• Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value • Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals • Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes • Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints • Conduct design and code reviews for select automations to reinforce and verify best practices • Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement • Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently • Champion AI-powered automation solutions, helping customers leverage intelligent document processing, agentic AI, and machine learning capabilities within their automation programs • Architect end-to-end automation solutions using UiPath Studio, Document Understanding, and AI Center to solve complex business challenges

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities · Collection, analysis and change recommendations of configuration information · Collection and analysis of customer network information · Collection and analysis of packet trace information · Recommend actions based on analysis · Customer education (gaps in networking, product knowledge etc · Installation and configuration assistance · Reproduction of customer environments on lab equipment · Follow up technical cases and manage the right expectation until the closure of the cases · Conduct weekly status conference calls with customers to report status of open issues and projects. · Conduct quarterly site visits for your managed accounts. · Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) · Develop best practice deployment and troubleshooting methodology documentation. · Analysis of support request, completion of requests for information and documentation · Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required · Minimum of five years relevant professional experience preferably in the network industry · Strong network security and routing experiences · Scripting and Windows server app experience · Exceptional customer service orientation and strong communications skills · Proficient with MS Word, PowerPoint, and Excel · Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications · Willing to travel Educational Requirements · Bachelors degree and/or relevant experience The Canada base salary range for this full-time position is expected to be between $104,000 - $128,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. This job posting represents an existing vacancy. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe. Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan • Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks • Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team • Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing • Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: • Dataiku platform architecture and deployment • Platform operations and upgrades • Best practices for platform usage • Security, data management, and compute resources • ML-Ops, monitoring, and scaling strategies • Assist clients in integrating the product into their systems and troubleshoot technical challenges • Capture client feedback and feature requests to inform the Product and Engineering teams • Advise client tech leaders on complementary technologies and long-term technical strategy. • Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

• Guidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. • The Technical Account Manager will play a critical role in launching and supporting customers to successfully implement and get value from Guidewheel. • The role covers supporting customers in the North American time zone and might require travel to various customer sites across the US, Canada and Mexico. • This role requires exceptional customer-facing communication through remote technology (we support our customers remotely), the ability to quickly understand a customer’s business and troubleshoot technical issues or questions, and comfort explaining technology products to all types of users. • Success in the Technical Account Manager role will be measured by the following: • Time to successful implementation of Guidewheel solution after Sales • Resolution of customer technical issues • Guidewheel customer satisfaction, as measured by Net Promoter Score (NPS) • Work is expected to include: • Performing an assessment of the customer’s current machine infrastructure • Preparing and ordering the equipment needed for the Guidewheel installation • Guiding customers through the installation process • Performing an initial configuration and data check within Guidewheel • Ensuring accuracy of the data with the customer and adjusting as needed • Troubleshooting the installation to determine root cause for inaccurate readings or poor signal strength • Configuring additional users, implementing best practice settings, and auditing thresholds on an ongoing basis • Working with Customer Success for a smooth hand off • Ad hoc troubleshooting of system configurations, supporting implementation of new feature upgrades. • Build and improve documentation regarding installation, troubleshooting, and best practices. • To be successful in this role, you will need a deep understanding of Guidewheel’s technology and installation strategy; strong, ongoing relationships; robust customer communication; proactive Guidewheel-based solutions to customer problems; and the use of engineering and technical skills to meet customer needs. This role can provide the opportunity for significant growth with the company if desired.