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National Account Manager – Housing
Location
Alabama + 3 moreAll locations: Alabama | Louisiana | Mississippi | Texas
Posted
53 days ago
Salary
0
Seniority
Mid Level
Job Description
National Account Manager – Housing
Sedgwick
• Expedite and coordinate the Customer Service claims application and temporary housing placement process. • Ensure correct case and housing assignment. • Act as a primary liaison for customers, carriers, and internal partners. • Qualify housing needs by gathering information related to household composition, lifestyle considerations, accessibility needs, pets, and required amenities. • Conduct housing research using approved platforms, vendor networks, and internal tools. • Coordinate lease documentation, housing approvals, extensions, and related changes. • Communicate clearly and professionally with customers, carriers, and vendors. • Maintain high-touch service throughout the customer’s claim and housing lifecycle. • Develop and maintain effective working relationships with carriers, vendors, and internal partners. • Participate in and support a quality service culture within the Customer Service Team.
Job Requirements
- High school diploma or GED required.
- Two (2) years experience in inside sales, customer service, or account management.
- Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.
- Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion.
- Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms.
- Advanced internet research capabilities to locate viable rental properties in limited markets.
- Detail-oriented and organized with strong documentation habits.
- Ability to multitask in a fast-paced environment with shifting priorities.
- Negotiation and relationship management skills with vendors, property managers, and landlords.
- Solutions-oriented mindset with a focus on timely, proactive service delivery.
- Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus.
- Bi-lingual English/Spanish a plus.
Benefits
- health insurance
- Retirement plans
- paid time off
- Flexible work arrangements
- professional development
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Interview KickstartTurbocharge your career with AI skills that get hired at FAANG+
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