to higher-level support teams when required - Maintain up-to-date product knowledge through product releases, enhancements, and new services - Act as a trusted advisor to clients, managing expectations and promoting product adoption - Monitor client utilization, identify at-risk clients, and contribute to retention and satisfaction initiatives - Collaborate with Product and internal teams to share client feedback and contribute ideas that support product improvement, scalability, and ease of ongoing support Qualifications and Experience - Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred - Golf/Club Industry experience preferred - Strong technical proficiency with curiosity and drive to learn new software and technologies - Solid understanding of accounting and financial processes - Articulate, confident, and friendly communication skills with excellent grammar - Self-motivated, team-oriented professional with a positive attitude and strong work ethic - Strong problem-solving skills with the ability to think quickly and guide clients to resolution - Ability to multitask and manage priorities effectively in a fast-paced, high-volume environment - Process-oriented mindset with interest in improving and streamlining operations - Passion for delivering exceptional client service through multiple communication channels Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Important Notice Regarding Email Communication from Clubessential Holdings Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com. We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address. If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com. Your security and trust are important to us.

The Customer Support Specialist I, Website Support provides technical assistance to clients using Clubessential websites and related digital products. This role serves as a frontline resource for troubleshooting website functionality, content display issues, integrations, and data-related concerns while delivering a high-quality client support experience. This position offers a wide variety of challenges and learning opportunities and requires strong troubleshooting skills, foundational knowledge of web technologies, and the ability to communicate technical concepts clearly to non-technical users. Responsibilities and Duties - Serve as the first point of contact for high-volume client support and service requests via phone, email, chat, and voicemail, managing priorities across live channels - Provide level 1 technical support for Clubessential websites and related products - Troubleshoot website-related issues including layout, styling, content display, navigation, permissions, and integrations - Use foundational knowledge of HTML and CSS to diagnose and resolve front-end website issues - Investigate data-related issues using basic SQL queries or reporting tools, when applicable - Actively listen to assess client needs and provide effective, value-added solutions - Clearly explain technical issues and resolutions to clients with varying levels of technical knowledge - Document all client interactions, troubleshooting steps, and resolutions in CRM systems - Identify critical support needs and ensure timely resolution, including warm transfers to higher-level support teams when appropriate - Maintain working knowledge of product updates, website enhancements, and support best practices Qualifications and Experience Required - Passion for delivering exceptional service and building positive client relationships across multiple communication channels - Technical aptitude with curiosity for how websites and software systems work - Foundational knowledge of HTML and CSS, with the ability to troubleshoot and interpret front-end website issues - Exposure to SQL or data querying concepts preferred, including the ability to investigate and validate data issues - Self-motivated team player with a positive outlook and strong work ethic - Strong problem-solving skills, able to think on your feet to troubleshoot issues and guide clients to a resolution - Ability to explain technical concepts clearly to non-technical users - Articulate, confident, and friendly communication skills - Ability to multitask effectively in an energetic, fast-paced environment - Proven ability to work effectively across teams, balancing client urgency with internal coordination to ensure accurate and efficient outcomes - Ability to multitask and manage priorities effectively in a fast-paced, high-volume support environment Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Important Notice Regarding Email Communication from Clubessential Holdings Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com. We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address. If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com. Your security and trust are important to us.

We’re looking for a Golf & Club Demand Generation Specialist to support the development and execution of strategic marketing initiatives across our Golf & Club brand/s. This role is dedicated to driving integrated marketing efforts that strengthen brand positioning, support demand generation, and contribute to revenue growth. This role is ideal for someone who is both a strategic thinker and hands-on executor; someone who enjoys simplifying complex ideas, creating compelling content, and enabling high-performing teams through effective marketing programs. The ideal candidate thrives in a fast-paced, high-growth environment and can independently manage multiple priorities while delivering high-quality work. Job Responsibilities: - Marketing Strategy & Execution - - Execute and support marketing initiatives for assigned Golf & Club brand(s) - Assist the Marketing Director in developing and managing marketing plans and strategies - Support integrated marketing campaigns aligned with business objectives and revenue goals - Stay informed on industry trends, product updates, and new offerings to inform strategy - Content Development & Communications - - Create and coordinate content including customer communications, social media, sales collateral, and campaign assets - Ensure all content aligns with brand voice and buyer-focused marketing strategies - Draft and refine copy across multiple channels including web, email, and sales materials - Marketing Operations & Automation - - Execute marketing automation initiatives including building campaigns, landing pages, and target lists - Maintain and manage customer and prospect data, including CRM database management - Measure and report on campaign performance and key marketing metrics - Project Management & Collaboration - - Manage projects and timelines across all marketing activities - Collaborate cross-functionally with sales, product, and marketing teams - Provide support for events and tradeshows as needed - Perform additional marketing duties as assigned Qualifications & Requirements - Bachelor’s degree in Marketing, Communications, Business Administration, or a related field - 2+ years of experience in a marketing role (B2B technology experience preferred) - Strong strategic thinking with ability to execute across multiple channels - Excellent written and verbal communication skills (copywriting, editing, proofreading; writing samples required) - Proven organizational and project management skills - Experience with marketing automation platforms (Pardot preferred) - Self-starter with ability to manage multiple projects and meet deadlines - Strong interpersonal and collaboration skills - High level of creativity and willingness to learn - Proficiency in Microsoft Office; Salesforce and project tools a plus - Travel - Minimal travel required (approximately 3–4 times per year) for meetings, events, or tradeshows Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Important Notice Regarding Email Communication from Clubessential Holdings Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com. We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address. If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com. Your security and trust are important to us.