About Buildkite At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies. Role Overview We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale. This is a technical advisory role focused on depth, account management. You’ll partner with Customer Success Managers and Account Executives who own the commercial relationship, while you serve as the trusted authority on implementation, architecture, and platform adoption. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution. What You’ll Do - Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle - Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments - Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context - Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams - Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership - Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input - Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team You’re a Strong Fit if You Have - 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role - Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required - A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure) - Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you’ll regularly read, write, and debug code alongside customer engineering teams, and it’s core to how you build technical credibility - Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams - Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes - A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious - Experience mentoring junior colleagues and contributing to team-wide capability uplift Nice to Have - Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team - Experience with large-scale monorepo architectures or complex multi-team pipeline configurations - Prior experience in a high-growth SaaS or developer tools company - Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows. Why You’ll Love Working at Buildkite - Remote-first culture and support for work-life balance - Competitive compensation and benefits package - Meaningful work alongside some of the most innovative engineering teams in tech - Opportunities for professional growth, learning, and career development - A supportive, collaborative team culture where your ideas and expertise matter 🌈 Equal Opportunity Employer At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.

• Establish long-term relationships within assigned accounts • Provide project leadership, coordination, and architectural guidance for the customer’s cyber security initiatives • Lead and drive challenging requests across simultaneous client engagements • Provide clear and constructive product feedback • Understand the customer’s high-level business challenges • Perform health checks, document findings, and provide best-practice recommendations • Be a customer advocate within Illumio • Collect metrics and develop reports that illustrate project health and progress

• Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value • Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals • Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes • Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints • Conduct design and code reviews for select automations to reinforce and verify best practices • Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement • Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently • Champion AI-powered automation solutions, helping customers leverage intelligent document processing, agentic AI, and machine learning capabilities within their automation programs • Architect end-to-end automation solutions using UiPath Studio, Document Understanding, and AI Center to solve complex business challenges

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities · Collection, analysis and change recommendations of configuration information · Collection and analysis of customer network information · Collection and analysis of packet trace information · Recommend actions based on analysis · Customer education (gaps in networking, product knowledge etc · Installation and configuration assistance · Reproduction of customer environments on lab equipment · Follow up technical cases and manage the right expectation until the closure of the cases · Conduct weekly status conference calls with customers to report status of open issues and projects. · Conduct quarterly site visits for your managed accounts. · Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) · Develop best practice deployment and troubleshooting methodology documentation. · Analysis of support request, completion of requests for information and documentation · Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required · Minimum of five years relevant professional experience preferably in the network industry · Strong network security and routing experiences · Scripting and Windows server app experience · Exceptional customer service orientation and strong communications skills · Proficient with MS Word, PowerPoint, and Excel · Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications · Willing to travel Educational Requirements · Bachelors degree and/or relevant experience The Canada base salary range for this full-time position is expected to be between $104,000 - $128,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. This job posting represents an existing vacancy. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe. Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.