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Director, SAP Support
Location
United Kingdom
Posted
81 days ago
Salary
0
Seniority
Lead
Job Description
Director, SAP Support
Rimini Street
• Lead the Application support teams to provide exceptional remote-based support for mission-critical SAP applications • Develop team skills and ensure operational efficiency in servicing global client base • Monitor client satisfaction ratings and KPIs for quality deliverables • Handle complex client issues and manage escalations as necessary • Work alongside other senior leaders to improve processes
Job Requirements
- 15+ years relevant SAP Applications experience
- 10+ years direct support of application end-users in a corporate environment
- 10+ years managing Senior Level IT resources and teams
- Deep Technical Expertise in SAP Suite of products
- Knowledge of localizations: architecture, implementation, and key functionality
- Experience working with Senior Executive Leadership teams as a trusted advisor
- Full life-cycle implementation, configuration and or administration experience
- Knowledge of SAP maintenance/patching mechanics and Application architecture
- Demonstrable history solving complex problems across multiple modules
- Working knowledge of ITIL methodology and case management
- Bachelor’s Degree in computer science or related field or equivalent experience
Benefits
- Competitive salary
- Flexible working hours
- Professional development
- Remote work options
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