Role Description Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximize the value our customers gain from our products in media compression, playback, and analytics. You will make an impact that matters by: - Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution. - Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python. - Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds. - Being the voice of Bitmovin to customers, including industry-leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin. - Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers. Qualifications - Experience in Support or other service-oriented customer-facing roles. - Excellent written and verbal communication, love for communicating with people. - Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds. - Using Support/CRM tools such as Zendesk, Jira Service Desk or similar. - Video compression and/or playback technologies. - Fluent in English (Written and spoken). Requirements - Experience with mobile development. - Experience with Video encoding. - Experience with Git and CI/CD processes. - Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process. - Experience in Linux systems administration. - A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development. Benefits - Flexible working arrangements to support everyone’s unique circumstances.

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements

Maximize your potential. Minimize your footprint. Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence. Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers. Other Benefits: *Making NexGen Products - Cooling the World’s Ever Expanding Data Centers *Airconditioned work environment *Benefits start day one *401K match *First year, 4 weeks’ vacation (accrued) Customer Support Technician II About Nortek Data Center Cooling Nortek Data Center Cooling builds systems that keep modern data centers running — from liquid cooling to large scale air solutions. Our work supports some of the world’s most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution. We keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving. Our culture is hands on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you’ll feel at home. With the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high growth programs. Position Summary As our Service Technician – Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Position Key Attributes - Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. - Has integrity, works transparently and recognized for treating others with respect. - Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. - Works collaboratively as one team in a Teamwork culture. - Enjoys embracing and igniting change as a catalyst for improvement. - A “builder” who is comfortable in a continuous improvement culture. - Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. - Position can be based at any US location Position Responsibilities - Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects. - Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair. - Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors. - Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance. - Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. - May advise management regarding customer satisfaction, product performance, and suggestions for product improvements. Position Qualifications Requirements - High school diploma or equivalent - Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred - Ability to travel ~85% of the time to various job sites for commissioning and warranty work - Superior analytical skills and attention to detail - Ability to read and interpret blueprints, plans, and manuals - Ability to stay on project through root cause analysis - Excellent customer service skills with desire to exceed internal and external customer expectations - Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery Preferred - Trade/technical school or certification a plus - Product experience with industrial HVAC equipment or similar electromechanical products preferred - Strong experience in Microsoft Excel and Word - Intermediate experience with commercial projects - Building automation experience a plus Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

• Delivering customer support in terms of technical service at Tamilnadu. • Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support. • Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner. • Seeks timely support for difficult product issues avoiding unnecessary down time. • Maintain recommended Spare Parts for all product Range. • Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.