• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution. • Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust. • Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving. • Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience. • Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.

Role Description The Impel IT Team manages systems, networking, and support for internal employees. As a technician, you will: - Analyze, diagnose, and resolve user incidents ranging from simple to complex system issues. - Work with the IT Manager to design systems and infrastructure. - Maintain the network and support offices in Syracuse, NYC, and Tbilisi as well as remote employees. - Respond to and create inbound web leads and perform initial discovery. - Sell and schedule web demo appointments. - Perform online demonstrations of complex software solutions. - Dynamically handle and overcome objections. - Perform persistent follow-up. - Make outbound calls to generate additional interest. - Attend trade shows revolving around Specialty verticals. Qualifications - 3 - 5 years’ experience in an IT role. - Experience supporting Windows, macOS, common office applications and equipment, and remote employees’ offices. - Experience supporting Linux and Google Workspace preferred. - Strong communication (verbal and written) to build relationships with employees and vendors. - College degree and IT certifications will be a bonus.

DEADLINE FOR APPLICATIONS 22 April 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: IT Automation Lead TYPE OF CONTRACT: Regular consultancy contract (CST) Level 1 UNIT/DIVISION: Digital Services Branch, Information Technology Division (TEC) DUTY STATION (City, Country): Remote working DURATION: 11 months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Reporting to the Head of Solution Development and Delivery and Engineering, the IT Automation Lead oversights the technical aspects of the design and implementation of IT solutions, providing direction, instructions and guidance promoting automation of tasks using scripting, artificial intelligence and low code/no code platform for the purpose of developing IT solutions which are fully compliant with WFP standards and achieve the highest quality in terms of technical usability, user acceptability, and domain suitability. WFP’s vision for automation is to transform the organization into a modern, productive and paper-less office by reducing or eliminating manual processes, thereby ensuring that its human capital can be dedicated to helping the most vulnerable. The consultant will be based remotely and work with global colleagues in our Nairobi, Rome HQ and Country Offices. As such, the role will require proven ability to work in remote teams. ACCOUNTABILITIES/RESPONSIBILITIES: - Design the software architecture and the data model of IT solutions, and support the Product Manager in presenting the IT Solution Proposals to the Architectural Board. - Ensure the high technical quality of IT solutions, covering all aspects such as: functionality, user experience, and compliance with applicable guidelines (architecture, security, technology stack, user interface, etc.). - Provide direction, instructions, and guidance to the (off-site) Development Teams; - Promote the automation of tasks, through tools such as scripting, low code/no code platforms, artificial intelligence. - Ensure the integration within system, based on the API first principles. - Set-up and maintain IT solution environments. - Collaborate on maintaining the continuous improvement (CI) and continuous deployment (CD) infrastructure. - Create an inspiring team environment with an open communication culture - Other duties related to software development, as required. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: University degree or a post-secondary education combined with a minimum of 3 years of equivalent working experience in software development or other related fields. Experience: At least 3 years of professional working experience in software architecture and development. Knowledge & Skills: - Knowledge and proficiency with solutions architecture, developing high-quality IT solutions, web technologies, Git versioning system, Agile Scrum, and mainstream software design & development methodologies. - Proven experience with Python, RUST or Node. - Experience with usage of AI agents, data pipelines, automation pipelines. - Proven and practical experience with AI integration protocols and methodologies like MCP, A2A, and AI Gateway. - Deep knowledge of Infrastructure as Code (CDK is a plus) - Knowledge of PowerApps/Power Automates is a plus. - Understanding of accessibility, security compliance, design principles behind a scalable IT solution, and the differences between delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform. - Contributions to AI automation related open-source projects, is a plus. - Availability of an active Github/Gitlab account is a plus. Capabilities: - Able to think creatively and strategically. - Able to plan and organize work effectively. - Able to articulate complex concepts in non-technical language. - Able to coordinate multiple responsibilities simultaneously. - Able identify and resolve problems. - Well organized and detail oriented. - Values diversity in the workplace, particularly valuing respectfulness and inclusively leveraging everyone's talents. Languages: Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Role Description Evaluate new technology frameworks, tools, and infrastructure via POCs and technical research. Apply best of breed technology to solve mission critical business problems. Provide architectural leadership across core products within the business unit and beyond. Serve as a mentor to other architects and developers in order to promote the architecture profile and expand the organization’s knowledge organically. Promote the vision of the Chief Technology Officer. Determine multiple paths forward presenting pros and cons and do what is necessary to knock down barriers and obstacles to the vision and strategy. Qualifications - Apache Kafka – Minimum of 2 years of experience with a proven track record in complex enterprise systems. - Java Programming Skills – Mastery of the Java programming language with a proven track record in complex enterprise systems. - RESTful Service Development – Extensive experience designing, developing, and testing APIs via automation frameworks. - Analytical Skills – Ability to quickly translate business requirements into multiple technical design options. - Communication Skills – Ability to convey ideas effectively and build consensus in front of large teams. Requirements - Object Store Experience – Experience with object stores such as Mongo, Redis is a major plus. - Spring Framework – Experience using the Spring framework and ecosystem is a major plus. - Containerization – Experience utilizing Docker, Kubernetes, Pivotal, etc. is a major plus. - Agile – Preferred experience working in an agile environment with incremental software releases. - Experience in SDLC including associated deployment methodologies, QA processes, and performance tuning efforts. - 8+ years of relevant work experience delivering enterprise customer-facing solutions. - 6+ years of indirect or direct technical leadership. - Experience effectively managing multiple technology projects simultaneously. - Capable of exercising extreme discretion and independent judgment.