Role Description This role is a critical part of a global threat assessment program, responsible for evaluating inbound reports and identifying potential risks to life safety for employees, partners, and organizational assets. You will conduct investigations using internal tools and approved open-source methods, maintain thorough case documentation, and exercise sound judgment to resolve lower-level cases independently while escalating higher-risk situations when necessary. This position operates in a high-stakes, fast-paced environment requiring attention to detail, strong analytical skills, and effective communication. You will collaborate with cross-functional teams to support time-sensitive workflows and ensure appropriate, proportionate responses to potential threats. Remote work flexibility is provided, but availability during West Coast hours and occasional travel are required. Your work directly contributes to protecting people, maintaining organizational security, and supporting informed, timely decision-making. - Review and assess inbound reports to identify potential threat indicators and urgency, applying established risk criteria and escalation protocols - Independently manage lower-level cases through resolution, escalating higher-risk matters to a Threat Assessment Manager for review - Conduct platform-based investigations using internal systems and approved open-source methods to validate identity, context, and reported behavior - Maintain clear, complete case documentation including summaries, timelines, and supporting evidence - Collaborate with internal stakeholders and cross-functional teams to support case routing, monitoring, and timely action - Identify workflow friction and provide recommendations for continuous process improvement - Maintain professionalism, confidentiality, and adherence to all applicable policies, procedures, and legal standards Qualifications - 3–5+ years of relevant experience in investigations, trust & safety, security operations, intelligence support, or related fields - Experience managing high-volume, time-sensitive cases with clear documentation practices - Familiarity with open-source research techniques and online investigative methods within approved guidelines - Strong written and verbal communication skills, capable of producing concise, accurate case summaries - Sound judgment and ability to operate within structured escalation frameworks - Proficiency with Google Workspace and macOS, with experience leveraging AI tools to enhance productivity - Flexibility to work four 10-hour days per week, including occasional weekends, during West Coast business hours - Ability to travel up to 10% of the time and legally work in the United States without visa sponsorship Requirements - Experience in platform investigations, Trust & Safety, fraud, abuse response, insider risk support, or threat assessment programs - Bachelor’s degree or equivalent experience - Language skills or international exposure - Basic data analysis experience, tracking case volumes, outcomes, and trends Benefits - Annual salary: $90,000 – $95,000 USD - HSA or PPO medical plans with substantial employer contributions - Employer-paid life, STD, LTD, and AD&D insurance - 401(k) plan with employer match - Paid leave including vacation, sick, parental, and 11 holidays - Health & wellness benefits, including HSA employer contribution and Medical FSA - Pet insurance and national employee discount programs - Employee Assistance Program and digital identity protection - Free access to risk intelligence dashboards and remote support tools - Dedicated professional development, training programs, and coaching/mentoring opportunities

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Vendor & Contract Compliance Operations • Support a portfolio of IT outsourcing and staff augmentation vendors with moderate to high operational and regulatory requirements • Monitor and validate vendor adherence to contractual terms, SLAs, compliance requirements, and enterprise policies • Identify, document, and escalate vendor performance gaps, compliance risks, and contractual issues to the IT Outsourcing Manager • Support vendor lifecycle activities including onboarding, offboarding, renewals, and change management • Assist in enforcing governance processes related to work orders, job postings, change requests, and invoicing Analytics, Reporting & KPI Support • Pull, analyze, and validate data to support recurring and ad hoc reporting on vendor performance, utilization, cost, and compliance • Develop and maintain KPI dashboards and scorecards to support vendor business reviews and performance discussions • Support benchmarking analysis by comparing vendor performance, rates, and delivery metrics across the vendor portfolio • Provide data insights and trend analysis to identify optimization opportunities, risks, and improvement areas • Support invoice validation, cost tracking, and change order analysis to ensure financial accuracy and transparency VNDLY & Workforce Management System Support • Serve as a subject-matter expert for VNDLY, supporting day-to-day system usage and data integrity • Troubleshoot VNDLY-related issues including job postings, work orders, approvals, time entry, invoicing, and reporting discrepancies • Partner with vendors, HR, Procurement, and IT to resolve system-related issues and process gaps • Support system enhancements, testing, and process improvements related to contingent workforce management tools • Provide guidance and training support to internal users and vendors on VNDLY processes and best practices Process & Stakeholder Collaboration • Act as a day-to-day operational point of contact for vendors and internal business partners • Support the IT Outsourcing Manager with vendor review preparation, materials, and data analysis • Collaborate closely with HR, Procurement, Finance, and IT teams to ensure alignment with enterprise workforce and compliance policies • Document processes, controls, and operational procedures related to outsourcing and contingent labor governance Required Experience & Skills • 3+ years of experience in IT outsourcing, vendor management, workforce analytics, or contingent labor operations • 3+ years of experience supporting vendor contracts and outsourced or staff augmentation programs • Hands-on experience administering and troubleshooting a contingent workforce management system (VNDLY strongly preferred) • Strong analytical skills with experience pulling, validating, and interpreting data for KPI reporting and benchmarking • High attention to detail with the ability to manage multiple priorities independently • Strong written and verbal communication skills, including the ability to translate data into actionable insights Preferred Qualifications • Experience supporting large IT or enterprise organizations • Prior exposure to HR, procurement, finance, or workforce compliance practices • Experience supporting vendor business reviews, performance scorecards, or executive-level reporting • Proven ability to identify process gaps and recommend data-driven improvements Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team. 10200 Arch Capital Services LLC

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. Whether you're supporting clients directly or contributing behind the scenes, you'll be part of a culture defined Your Way: shared values, excellence, and a passion for doing what's right. Your Way Insurance, has an exciting opportunity for a Revenue Analyst to join our growing team. In this role, you will play a key part in analyzing revenue streams, reconciling collections, and ensuring the accuracy of financial reporting under GAAP — specifically ASC 606. You’ll leverage your analytical and statistical skills to translate complex data into actionable insights, supporting both operational and strategic decisions across the organization How you'll make an impact • Analyze revenue transactions and assist in applying ASC 606 principles, including contract identification, performance obligations, and variable consideration. • Reconcile and monitor cash collections, accounts receivable, and contract assets, ensuring accuracy and timeliness of revenue recognition. • Build and maintain data models to forecast revenue trends, analyze policy-level performance, and detect anomalies or potential write-offs. • Conduct statistical and variance analyses across revenue streams, identifying patterns that inform leadership decisions and forecasting accuracy. • Partner with cross-functional teams (Finance, Sales, Strategy, Operations) to validate revenue inputs, assumptions, and underlying data sources. • Support the month-end and quarter-end close process with detailed reconciliations, schedules, and documentation for internal and external audit. • Continuously evaluate and enhance data integrity between systems (e.g., Snowflake, Salesforce, and Sage Intacct) to ensure consistency in revenue and receivables reporting. • Perform in-depth data analysis to identify trends, anomalies, and opportunities for process improvements across financial and operational datasets. • Support budgeting, forecasting, and monitoring of financial performance. About You Required: Bachelor's degree (Accounting, Finance, or Business Administration) & 2 years of related experience required. Preferred: • Understanding of GAAP, with a willingness to learn and apply key principles. • Proficiency in Microsoft Excel and willingness to learn new software. Experience with existing tools is a plus. • Experience in data analysis and working with large datasets; experience with data visualization (e.g. PowerBI) and SQL or Snowflake queries is a plus • Strong analytical, communication, and problem-solving skills. • Ability to work independently and collaborate within a team in a fast-paced environment. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Creating and maintaining both manual and automated test cases • Story testing as per the Scrum methodology • Verification of documentation during story testing • Contribute to release readiness by conducting regression, smoke, integration, and system testing • Making sure the CI builds are installed and reporting when issues occur • Release management • Following agile development methodologies and scrum management techniques • Database querying • Maintenance of test and development environments