• Analyze Cyber Threat Intelligence data to extract meaningful insights • Identify trends, patterns, and anomalies in large-scale security data • Produce regular data-driven content (reports, blog posts, insights) to showcase the value of CrowdSec data • Analyze product usage to understand how users interact with CrowdSec • Identify friction points in the user journey • Provide actionable insights to improve feature adoption and overall user experience • Contribute to shaping future product features based on data • Define and monitor key product and business KPIs • Analyze network growth, user retention and churn patterns • Help the team understand what drives engagement and long-term usage • Leverage data to generate qualified leads and insights for Sales and Marketing • Identify high-potential accounts or segments based on usage or behavior • Support go-to-market strategies with data-driven insights

• Design and operate telemetry ingestion pipelines that collect and process data from endpoint, identity, network, cloud, and other enterprise security sources. • Normalize and enrich telemetry into structured datasets using standardized schemas and entity models so signals from different systems can be correlated consistently. • Build and maintain data models and graph ready structures that connect users, devices, identities, and activity across the security ecosystem. • Provide governed access to security datasets through APIs, query interfaces, and streaming pipelines used by Detection, Automation, AI, and Analytics teams. • Define lifecycle and retention strategies across hot, cold, and archive storage tiers to balance performance, scalability, and cost. • Work closely with enterprise data engineering and security engineering teams to align on architecture, data fabric strategy, and shared platform capabilities. • Maintain clear documentation of data sources, schemas, and entity definitions so teams across NVIDIA can reliably build on the platform.

• Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Conduct multi-vendor troubleshooting • Facilitate customer communication via phone and email • Monitor service requests and call queue to ensure service levels and KPI’s are met • Answer technical questions, then verify and resolve technical problems • Contribute to customer-facing and internal documentation used for self-support • Maintain individual ticket queue to ensure timeliness and efficiency • Responsible for consistent communication with the customer, including being the liaison between customer and internal resources • Upgrade, install, and troubleshoot networks, networking hardware devices and software • Implement troubleshooting analysis of Firewalls, Network Switches, Wireless APs, and NGAV • Install, configure, and maintain network services, equipment, and devices • Help to create and improve documentation of best practices • Work directly with escalation and engineering teams to get customer problems resolved • Communicate with internal teams to find solutions and improvements for critical customer issues • Perform other administrative work and project tasks to support various department initiatives • Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall add/changes and firmware updates • Job routinely requires lifting equipment weighing 15 pounds and may require occasional lifting equipment up to 50 pounds. • Develop into subject matter expert in at least one area

• Implement, configure, and manage Microsoft Defender XDR solutions (Endpoint, Identity, Email, Cloud Apps) • Deploy and fine-tune Microsoft Sentinel for security monitoring, incident detection, and automated response • Develop and optimize detection rules, playbooks, and dashboards in Sentinel • Perform threat analyses, security assessments, and support incident investigations • Advise clients on best practices in Microsoft Security • Deliver clear technical documentation and provide training sessions for end users and administrators