Role Description The Clinical Onboarding Specialist effectively manages the onboarding process to successfully integrate a clinician into a new position by managing them through the onboarding process. This includes the intake process, and follow-up to ensure clinician is cleared to start on proposed target start date. - Serve as the initial point of contact for the practice/region and initiate appropriate notifications and steps as required for successful clinician integration. - Establish and maintain a positive relationship with each clinician throughout their onboarding and provide a detailed overview of the process, expectations, timelines and required documents, signatures, and tasks. - Collaborate with internal Privileging team on status of hospital privileging applications for new and existing clinicians and communicate updates with clinicians as needed. - Maintain and update applicant tracking system and credentialing database with status and necessary data elements. - Document all tasks, phone calls, emails and other forms of communication during the credentialing process in the database. - Escalate all issues to the appropriate members of the management staff, region, and/or team members as necessary. - Coordinates between the clinician and the organization/practice and ensures compliance and successful integration. - Designs and develops day-to-day solutions by providing expert counsel and accurate/timely information to the business. - Reviews and monitors the onboarding timeline and tracks the clinician status to ensure onboarding steps are coordinated and appropriately communicated to all departments within the committed timeframe. - Expedites all incoming questions/problems generated by the clinician in the onboarding process. - Investigates and attempts resolution of communication or process issues affecting the onboarding of the clinician or the requirements of applicable departments. - Participates in divisional huddles meetings. - Identifies, recommends, and implements onboarding process changes as opportunities for improvement. - Provides cumulative status reports to the Medical Director and Practice Associate Vice President on all components of the onboarding process. - Updates appropriate systems to ensure proper tracking, reporting and communication. - Closes out all components of the new hire integration including but not limited to reimbursement of onboarding expenses, and submission of final hire paperwork. - Perform other duties as assigned or requested. Qualifications - Bachelor’s degree (B.A.) from a four-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience. - 1-2 years related experience and/or training; or equivalent combination of education and experience. - Experience with Medical processes (credentialing and privileges). - Excellent verbal and written communication skills. - Strong interpersonal skills. - Superior customer service skills. - Ability to be diplomatic and strong problem-solving skills. - Strong organizational skills and ability to multi-task. - Ability to be flexible and adapt to new priorities. - Ability to be objective and pro-actively confront issues. - Ability to work independently as well as part of a team. - Ability to work well under pressure and manage critical deadlines. - Ask appropriate questions that uncover underlying issues. - Proficiency with Outlook, Word, Excel. - Familiarity with applicant tracking systems and business databases. Benefits - Comprehensive benefits in a vast array of plans that fit your life and lifestyle. - Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs. - 401k plan and Employee Stock Purchase Program. - Some benefits are provided at no cost, while others require a cost share between employees and the company. - Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Company Description Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

• Lead client onboarding sessions: Run structured discovery and expectation-setting calls; clarify scope, timeline, and deliverables before recruitment begins. • Document workflows: Translate client operations into detailed SOPs that can be executed by VAs without follow-up questions. Step in when workflows are incomplete or ambiguous. • Draft and refine Job Descriptions: Ensure JDs reflect actual responsibilities, required skills, and workflows before recruitment begins. • Coordinate with Placement Specialists: Confirm role readiness and align on candidate profiles; flag gaps early. • Manage client alignment: Keep clients informed of next steps, follow-ups, and any blockers in real time. • Train newly placed VAs: Deliver hands-on guidance on documented workflows; verify competency before handoff to Operations. • Ensure smooth operational transition: Oversee placement handoff into Operations, addressing gaps that could disrupt delivery.

LTSS Service Coordinator-Clinician Location: Cincinnati United States Job Description: Anticipated End Date: 2026-04-27 Position Title: LTSS Service Coordinator-Clinician (Hamilton/Warren County) Job Description: LTSS Service Coordinator - Clinician Candidates should be located in one of the following counties: Hamilton or Warren County. Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office. The MyCare Ohio health plan is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The LTSS Service Coordinator-Clinician is responsible for the member's case. As required by applicable state law and contract, the Clinician contributes to the LTSS care coordination process by performing activities within the scope of licensure including, for example, assisting the responsible RN with telephonic or face-to-face assessments for the identification, evaluation, coordination and management of member's needs, including physical health, behavioral health, social services and long term services and supports. How you will make an impact: - Assists in identifying members for high risk complications. Obtains clinical data as directed. - Assists in identifying members that would benefit from an alternative level of care or other waiver programs. - Provides all information collected to the responsible RN, who verifies and interprets the information, conducts additional assessments, as necessary, and develops, monitors, evaluates, and revises the member's care plan to meet the member's needs. - Participates in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities as directed by responsible RN, and in conjunction with the RN, member and the health care team, to ensure cost effective and efficient utilization of health benefits. - Decision making skills will be based upon the current needs of the member and require an understanding of disease processes and terminology and the application of clinical guidelines but do not require nursing judgment. Minimum Requirements: - Requires an LPN/LVN, LSW, LCSW, or LMSW or license other than RN in accordance with applicable state law and Nursing Diploma or AS in Nursing or a related field and minimum of 2 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator or similar role; or any combination of education and experience, which would provide an equivalent background. - Current, unrestricted LPN/LVN, LSW, LCSW, LMSW or license other than RN (as allowed by state law) in applicable Ohio state(s) required. Preferred Skills, Capabilities and Experiences: - Strong preference for case management experience with older adults or individuals with disabilities. - BA/BS in Health/Nursing preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Licensed/Certified - Other Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Lead the customer journey from signed contract through onboarding completion, including kickoff, training, and milestone check-ins. • Deliver structured onboarding sessions that drive customer adoption of core features and workflows, tailored to the customer’s needs. • Coordinate light technical setup (integrations, data imports, user configuration) and escalate complex needs to technical support teams. • Develop, document, and continuously improve onboarding playbooks, processes, and content. • Monitor engagement and usage during onboarding; identify risks and flag to Customer Success Managers. • Ensure a clean handoff to Customer Success Managers with a success plan and health baseline. • Collaborate with peers to identify and implement process and program improvements.