Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Account Specialist (AS) is a high impact position, responsible for owning and completing a high-volume portfolio of renewal contracts in an assigned territory. The ideal Account Specialist is a professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth, and providing insights to the business that improve future outcomes. Account Specialists are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This is an individual contributor role reporting to the Manager, Account Management - International Responsibility - Own and implement win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and improving customer trust - Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal - Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies - Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals - Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors - Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting - Achieve financial and strategic revenue, bookings and billings targets - Evaluate your portfolio to prioritize time to render the most favorable outcomes - Leverage customer data and behavior to assess the health of each renewal Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Less than 1 year of experience within Renewal Management, Account Management or Customer Success Preferred - Bachelor’s degree - 2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings - Strong negotiation skills with experience driving contracts to completion on time - Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level - Experience in quota carrying sales role with shown achievement - Strong process management, financial competence, and contractual engineering skills - Ability to react and adapt to potential rapid shifts in priorities - Strong level of urgency, organization, and prioritization skills - Ability to project manage the renewal cycle, pulling in vital resources Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Role Description Wir suchen eine:n Account Manager Renewals (m/w/d), der/die die kommerzielle Verantwortung für die Verlängerung unserer Bestandskundenverträge übernimmt und aktiv zur Sicherung unserer Umsätze beiträgt. In dieser Rolle steuerst du Renewals end-to-end, führst Vertragsverhandlungen und arbeitest eng mit Customer Success und Sales zusammen, um nachhaltige Kundenbeziehungen sicherzustellen. - Renewal Ownership & Revenue Accountability - End-to-End-Verantwortung für die Verlängerung von Bestandskundenverträgen - Steuerung des gesamten Renewal-Prozesses (Timing, Strategie, Abschluss) - Verantwortung für Revenue Retention und Renewal-Quoten - Commercial Execution & Growth - Eigenständige Führung von Vertragsverhandlungen mit klarer Abschlussverantwortung - Identifikation und Vorantreiben von Upsell-Potenzialen in enger Abstimmung mit Sales - Strategic Account Steering - Entwicklung von Renewal-Strategien für strategische Accounts - Proaktive Steuerung von Churn-Risiken und Stakeholder-Dynamiken - Aufbau relevanter Entscheiderbeziehungen - Cross-Functional Orchestration - Zentrale Schnittstelle für kommerzielle Themen im Renewal-Prozess - Enge Zusammenarbeit mit Customer Success, Sales, Product und weiteren Stakeholdern - Contract Ownership & Process Excellence - Verantwortung für Vertragsverlängerungen, Konditionen und den gesamten Contracting-Prozess - Sicherstellung effizienter und sauberer Abläufe bis zur Unterschrift - Forecasting & Continuous Improvement - Verantwortung für Forecast, Pipeline-Qualität und CRM-Daten (Salesforce) - Aktives Management des Renewal Funnels - Identifikation von Optimierungspotenzialen und Beitrag zu Playbooks und Prozessen Qualifications - 2–5 Jahre Erfahrung im B2B-Vertrieb (z. B. Account Management, Inside Sales, Renewal Management oder vergleichbare kundennahe Rollen) - Nachweisbare Erfahrung in Vertragsverhandlungen und quota-getriebener kommerzieller Verantwortung - Idealerweise Erfahrung im Vertrieb von erklärungsbedürftiger Software / SaaS oder im Dienstleistungs- bzw. Projektvertrieb - Sehr gutes Verständnis von Sales-Prozessen und Vertragsmechaniken - Erfahrung mit CRM-Systemen, idealerweise Salesforce - Strukturierte, datengetriebene Arbeitsweise (Forecasting, Pipeline-Management) - Fähigkeit, komplexe Stakeholder-Strukturen zu managen Requirements - Ausgeprägte Closer-Mentalität und starke Abschlussorientierung - Hohes Maß an Ownership und Eigenverantwortung - Strukturierter, proaktiver Arbeitsstil mit starkem Zeit- und Prioritätenmanagement - Fähigkeit, mehrere komplexe Deals und Prozesse parallel zu steuern - Durchsetzungsstark, verhandlungssicher und gleichzeitig lösungsorientiert - Sehr gute Kommunikationsfähigkeit im Austausch mit internen und externen Stakeholdern - Hohe Kundenorientierung bei klarem kommerziellem Fokus - Fließende, sehr gute Deutsch - und Englischkenntnisse Benefits - Eine Tätigkeit mit echter Bedeutung, die Spaß macht und Wirkung zeigt - Die Möglichkeit, mit deiner Arbeit einen nachhaltigen Beitrag zu leisten - Attraktive Verdienstmöglichkeiten in einem wachsenden Unternehmen - 30 Tage Urlaub - EGYM Wellpass Mitgliedschaft für deine Work-Life-Balance - Flexible Arbeitsmodelle zur besseren Vereinbarkeit von Beruf und Privatleben - Inspirierende Büroräume im Herzen Münchens - Flexibles Arbeiten im Home Office oder remote innerhalb Deutschlands - Ein professionelles, herzliches und engagiertes Team - Zusammenarbeit auf Augenhöhe und eine offene Feedbackkultur - Kurze Entscheidungswege und echte Mitgestaltungsmöglichkeiten - Raum, eigene Ideen einzubringen und umzusetzen - Hoher Grad an Eigenverantwortung

• The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with C-suite level (CEO’s, CFO’s, COO’s), Student Groups and other influencers/decision-makers in strategically important large, accounts within assigned geography. • Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts. • Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry. • Develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams. • Provides sound business recommendations and demonstrates a keen ability to prioritize and execute on current and future opportunities. • Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. • Develops effective business plans to enhance ethnically diverse members through well-defined strategies and tactics. • Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

• Responsible for the development of new and existing business within the Consumer and Retail sector across Europe. • Evaluating the regional market to identify potential customers and opportunities. • Active solutions selling and client development. • Develop and implement account plans, including relationship building at ‘C’ level. • Identify, qualify and develop opportunities from ‘contact to contract’.