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Rimini Street logo
Rimini Street

Extraordinary technology solutions powered by extraordinary people

Director, SAP Support

SAPSAPFull TimeRemoteLeadTeam 1,001-5,000Since 2005H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

81 days ago

Salary

0

Seniority

Lead

Bachelor Degree15 yrs expEnglish

Job Description

Director, SAP Support

Rimini Street

• Lead the Application support teams to provide exceptional remote-based support for mission-critical SAP applications • Develop team skills and ensure operational efficiency in servicing global client base • Monitor client satisfaction ratings and KPIs for quality deliverables • Handle complex client issues and manage escalations as necessary • Work alongside other senior leaders to improve processes

Job Requirements

  • 15+ years relevant SAP Applications experience
  • 10+ years direct support of application end-users in a corporate environment
  • 10+ years managing Senior Level IT resources and teams
  • Deep Technical Expertise in SAP Suite of products
  • Knowledge of localizations: architecture, implementation, and key functionality
  • Experience working with Senior Executive Leadership teams as a trusted advisor
  • Full life-cycle implementation, configuration and or administration experience
  • Knowledge of SAP maintenance/patching mechanics and Application architecture
  • Demonstrable history solving complex problems across multiple modules
  • Working knowledge of ITIL methodology and case management
  • Bachelor’s Degree in computer science or related field or equivalent experience

Benefits

  • Competitive salary
  • Flexible working hours
  • Professional development
  • Remote work options

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