• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan • Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks • Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team • Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing • Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: • Dataiku platform architecture and deployment • Platform operations and upgrades • Best practices for platform usage • Security, data management, and compute resources • ML-Ops, monitoring, and scaling strategies • Assist clients in integrating the product into their systems and troubleshoot technical challenges • Capture client feedback and feature requests to inform the Product and Engineering teams • Advise client tech leaders on complementary technologies and long-term technical strategy. • Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

• Guidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. • The Technical Account Manager will play a critical role in launching and supporting customers to successfully implement and get value from Guidewheel. • The role covers supporting customers in the North American time zone and might require travel to various customer sites across the US, Canada and Mexico. • This role requires exceptional customer-facing communication through remote technology (we support our customers remotely), the ability to quickly understand a customer’s business and troubleshoot technical issues or questions, and comfort explaining technology products to all types of users. • Success in the Technical Account Manager role will be measured by the following: • Time to successful implementation of Guidewheel solution after Sales • Resolution of customer technical issues • Guidewheel customer satisfaction, as measured by Net Promoter Score (NPS) • Work is expected to include: • Performing an assessment of the customer’s current machine infrastructure • Preparing and ordering the equipment needed for the Guidewheel installation • Guiding customers through the installation process • Performing an initial configuration and data check within Guidewheel • Ensuring accuracy of the data with the customer and adjusting as needed • Troubleshooting the installation to determine root cause for inaccurate readings or poor signal strength • Configuring additional users, implementing best practice settings, and auditing thresholds on an ongoing basis • Working with Customer Success for a smooth hand off • Ad hoc troubleshooting of system configurations, supporting implementation of new feature upgrades. • Build and improve documentation regarding installation, troubleshooting, and best practices. • To be successful in this role, you will need a deep understanding of Guidewheel’s technology and installation strategy; strong, ongoing relationships; robust customer communication; proactive Guidewheel-based solutions to customer problems; and the use of engineering and technical skills to meet customer needs. This role can provide the opportunity for significant growth with the company if desired.

Technical Account Manager, Inside Sales Technical Account Manager, Inside Sales The Technical Account Manager, Inside Sales role focuses on driving growth through strong customer relationships and value-added technical solutions. This position operates in a fast-paced, entrepreneurial environment, collaborating with internal teams and customers to identify opportunities, support product discussions, and contribute directly to revenue growth, while leveraging tools such as Salesforce to manage pipelines, track customer interactions, and maintain accurate sales data. COMPANY BACKGROUND    IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.   Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth. Successful candidates will be responsible to: Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction. Identify targets for each strategic principal. Respond promptly to all leads and write call reports (within 48 hours). Engage in technical discussions with customers, outside sales, and internal staff. Identify future revenue opportunities with new/existing customers, in conjunction with Regional Sales Manager. Open line of communication with assigned accounts on a regular basis. Participate fully in technical training sessions. Identify and document decision makers, within customer/prospect organization, in order to start the sales process. Maintain and expand the database for designated territory. Grows earnings per designated sales goals. Skills Extremely ambitious with the drive and commitment to succeed. Passionate and committed to contributing to results in lead generation and new sales. Highly energetic, self-starter. Decision-making, problem resolution, and creative thinking skills. Desire to learn products technically. Entrepreneurial business focuses with strong business acumen. Excellent written and verbal communication skills. Strong time management skills and the ability to prioritize work. Highly organized with sharp attention to detail Naturally shows initiative and is solution focused. Provides strong leadership to achieve sales results. Well-presented and articulate. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular); experience with Salesforce a plus. Working knowledge of standard office equipment. Required Qualifications Bachelor’s degree in a technical or business discipline A minimum of two years of sales experience or technical experience Desired Qualifications Experience selling chemical or technical products. Experience with distribution sales. Competencies Business Acumen. Problem Solving/Analysis. Customer/Client Focus. Communication Proficiency. Teamwork Orientation. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This role is fully remote. Position Type/Expected Hours of Work This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed. Travel Limited travel is expected for this position, with a minimum of 10%. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMCD Offers  If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.

• The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively • Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions • Assist in technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time • Hold educational and informational training sessions to enable our clients to use UiPath products effectively • Provide developers with customers’ feedback and contribute to identification and creation of new features or products • Perform initial or secondary investigations and respond to online and phone support requests • Deliver periodic reviews with customers (e.g. Health checks) • Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements • Collaborate cross departmentally within UiPath to establish and communicate best practices