• Owning the technical aspects of integration (configuration, debugging, documentation, testing, go-live) of our Security Solutions • Analyzing customer traffic as well as systems and customizing Akamai security solutions to answer customers' security issues • Managing and documenting technical issues, responses and requests to ensure information is recorded and updated • Collaborating with cross-functional project team to scope, set timelines, create technical solutions, and support the ongoing implementation • Participating in ongoing training initiatives to up-skill yourself and to train others.

• Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Conduct multi-vendor troubleshooting • Facilitate customer communication via phone and email • Monitor service requests and call queue to ensure service levels and KPI’s are met • Answer technical questions, then verify and resolve technical problems • Contribute to customer-facing and internal documentation used for self-support • Maintain individual ticket queue to ensure timeliness and efficiency • Responsible for consistent communication with the customer, including being the liaison between customer and internal resources • Upgrade, install, and troubleshoot networks, networking hardware devices and software • Implement troubleshooting analysis of Firewalls, Network Switches, Wireless APs, and NGAV • Install, configure, and maintain network services, equipment, and devices • Help to create and improve documentation of best practices • Work directly with escalation and engineering teams to get customer problems resolved • Communicate with internal teams to find solutions and improvements for critical customer issues • Perform other administrative work and project tasks to support various department initiatives • Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall add/changes and firmware updates • Job routinely requires lifting equipment weighing 15 pounds and may require occasional lifting equipment up to 50 pounds. • Develop into subject matter expert in at least one area

• Implement, configure, and manage Microsoft Defender XDR solutions (Endpoint, Identity, Email, Cloud Apps) • Deploy and fine-tune Microsoft Sentinel for security monitoring, incident detection, and automated response • Develop and optimize detection rules, playbooks, and dashboards in Sentinel • Perform threat analyses, security assessments, and support incident investigations • Advise clients on best practices in Microsoft Security • Deliver clear technical documentation and provide training sessions for end users and administrators

Design and implement enterprise security platforms while leading a team of engineers. Drive improvements in security controls and collaborate with cross-functional teams to enhance detection and response capabilities.