• The Squad Lead is responsible for delivering language services and solutions to Welocalize accounts. • Manages or directs a team (I.e., squad) that works together for delivering language services. • Engages with account teams to understand client requirements, engages internal and external resources in the fulfilment of those requirements, crafts and delivers client solutions. • Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports. • Monitors financial and operational metrics (KPIs). Implement and execute improvements resulting in optimised customer solutions, operational leverage, improved cost per word sold, resource productivity and capacity utilization.

• Lead operational strategy and execution for Rising Generation, with end-to-end responsibility for designing, evolving, and overseeing the systems, processes, and resources that enable the initiative to deliver on its strategic priorities. • Own cross-team coordination and systems alignment across Rising Generation and the broader Teach For All ecosystem by serving as a strategic partner to Rising Generation’s three strategy leads. • Steward the execution of Rising Generation’s communications and storytelling infrastructure in close partnership with Teach For All communications, media, branding, and development teams. • Manage the operations for the Rising Generation Collective, including owning communications, data, and membership systems, and ensuring a high-quality experience across all in-person and virtual touchpoints. • Contribute to experimentation and action in the U.S. by supporting key strategies for several of the interconnected priorities listed above.

• Provide market insights on talent availability, compensation signals, and competitor mapping • Support offer processes, reference checking, and onboarding coordination as needed • Maintain rigorous documentation and candidate communication to protect experience and compliance • Partner with stakeholders to define role requirements, success outcomes, and assessment approach • Source, screen, and engage candidates using structured interviewing and market mapping • Track progress and risks, escalating blockers early and proposing clear mitigation steps

• Support reporting packs and dashboard inputs for operational oversight • Monitor service levels and flag risks early (turnaround times, response SLAs, quality checks) • Standardise templates and operating procedures to reduce rework and improve consistency • Maintain accurate records in CRM and shared drives, ensuring consistent naming and versioning • Own end-to-end administrative workflows for searches, including document control and scheduling