About Cerula Care Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. More than 22M people living with cancer have behavioral health needs such as anxiety, depression, substance use disorder, and PTSD. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. Our care team enhances the traditional CoCM care team by adding a Health Coach (i.e., a health coach focused on holistic behavioral health), given our strong conviction in the benefit of health coaching and wellness in this population. With the right coaching program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. Why Choose Cerula Care We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! A few things to know about working at Cerula Care: - Our culture is very collaborative, transparent, supportive, and feedback-driven. All of us (yes all of us – including and especially our co-founders) are open to receiving and giving feedback in a helpful way to ensure we each grow and learn every day and importantly are always improving for the sake of our members and each other. - We have a big mission to accomplish and we want people who believe in that mission to join us. However, in joining our mission, we are not asking you to give up other parts of your life - we all have our lives outside work, and we absolutely respect each other’s needs. Onboarding Specialist Role As a Member Onboarding Specialist, you'll be the crucial bridge between oncology referrals and life-changing behavioral health support. You'll engage with prospective members at a vulnerable time in their lives, helping them understand how our evidence-based Collaborative Care Model can address their anxiety, depression, and other behavioral health needs. This role combines the empathy and communication skills of patient advocacy with the growth mindset and adaptability essential in a seed-stage startup environment. You'll directly impact our mission while helping us refine and scale our member acquisition process. What you will do as Cerula Care’s Onboarding Specialist - Conduct warm, empathetic outreach to cancer patients referred by their oncologists - Explain our behavioral health services and address questions or concerns, ensuring prospective members understand our care model and feel supported from their first interaction - Collaborate closely with our clinical team to ensure seamless handoffs and appropriate care matching based on member needs and preferences - Maintain detailed records of member interactions via EHR charting notes - Collect and share feedback to help optimize our on-boarding process - Partner with oncology practices to understand referral patterns and refine our approach to different patient populations - Contribute to the development of on-boarding materials, scripts, and processes as we scale our member base - Participate in cross-functional team meetings to share member insights that inform product and clinical decisions What is in your background - 2+ years of experience in patient services, care coordination, or member engagement within healthcare settings - Previous work with cancer patients, behavioral health populations, or other vulnerable patient groups - Experience in a startup environment - Track record of meeting outreach or enrollment targets in a healthcare or social services context Who you are and how you work - Deeply empathetic communicator who can build trust quickly with people facing health challenges - Strong active listening skills and ability to assess member needs and concerns effectively - Resilient and emotionally intelligent, able to handle difficult conversations while maintaining professional boundaries - Startup-minded team player who thrives in collaborative environments and isn't afraid to wear multiple hats - Detail-oriented - Growth-oriented learner who actively seeks feedback and continuously improves their approach - Adaptable problem-solver comfortable with evolving processes and contributing ideas for improvement What you bring to this role - Excellent verbal and written communication skills with ability to explain complex healthcare concepts clearly - Basic understanding of behavioral health conditions and treatment modalities - Time management skills to handle high-volume outreach while maintaining quality interactions - Professional phone presence and ability to convey warmth and competence in initial member contacts Role details - Location: Fully remote within the United States - Time commitment: Full-time contract to hire role - Start date: We are evaluating candidates on a rolling basis - Hourly rate: Discussed during interview @Supriya Laknidhi @Lauren Wolfe

• Lead onboarding and training sessions (remote and on-site) • Travel to client sites to support implementation in real fabrication environments • Train teams on using FabStation • Support clients through their first projects and ensure successful adoption • Troubleshoot setup and workflow challenges alongside client teams • Share feedback with internal teams to improve onboarding and product experience • Maintain and improve learning guides, onboarding resources and Knowledge Base • Ensure clean documentation and handoffs back to Customer Success

Position Overview:  ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.  We’re looking for a dedicated and tech-savvy Process automation and optimization specialist to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs.    This is a full-time remote position.   This job is for you if you are: - Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges. - Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently. - Can independently troubleshoot technical issues and find proactive solutions to minimize disruptions. - Are a team player who enjoys collaborating across departments to improve systems and workflows. - Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.   - Analyze and improve existing processes across different departments (for example, Sales/Customer Support, etc.) - Reduce manual work using automation tools and AI-based solutions - Handle technical requests in internal chats, including resolving issues related to tools such as HubSpot, Aircall, Stripe, and similar platforms - Research tools, workflows, and technical solutions to support business needs - Design and introduce new processes that improve operational efficiency

Role Description The Clinical Onboarding Specialist effectively manages the onboarding process to successfully integrate a clinician into a new position by managing them through the onboarding process. This includes the intake process, and follow-up to ensure clinician is cleared to start on proposed target start date. - Serve as the initial point of contact for the practice/region and initiate appropriate notifications and steps as required for successful clinician integration. - Establish and maintain a positive relationship with each clinician throughout their onboarding and provide a detailed overview of the process, expectations, timelines and required documents, signatures, and tasks. - Collaborate with internal Privileging team on status of hospital privileging applications for new and existing clinicians and communicate updates with clinicians as needed. - Maintain and update applicant tracking system and credentialing database with status and necessary data elements. - Document all tasks, phone calls, emails and other forms of communication during the credentialing process in the database. - Escalate all issues to the appropriate members of the management staff, region, and/or team members as necessary. - Coordinates between the clinician and the organization/practice and ensures compliance and successful integration. - Designs and develops day-to-day solutions by providing expert counsel and accurate/timely information to the business. - Reviews and monitors the onboarding timeline and tracks the clinician status to ensure onboarding steps are coordinated and appropriately communicated to all departments within the committed timeframe. - Expedites all incoming questions/problems generated by the clinician in the onboarding process. - Investigates and attempts resolution of communication or process issues affecting the onboarding of the clinician or the requirements of applicable departments. - Participates in divisional huddles meetings. - Identifies, recommends, and implements onboarding process changes as opportunities for improvement. - Provides cumulative status reports to the Medical Director and Practice Associate Vice President on all components of the onboarding process. - Updates appropriate systems to ensure proper tracking, reporting and communication. - Closes out all components of the new hire integration including but not limited to reimbursement of onboarding expenses, and submission of final hire paperwork. - Perform other duties as assigned or requested. Qualifications - Bachelor’s degree (B.A.) from a four-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience. - 1-2 years related experience and/or training; or equivalent combination of education and experience. - Experience with Medical processes (credentialing and privileges). - Excellent verbal and written communication skills. - Strong interpersonal skills. - Superior customer service skills. - Ability to be diplomatic and strong problem-solving skills. - Strong organizational skills and ability to multi-task. - Ability to be flexible and adapt to new priorities. - Ability to be objective and pro-actively confront issues. - Ability to work independently as well as part of a team. - Ability to work well under pressure and manage critical deadlines. - Ask appropriate questions that uncover underlying issues. - Proficiency with Outlook, Word, Excel. - Familiarity with applicant tracking systems and business databases. Benefits - Comprehensive benefits in a vast array of plans that fit your life and lifestyle. - Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs. - 401k plan and Employee Stock Purchase Program. - Some benefits are provided at no cost, while others require a cost share between employees and the company. - Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Company Description Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.