• Drive sales and distribution for the company products • Manage allocated territory and the customer • Achieve sales targets through personal selling (visiting market) • Analyse how to improve competitive position in the market • Negotiate with RS and develop people on managing customers • Monitor performance of RS and RS's sales team • Organize promotional activities within budget

Requisition No: 873115 Agency: Department of Revenue Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73005820 Pay Plan: SES Position Number: 73005820 Salary: $49,793.76 - $60,231.84 / annually Posting Closing Date: 04/09/2026 Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Child Support Customer Service Front Line Manager (Revenue Agent IV) Jacksonville This is an Internal Agency Advertisement. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This Internal Promotional position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include: - Managing a team of 6 operational staff. - Functioning as administrator, coach, and advisor, and providing training to team members. - Working with the Service Center Manager to develop, implement, and monitor operational plans. - Determining resource needs and shifting available resources to ensure the highest level of productivity. - Analyzing existing and new business requirements to determine gaps and provide solutions. MINIMUM REQUIREMENTS: - Currently employed with the Florida Department of Revenue - Experience in addressing/handling conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public - Experience communicating effectively through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.) to diverse audiences - One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training - One year of experience monitoring workload assigning using reports and other resources to verify completion and accuracy - One year of experience in reviewing and applying policies and procedures - One year of experience processing cases in a government and/or private industry, or within the Child Support Program SUBSTITUTIONS: - Relevant education may substitute for the required experience. PREFERENCES: - Preference may be given to applicants with experience working in a customer service environment where face-to-face interviews with customers are held. SPECIAL NOTES: - This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. - All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. - All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. - Standard workday of 8am – 5pm, Monday through Friday. - May require you to work outside your regular work schedule. SALARY: $49,793.76 - $60,231.84 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Edward Luttrell, (904) 395-6114, Edward.Luttrell@floridarevenue.com. SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Willkommen bei Bächlein! Die Bächlein GmbH ist ein dynamisch wachsendes Unternehmen im E-Commerce mit einem jungen Team und kurzen Entscheidungswegen. Wir haben es uns als Ziel gesetzt, den klassichen Markt der Sanitär- und Installationsprodukte zu revolutionieren. Wir entwickeln stylische Armaturen & Siphons, innovative Ventile & praktische Wasserhähne für den Garten und machen hierbei den Einbau und die Verwendung für jeden so einfach wie möglich! Zur Verstärkung suchen wir ab sofort eine:n Mitarbeiter:in im Bereich E-Commerce / Marktplatzmanagement & Kundenservice (m/w/d) in Teilzeit mit 30 Stunden pro Woche. Aufgaben - Marktplatzmanagement: Pflege, Optimierung und Neuanlage von Produktlistings auf E-Commerce-Marktplätzen, insbesondere auf Amazon, OTTO, Kaufland, eBay und bol - Werbekampagnen: Verwaltung, Anlegen und Optimierung von Werbekampagnen auf den Marktplätzen OTTO, Kaufland, eBay und bol - Kundenservice: Schriftlicher und telefonischer Kundensupport, Bearbeitung von Kundenanfragen, Reklamationen und servicebezogenen Anliegen - Prozessoptimierung: Mitarbeit an der laufenden Optimierung unserer E-Commerce-Prozesse Qualifikation - Berufserfahrung - Mindestens 1 Jahr Berufserfahrung im Bereich E-Commerce / Marktplatz Management, Erfahrung mit Werbekampagnen von Vorteil - Kommunikationsstärke - Freundlichkeit, Hilfsbereitschaft und Gelassenheit zeichnen dich aus. Auch bei Rückfragen von Kunden oder Herausforderungen kommunizierst du stets souverän und lösungsorientiert - Arbeitsmoral - Eigeninitiative, Optimierung und Verbesserung bestehender Prozesse und unternehmerisches Denken zählst du zu deinen Kern Skills! - Positives Mindset - Du versprühst Leidenschaft und Freude bei der Arbeit und trägst zu einem positiven Team Umfeld bei! - Sprachen - Deutsch fließend in Wort und Schrift, Englisch ausreichend für die Verwaltung englischer Produktlistings - Sonstige Skills - Technisches Verständnis und Excel-Kenntnisse sind von Vorteil Benefits - Teil des Bächlein Teams - Mitarbeit ein einem jungen Team mit vielen Entwicklungsmöglichkeiten - 100% remote möglich, falls gewünscht - dies ist Teil unserer Unternehmensphilosophie - Unbefristete Anstellung und flexible Arbeitszeiten - 1x pro Quartal physisches Treffen an verschiedenen Orten inkl. Weihnachtsfeier & Outdoorteamevents

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion. Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, where innovation, collaboration, and high energy drive our success. It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace. In a nutshell, we love what we do and it shows! 😀 THE ROLE We are looking for a Customer Service Representative based in LATAM to join ALOHAS in a 100% remote capacity. In this role, you will be the voice of our brand, delivering an exceptional experience across multiple touchpoints. Your goal is simple but vital: enhance customer satisfaction, build long-term engagement, and drive growth through world-class service. YOUR CHALLENGE - Exemplary Support: Maintain a positive, empathetic, and professional tone in every interaction. - Agile Response: Address customer inquiries with speed and precision, ensuring no one is left waiting. - Omnichannel Mastery: Engage with our community across various platforms, including social media, for a seamless brand experience. - Strategic Problem Solving: Resolve complaints with a solution-oriented mindset, turning challenges into opportunities for loyalty. - Product Ambassadorship: Become a product expert to provide confident, insightful advice to our customers. - Operational Excellence: Manage orders, forms, and requests with high accuracy and attention to detail. - Data Integrity: Maintain meticulous records of customer interactions and feedback to help us improve. - Cross-functional Collaboration: Partner with the wider team to ensure operational fluidity and a unified brand voice. - Process Innovation: Proactively identify and suggest improvements to our customer service workflows. YOU WILL ROCK IN THIS ROLE IF YOU - Have 2–3 years of experience in E-Commerce Customer Service (fashion industry experience is a major plus). Note: Retail-only experience will not be considered. - Are based in LATAM (Mandatory). - Bring patience, empathy, and positivity, even during peak seasons. - Are proactive and energetic, taking full ownership of your tasks and pushing yourself and the team to achieve common goals. - Communicate with warmth and confidence, building trust instantly. - Are highly organized and reliable under pressure. - View feedback as a gift and are constantly looking for ways to grow. - Possess bilingual fluency in English and Spanish (written and spoken). Proficiency in other languages is a significant advantage. - Are a digital native. Proven track record of continued work with ticketing systems (Gorgias, Zendesk, or similar) is mandatory. THE LOGISTICS (WORKING HOURS) We are looking for someone fully committed to this specific shift (40h/week): - Monday to Wednesday: 13:00 – 22:00 (CET/CEST). - Thursday & Friday: OFF. - Saturday & Sunday: 10:00 – 19:00 (CET/CEST). - Location: 100% Remote (LATAM-based). BENEFITS - Culture of freedom, responsibility, and trust. ✨ - Remote-First: Work from wherever you are most inspired and productive. 🌍 - Exclusive Access: Significant discounts on ALOHAS products for you (and your friends!). 💯 - Discounts: Our team has special discounts 💯 and we do not forget their friends either! - International environment: Join a multicultural team and learn the cutting edge of E-commerce. 🧠 - Growth Mindset: A continuous feedback culture designed to help you reach your full potential. 💪 Ready for the challenge?🚀 About ALOHAS Want to know more? Video Presentation Apply with us: careers.alohas.io Our product: alohas.io/ IG: @alohas